Dacentec ... Just awesome!
I just wanted to share my experience with @dacentec which have been great so far.
I had some issues with our old data center after it was sold to a bigger company. Just a bigger name but not big in customer service.
The old data center kept increasing prices and making things harder then we decided to move.
I have been with dacentec for 4 months now, their network uptime is very good, almost excellent. Their customer support rocks!
I have never waited for a support ticket response more than 30 minutes, an advantage that I didn't see with many other high end providers.
In the last 24 hours, I have faced a critical boot issue with a Xen node. It couldn't boot because of a grub issue. I tried to solve it remotely through KVM, but dacentec team was with me almost on every step. Investigating the issue, checking "my own" hardware health and configurations, downloading OS image and mounting it in a USB for me to rescue the system.
Many times I couldn't boot into the rescue mode remotely, and they did it for me, bringing me to the rescue mode interface.
Actually, I am very impressed with their service. I am just excited and very happy that I finally have chosen a reliable provider.
Thanks a lot @dacentec team. especially Chris and Ernest
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