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Need a little help (free vps opportunity)
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Need a little help (free vps opportunity)

edited January 2013 in General

It's our first run with Hostbill, so we need a little time to gain familiarity with it and decide if it is best for our business.

As part of this we are prepared to offer free 256mb and 512mb OpenVZ plans for users in both Chicago and Dallas.

Please note, these VPS are purely to help us test and come with no kind of SLA and are subject to immediate suspension following any kind of abuse. We expect to run these for 14 days and will offer support via support ticket on them (no guaranteed response time). We are fully aware of issues with website navigation/content. However would you like you to post any problems you encounter via support ticket.

If signing up for these services, please expect there to be plenty of errors/bugs. This is what we need a little help ironing out. Please also note we have some network upgrades for the next two weeks so expect some downtime.

All orders will be manually provisioned.

256mb and 512mb plans available, please choose what you think you need. 60 Total VPS available.

https://my.shardhost.com

Use discount code: thanksforhelping at checkout.

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Comments

  • Thank you I just requested one. Is PPP enabled?

  • @sandro said: Thank you I just requested one. Is PPP enabled?

    On some nodes, not all. If you find it not, simply open a ticket and we can enable. We added a few pure test nodes into the mix with a slightly altered hardware specification. These nodes are unlikely to have PPP enabled. I'll ensure it is addressed anyways over the weekend.

  • trewqtrewq Administrator, Moderator, Provider

    I can't seem to get past the Product Configuration page in the signup. It just keeps going back to it.

  • edited January 2013

    @trewq said: I can't seem to get past the Product Configuration page in the signup. It just keeps going back to it.

    >

    Are you adding the coupon code to the floating box on the right? If so, do not add there, click continue and then add the coupon on the final stage.

    We've had this bug reported. Not sure if its an issue with hostbill or our template at the moment.

  • @ShardHost said: On some nodes, not all. If you find it not, simply open a ticket and we can enable. We added a few pure test nodes into the mix with a slightly altered hardware specification. These nodes are unlikely to have PPP enabled. I'll ensure it is addressed anyways over the weekend.

    Thank you. I just need a US based VPS to test this VPN method, in exchange I'll help you with whatever feedback you might need. How long do you think they'll be active for free?

  • @sandro said: Thank you. I just need a US based VPS to test this VPN method, in exchange I'll help you with whatever feedback you might need. How long do you think they'll be active for free?

    They will be free until our testing of hostbill is complete and our network is upgraded in the Dallas location. We expect a minimum of 14 days with a possibility of a month.

  • @sandro We expect to run these for 14 days and will offer support via support ticket on them (no guaranteed response time).

  • OK. I received my details though my server IP seems to be in the UK? Plus is there a control panel to check if ppp can be enabled?

  • trewqtrewq Administrator, Moderator, Provider

    @ShardHost said: Are you adding the coupon code to the floating box on the right? If so, do not add there, click continue and then add the coupon on the final stage.

    Yeah, that's what I did. I'll try again

  • @sandro said: OK. I received my details though my server IP seems to be in the UK? Plus is there a control panel to check if ppp can be enabled?

    IP Whois entries are set up to our office in the UK.

    The control panel (solusvm) is accessible from within the client area. Click on the product, then the link titled "SolusVM Control Panel"

    You may also access it directly here: https://vscp.shardhost.com (self signed cert)

  • I'm definitely hopping in to try it out, I'm in need of a 256MB VPS for testing.

  • @HardWareGuy said: I'm definitely hopping in to try it out, I'm in need of a 256MB VPS for testing.

    Please feel free

  • IshaqIshaq Member, Provider

    After adding the discount code:

    "The domain you entered is in the wrong format"

    However it does apply the coupon. Just this has nothing to do with domains.

    [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
  • Bandwidth limit says 250MB... which I promptly will eat up updating debian lol

  • sandrosandro Member
    edited January 2013

    I think I am in one node (Chicago 3) without PPP

    after enabling it:

    [email protected]:~# cat /dev/ppp

    cat: /dev/ppp: No such file or directory

    the fact that IPs whois are the UK does it mean that services like Netflix will see the IP in the UK as well?

  • @HardWareGuy said: Bandwidth limit says 250MB... which I promptly will eat up updating debian lol

    Where does it say this? Both Solus and the Hosbill description are set to 250gb

  • @Ishaq said: After adding the discount code:

    "The domain you entered is in the wrong format"

    However it does apply the coupon. Just this has nothing to do with domains.

    Groovy. At what point did this occur? Thanks btw

  • @ShardHost said: Where does it say this? Both Solus and the Hosbill description are set to 250gb

    My activation email says 500MB :)

  • Disk Limit: 10 GB
    Bandwidth Limit: 250 MB
    OS: debian-6.0-x86_64
    The email must have powers error. lol

  • IshaqIshaq Member, Provider

    Hm, and why is address 2 mandatory?

    [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
  • Didn't sign up but your HB requires a "Address 2 *", not everyone has a 2nd address line. You should be able to edit registration fields under "Clients" tab in HB admin I think.

    Patrick | INIZ
  • IshaqIshaq Member, Provider

    @ShardHost said: Groovy. At what point did this occur? Thanks btw

    You're welcome. It happens right after submitting the coupon code.

    [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
  • @Ishaq said: Hm, and why is address 2 mandatory?

    @Patrick said: Didn't sign up but your HB requires a "Address 2 *", not everyone has a 2nd address line. You should be able to edit registration fields under "Clients" tab in HB admin I think.

    Fixed, thanks.

  • edited January 2013

    @sandro said: My activation email says 500MB :)

    @HardWareGuy said: Disk Limit: 10 GB

    Bandwidth Limit: 250 MB
    OS: debian-6.0-x86_64
    The email must have powers error. lol

    The MB an GB values are static in the email template. Now fixed.

  • pcanpcan Member
    edited January 2013

    @Isaq said:It happens right after submitting the coupon code.

    It also happened to me. I found that on the first screen, the hostname need to be completed with the domain name. On the following steps, the domain name could be removed and Hostbill will accept the bare hostname.

    On the customer account details screen, the mandatory State field should be named State/Province. In many countries there are no states. On whmcs, this field will autocomplete with the province names on my country.

    The all-caps new order confirmation email does not list the host name; this will be a useful information. I suggest to add the keyword "Confirmation" on the e-mail subject, this will be useful for searching on my inbox.

  • akeraker Member
    edited January 2013

    try it
    ORDER NUMBER: 995373130

    I will sell this domain tbvps.com

  • Ordered one too.

  • the template is not good anyway, I dont know how it looks like if a customer has 50 VPS or more.

  • @tinyray said: the template is not good anyway, I dont know how it looks like if a customer has 50 VPS or more.

    Hi there, to what part are you referring?

  • ShardHost,

    I just thought the template lists all the services in the services dropdown. However, it does not. That's fine, :)

  • BenBen Member

    i got an email, but vm isn't up .. it says it's online at..

    https://vscp.shardhost.com/

    but it says account isn't activated when trying to do serial console. no ping/ssh

  • tuxtux Member
    edited January 2013

    @pcan said: On the customer account details screen, the mandatory State field should be named State/Province. In many countries there are no states. On whmcs, this field will autocomplete with the province names on my country.

    Why this field is mandatory? If you look typical Finnish address, you don't need this field.

    Erkki Esimerkki
    Esimerkkikatu 1
    FI-99999 Esimerkkilä
    FINLAND

    Source: http://www.posti.fi/english/pricesandinstructions/addressingandothermarkings/addressing.html

  • @Ben said: i got an email, but vm isn't up .. it says it's online at..

    https://vscp.shardhost.com/

    but it says account isn't activated when trying to do serial console. no ping/ssh

    I assume you've opened a ticket? If so we'll deal with that there. Thanks for reporting the issue

  • ShigawireShigawire Member
    edited January 2013

    @tux this address totally looks like a spelling disability.
    However, I ordered one, too.
    The second address field was marked with a * but even though I didn't fill it in, the order was placed correctly.

    Some things regarding the emails I got:
    In the title of the "Welcome to Portal" seems to be a space missing.
    Further, I would not send out the users' password in plaintext.
    The "Dear" is written in uppercase and there is no complimentary close at the end.

    And in the "New Order" mail I would use full stops after each paragraph.
    Currently two of them end with "Shardhost", but there is no full stop, even though it would make sense to use ones.

    Furthermore, I'd suggest a standard Email-header and -footer.

  • @Shigawire said: Some things regarding the emails I got:

    In the title of the "Welcome to Portal" seems to be a space missing.
    Further, I would not send out the users' password in plaintext.
    The "Dear" is written in uppercase and there is no complimentary close at the end.

    And in the "New Order" mail I would use full stops after each paragraph.

    Currently two of them end with "Shardhost", but there is no full stop, even though it would make sense to use ones.

    Furthermore, I'd suggest a standard Email-header and -footer.

    Thanks for the feedback. The emails are based on the default Hostbill templates, which are not very good. We will be updating them if we decide we are sticking with hostbill

  • IshaqIshaq Member, Provider

    The IP that comes with the email times out.

    [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
  • The email that contains the server information does not include a link to the SolusVM Panel. Nor is the https://my.shardhost.com/ address mentioned.

    @Ishaq any reason it should not time-out?
    My Mailserver checks for the correct hostname, but not the IP.

  • @Ishaq said: The IP that comes with the email times out.

    SMTP IP or the VM IP?

    @Shigawire said: The email that contains the server information does not include a link to the SolusVM Panel. Nor is the https://my.shardhost.com/ address mentioned.

    Thanks, as stated we will be tidying up the email templates and this feedback is invaluable.

  • IshaqIshaq Member, Provider

    @ShardHost said: SMTP IP or the VM IP?

    VPS IP

    [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
  • Signed up, all worked smooth for me.

  • Network is great:
    [email protected]:~# wget -O /dev/null http://cachefly.cachefly.net/100mb.test --2013-01-05 19:56:49-- http://cachefly.cachefly.net/100mb.test Resolving cachefly.cachefly.net... 205.234.175.175 Connecting to cachefly.cachefly.net|205.234.175.175|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 104857600 (100M) [application/octet-stream] Saving to: /dev/null' 100%[======================================>] 104,857,600 69.5M/s in 1.4s 2013-01-05 19:56:51 (69.5 MB/s) - /dev/null' saved [104857600/104857600]

    Disk IO is also good (around 160 MB/s)

  • 'Resources' in the summary displays 'Billing'.
    Maybe that is because the status is pending.

  • The order form is certainly bugged. I had to enter the coupon code first, and then enter a hostname. I couldn't select a location or template, or I was redirected to the configuration page again on submit.

  • Thanks, this is the default hostbill order form. We have a ticket open with them. They say its fine. We'll get this updated

  • this is what i got yesterday

    CPU model : Intel(R) Xeon(R) CPU E31240 @ 3.30GHz
    Number of cores : 2
    CPU frequency : 3292.559 MHz
    Total amount of ram : 512 MB
    Total amount of swap : 512 MB
    System uptime : 1:46,
    Download speed from CacheFly: 74.7MB/s
    Download speed from Linode, Atlanta GA: 11.0MB/s
    Download speed from Linode, Dallas, TX: 19.5MB/s
    Download speed from Linode, Tokyo, JP: 6.12MB/s
    Download speed from Linode, London, UK: 5.34MB/s
    Download speed from Leaseweb, Haarlem, NL: 21.3MB/s
    Download speed from Softlayer, Singapore: 4.95MB/s
    Download speed from Softlayer, Seattle, WA: 41.9MB/s
    Download speed from Softlayer, San Jose, CA: 40.9MB/s
    Download speed from Softlayer, Washington, DC: 70.3MB/s
    I/O speed : 104 MB/s

    but today my vps seems offine

  • ShigawireShigawire Member
    edited January 2013

    By the way, the Live-Chat popup is blocked by my firefox (not ABP) itself.
    So I'm redirected to https://my.shardhost.com/index.php

    And holy crap.. You really have to work on the mail templates :D
    They are all useless. Formatted badly, and barely any information.

    The "new Ticket" email is again quite rough.
    "Dear" is written in uppercase, again.

    The Link to the ticket is just attached at the end, without any explanation.
    Again, no complimentary close.

    And do you HAVE to keep that 'Powered by Hostbill' thing in the footer on every page?

    @wassap mine is up..

  • Not sure if you can change the order of the order form....

    But, "Country" should be before "Province/State".

  • [email protected]:~# wget freevps.us/downloads/bench.sh -O - -o /dev/null|bash
    CPU model :  Intel(R) Xeon(R) CPU E31240 @ 3.30GHz
    Number of cores : 1
    CPU frequency :  3292.541 MHz
    Total amount of ram : 256 MB
    Total amount of swap : 256 MB
    System uptime :   0 min,       
    Download speed from CacheFly: 54.1MB/s 
    Download speed from Linode, Atlanta GA: 17.4MB/s 
    Download speed from Linode, Dallas, TX: 19.7MB/s 
    Download speed from Linode, Tokyo, JP: 7.02MB/s 
    Download speed from Linode, London, UK: 6.61MB/s 
    Download speed from Leaseweb, Haarlem, NL: 18.5MB/s 
    Download speed from Softlayer, Singapore: 9.29MB/s 
    Download speed from Softlayer, Seattle, WA: 39.6MB/s 
    Download speed from Softlayer, San Jose, CA: 34.2MB/s 
    Download speed from Softlayer, Washington, DC: 74.3MB/s 
    I/O speed :  144 MB/s
    
    [email protected]:~# dd if=/dev/zero of=io-test bs=1M count=1k conv=fdatasync
    1024+0 records in
    1024+0 records out
    1073741824 bytes (1.1 GB) copied, 9.82907 s, 109 MB/s
    
    [email protected]:~# dd if=/dev/zero of=io-test bs=64k count=16k conv=fdatasync
    16384+0 records in
    16384+0 records out
    1073741824 bytes (1.1 GB) copied, 7.0646 s, 152 MB/s
    

    http://serverbear.com/benchmark/2013/01/05/EWl5QEITiNpSd4Vj

  • Guys thanks for the feedback.

    We are more than aware about the email template issues (they are hostbill defaults and we will not develop them if we do not continue with hostbill following this trial).

    Please feel free to benchmark, although please note at the moment the Dallas network is only at 1/10th the speed.

    Please try not to hound us on tickets etc, this is purely to test and we will address tickets as and when we can.

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