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OVH Canada Down?
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OVH Canada Down?

Both a VPS I have on OVH with a reseller and a Dedi I have with SYS are BOTH down. And logging into my SYS Control panel says I have NO servers with them.

Anyone know whats going on?

Thanks

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Comments

  • My SYS dedi is still fine here ...

  • @nhocconan said:
    My SYS dedi is still fine here ...

    Canada?

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  • If the servers are missing in the control panel, it sounds more like you have an issue with them. Maybe best to open a ticket.

  • @MarkTurner said:
    If the servers are missing in the control panel, it sounds more like you have an issue with them. Maybe best to open a ticket.

    Server Just came back up. But extremely SLOW. How would it be an issue with me? A server through a reseller of OVH is also having the SAME exact issue.

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  • I'm guessing it's this:

    We will double the bhs-3a/b-a72 uplinks.
    After the upgrade, the capacity of this pair to OVH backbone will be of 640G.

    http://status.ovh.com/?do=details&id=11302

    Thanked by 1HuntersPad
  • I love the SYS IE phone support so quick!. Anyway he said it looks to be a major network outage.

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  • Yup, both of my BHS servers are down

    Thanked by 1HuntersPad
  • vfusevfuse Member, Provider

    It's slow here from Amsterdam as well but still works.

    NIXStats monitoring Web, Server(Linux, Windows - $9.95/m), Logging (Free!) and Blacklists (start at 512 for $3.75/m) - Uptime Report - API Docs

  • @hyelton said:
    Canada?

    Yes, the website hosted there is fine and no alert from uptimerobot

  • hyelton said: How would it be an issue with me?

    You said 'my SYS Control panel says I have NO servers with them'

    Just because their network had some drama, why would your server disappear from the control panel? It doesn't go together.

    A network outage affects the actual server, whereas your purchased items disappearing from the control panel sounds like an administrative action.

  • HuntersPadHuntersPad Member
    edited November 2015

    @MarkTurner said:

    I get what your saying but NO clue whatsoever lol. But yes my SYS panel does say no servers with them. But also in the bottom right it says "service temporally unavailable" Along with this happening at the same time both my SYS server and reseller of an OVH server is down as well.

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  • hyelton said: I get what your saying but NO clue whatsoever lol. But yes my SYS panel does say no servers with them. But also in the bottom right it says "service temporally unavailable"

    Crazy, I haven't seen that before on OVH. Normally if there is some network incident you can see see the servers.

    Thanked by 1HuntersPad
  • https://twitter.com/ovh_support_en
    All of BHS datacenter is down.

    Thanked by 1nhocconan

    Host Dark LLC | PCI-DSS Protected | DDoS Protected | Tier 1-3 Support https://hostdark.com

  • "The links between Newark and our datacenter of Beauharnois are down:
    6x100G
    20x10G
    We will update this taso as soon as we have more information."

    Thanked by 1HuntersPad
  • @MarkTurner said:

    This is only my 2nd ever downtime in 4 months but it seems the be bigger than the first. I want to say when it happened a few months ago it did the same exact thing.

    Thanked by 1sin

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  • fanta8897 said: All of BHS datacenter is down.

    Thats pretty epic for OVH

    Thanked by 3netomx doghouch bersy
  • @hyelton said:
    This is only my 2nd ever downtime in 4 months but it seems the be bigger than the first. I want to say when it happened a few months ago it did the same exact thing.

    Yeah I think BHS had a huge outtage just a few months ago too

  • Pretty awesome, never seen this before

  • http://status.ovh.com/?do=details&id=11304

    Details
    The links between Newark and our datacenter of Beauharnois are down:
    6x100G
    20x10G
    We will update this taso as soon as we have more information.

  • Yeah, there was a fiber cut & they didn't have all their backup links in place.

    @sin said:
    Yeah I think BHS had a huge outtage just a few months ago too

    Thanked by 1sin
  • Yes down. Sort of. Likely a fiber cut. Degraded latency.

    Some poor French bloke is likely already en-route to the cut area if identified. They usually update in real time, sometimes with pictures on Twitter.

    This is the first time since BHS opened I experienced a monitor failure, even with the previous fiber cut.

    Transparency is great with OVH, likely already a status URL, no time to find it, only noticed my server was lossy and taking another route in.

    @MarkTuner The reason why your servers (or mine) were not there is jQuery I believe was timing out. As soon as the jQuery came through the dedicated instances and IPs showed up.

    1st time since OVH opened my little Dedibox special (not even a KS box) has gone down.

    Thanked by 1MarkTurner
  • nhocconannhocconan Member
    edited November 2015

    @fanta8897 said:
    https://twitter.com/ovh_support_en
    All of BHS datacenter is down.

    Weird, I can still access the server there several minutes ago, just slower than as usual. Now it is gone :-(

    Edit: back again. Seems they are solving ..

  • @nhocconan said:
    Weird, I can still access the server there several minutes ago, just slower than as usual. Now it is gone :-(

    http://weathermap.ovh.net/#newark_newyork

    If that sort of stuff is interesting to you, you can see the backup link chugging along. (I am on 3rd off-load monitor)

    Thanked by 2nhocconan HuntersPad
  • Yeah, that's a major outage. At first, I though that mycustomhosting had another clusterfuck, but then I realized that my dedicated in BHS has serious connection issue.

    HOST: cc.server        Loss%   Snt   Last   Avg  Best  Wrst StDev
      1. 10.8.21.189             0.0%    10    1.2   1.0   0.7   2.4   0.5
      2. 10.8.32.93              0.0%    10    0.5   0.5   0.5   0.6   0.0
      3. 10.8.43.9               0.0%    10    0.1   2.1   0.1  20.0   6.3
      4. 10.8.32.57              0.0%    10    0.2   0.2   0.2   0.3   0.0
      5. buf-b1-link.telia.net   0.0%    10    0.6   0.6   0.5   0.8   0.1
      6. nyk-bb2-link.telia.net 10.0%    10   25.9  28.6  25.7  50.2   8.1
      7. nyk-b2-link.telia.net   0.0%    10   25.8  25.9  25.3  26.2   0.3
      8. nwk-1-a9.nj.us          0.0%    10   28.4  28.2  27.9  28.4   0.2
      9. mtl-1-6k.qc.ca          0.0%    10   36.8  38.0  36.2  49.6   4.1
     10. bhs-g1-a9.qc.ca        10.0%    10  100.4 100.9  99.9 102.2   0.8
     11. bhs-3b-a9.qc.ca        60.0%    10  101.2 101.6 101.2 102.3   0.5
     12. bhs.server          50.0%    10  154.1 153.8 153.2 154.5   0.6
    

    It's online, but very, very slow.

    Thanked by 2HuntersPad Kris
  • KrisKris Member
    edited November 2015

    Everyone stop torrenting and their tor relays, for the greater good!

    Seriously though, it's a pretty big deal, and the poor guy who has to splice those fibers has a fuck of a day ahead of him.

    I had to re-do 1 telco termination done by a div tech who wired a fax RJ13 directly into a DSL line, so may god have mercy on the tech en-route to the fiber cut.

    They usually post pictures of the post-mortem of the cut, this one should be big. That's a big f-ing amount.

      7.|-- be-10-pe01.newark.nj.ibon  0.0%     5   14.3  15.1  14.1  18.0   1.4
      8.|-- 192.99.146.53              0.0%     5   19.8  17.1  13.4  20.9   3.5
      9.|-- nwk-1-a9.nj.us            20.0%     5   20.8  16.0  12.7  20.8   3.4
     10.|-- mtl-1-6k.qc.ca             0.0%     5   21.7  22.4  21.7  23.4   0.5
     11.|-- bhs-g1-a9.qc.ca            0.0%     5   86.7  86.5  85.6  88.4   1.0
     12.|-- bhs-3b-6k.qc.ca           20.0%     5  175.7 156.0 138.9 175.7  15.5
     13.|-- bhs.ks            60.0%     5   88.2  86.6  84.9  88.2   2.2
    

    As long as I'm here, keep in mind that #9 means nothing - kindly don't bother tech support with such when you see stuff like that.

    Route loss has to travel "down the line" to mean anything.... as we see at bhs-3b-6k which must be hot enough to toast marshmallows right now.

    Back to many, many internets. Checking OVH's twitter for possible picture or updates from the field tech who has to repair the cut.

  • Wonder how expensive their SLA will be for this.

    Thanked by 1Rolter
  • Their networking is down from an hour ago. Still suffering now.

  • I was pretty sure that OVH had more than one fibre service going into that facility. Seems like they have lost almost all their capacity with this one incident.

  • All my stuff is down, even the HA-VPS with 99.99% uptime.

  • Back to many, many internets. Checking OVH's twitter for possible picture or updates from the field tech who has to repair the cut.

    I think I saw something that it's in the "lakes", that's not good.

    Thanked by 2Kris netomx
  • They update french version

    The cut is located 108km from Montreal (fiber that passes through the north of the lake), our technicians follow the path from BHS to find the cause of the fault (probably a fiber cut at approx. 9km from the datacentre).

    Thanked by 2Kris netomx

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  • KrisKris Member
    edited November 2015

    Only 20% loss and they have redundant links, the lions share is just going over 1.

    The bulk of people with tons of loss likely have existing loss before entering NA (mainland china anyone?)

    Edit: Mother of god:

    Details
    The links between Newark and our datacenter of Beauharnois are down:
    6x100G
    20x10G
    We will update this taso as soon as we have more information.

    http://status.ovh.com/?do=details&id=11304

    And only 20% loss...

  • FalconInternet said: I think I saw something that it's in the "lakes", that's not good.

    Scheiß. I remember the under-bridge cut, that was messy, this must be historic.

    Thanked by 1netomx
  • @MarkTurner said:
    I was pretty sure that OVH had more than one fibre service going into that facility. Seems like they have lost almost all their capacity with this one incident.

    they has it planned but I read somewhere issues with the land / authority regulation (something similar

    as far as i can translate french version we expected it in next several days

    http://travaux.ovh.net/?do=details&id=15238

    OpenVz Node + KernelCare uptime - 1275 Days :)

  • Remember they're backhauling the lot of fiber from Montreal, etc. to random part of Quebec, not exactly located in a telco city. Makes it cheap for a data center, but we run into the issue of the Wholesale Internet drop outs with 'redundant links' that go across the street but were run in parallel next to each-other.

    IMO the parallel uplinks aren't worth dick when they're run on the same side of the street, bundled together, etc. What if an anchor drops by some random ship? You have 40% packet loss to BHS. Still not seeing 100% by any means, if you're going to SLA them for this, you picked the wrong DC. Bring that shit to Rackspace or something, they are budget, major fiber cuts, and still up. But just my opinion.

    I am wondering if lake + many fibers cut = drunk fisherman sleeping being approached by angry OVH techs.

  • @FredQc said:

    I prefer this one I saw / saved after seeing on here, but after doing 1 copper drop repair job last week, I can only have mercy for the guys en-route.

    Thanked by 1netomx
  • RIYADRIYAD Member, Provider

    one of my server is down in that location :(

    DeployNode - 1GB Ram , 20GB Storage , 1xCPU , 1TB BW ,Price :$1/month !
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  • Fully down here and can't control in ovh panel

  • Didn't they already have this in the past - several fiber cuts at the same railroad bridge.

    -

  • Does the SYS line of servers have a network SLA?

  • with as many peers as they have, you'd think they'd never go down. http://bgp.he.net/AS16276

  • @FalconInternet said:
    with as many peers as they have, you'd think they'd never go down. http://bgp.he.net/AS16276

    From personal experience, that's not that many peers :)

    Either way, that's all backhauled from Montreal and actual IX locations to tiny BHS by way of many fibers likely laid in parallel. Ergo, something as simple as an anchor in a lake or telco installer could have screwed things up.

  • 28Tom28Tom Disabled

    @Kris

    http://weathermap.ovh.net/#beauharnois1

    I find this much more colorful

    Thanked by 2Kris HuntersPad
  • netomxnetomx Member, Moderator

    @28Tom said:
    Kris

    http://weathermap.ovh.net/#beauharnois1

    I find this much more colorful

    I just love those maps :D

  • 28Tom said: I find this much more colorful

    Same reason that the API cannot reach servers, that won't be too reliable, while you'll see their backup newark connection working overtime.

    Laggy as hell but I'm still maintaining a SSH connection.

    Get mosh and no noticing :)

    Thanked by 1netomx
  • FredQcFredQc Member
    edited November 2015

    La coupure se situerait dans le tunnel près de la centrale électrique.

    Notre fournisseur envoie une équipe sur place afin de réparer.

    The cut might be in the tunnel near the electrical plant.

    Our provider will send a team on place to repair.

    Thanked by 1Kris
  • I just lost ssh, was trying to dump a small sql database so I could temp move a busy website.

    Thanked by 1netomx
  • @rds100 said:
    Didn't they already have this in the past - several fiber cuts at the same railroad bridge.

    Yes and they promise some changes and explain why it is single triple fiber... when to ETA of other lines

    OpenVz Node + KernelCare uptime - 1275 Days :)

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