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    I order a vps from corgitech,when i order,the order configure is 3G memory,now they said is mistake.
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    I order a vps from corgitech,when i order,the order configure is 3G memory,now they said is mistake.

    I used it many days,when i request reinstall OS,they said the standard vps is 2G memory,but when i order standard vps,in the order configure page is 3G memory.i know,when after i order some days,they changed the configure to 2G in the order page, now they change my vps to 2G that is right?

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    Comments

    • That's a bit odd. When I used them I never had any issues and the owner was always very helpful.

      Have you tried contacting him directly? He's a very fair guy and I'm sure will work it out with you.

    • maybe the title need to be shorten a little bit :)

      Thanked by 2netomx lifehome
    • @IThinkUFailed said:
      That's a bit odd. When I used them I never had any issues and the owner was always very helpful.

      Have you tried contacting him directly? He's a very fair guy and I'm sure will work it out with you.

      How? i always use tickets.

    • @iSky said:
      maybe the title need to be shorten a little bit :)

      Change to what?

    • @qibinghua said:

      Change to what?

      There are two types of people in this world. Those that can extrapolate to find missing information.

      Now works for a public institution. Opinions expressed here are mine and mine alone.

    • well the title is an TLDR itself.

      Thanked by 1netomx
    • @zllovesuki said:
      There are two types of people in this world. Those that can extrapolate to find missing information.

      I do not find where to change...

    • dont change it ... times better than "corgitech is a scam"

    • JonchunJonchun Member, Provider

      Check your invoice. If your invoice has 3gb ram listed on it, they owe you 3gb ram for the period of time you paid for it. However they have the right to cancel your service or raise the price during your next billing period.

    • @Jonchun said:
      Check your invoice. If your invoice has 3gb ram listed on it, they owe you 3gb ram for the period of time you paid for it. However they have the right to cancel your service or raise the price during your next billing period.

      The invoice do not include any configure about CPU/Memory/Disk :(

    • @qibinghua said:
      The invoice do not include any configure about CPU/Memory/Disk :(

      How about the email you got when you first signed up?

      ...
      ...

    • @Nomad said:
      How about the email you got when you first signed up?

      PLEASE PRINT THIS MESSAGE FOR YOUR RECORDS - PLEASE READ THIS EMAIL IN FULL.

      We are pleased to tell you that the server you ordered has now been set up and is operational. You can access it via SSH (Linux) or RDP (Windows).

      Server Details

      =============================

      Tokyo VPS - Tokyo Standard

      Main IP: ****

      Username: root
      Root pass: *****

      Other Notes:

      You can Restart and Power On/Off your VPS from the 'My Services' page at http://www.corgitech.com/whmcs/

      If you need any further assistance please feel free to open a support ticket and we will help you as soon as possible.

    • How much RAM are you actually using on this VPS? If it's less than 1GB it's simply not worth wasting your time with all this.

      -

    • NekkiNekki Moderator

      At the end of the day, are you happy with the price you're paying for 2GB? If not, ask for a refund and walk away.

      Thanked by 3Aga ATHK rds100
    • I do not have to need 3G, but i think we must have spirit of contract. just a little bit unhappy

    • VirMachVirMach Member, Provider, Top Provider

      Usually when we make a mistake/error in our advertising or configuration, we own up to our mistake. One time we actually had an error where we set the yearly to $0 and we allowed the guy to keep it for a whole year. I definitely think 2G --> 3G they should honor it, but it is up to them. Make a ticket and see what they say. Otherwise, they should at the very least give a full refund if you chose to not keep the plan, but I don't think you can technically force them to give 3GB. I assume somewhere in their terms, they're covered.

    • @VirMach said:
      Usually when we make a mistake/error in our advertising or configuration, we own up to our mistake. One time we actually had an error where we set the yearly to $0 and we allowed the guy to keep it for a whole year. I definitely think 2G --> 3G they should honor it, but it is up to them. Make a ticket and see what they say. Otherwise, they should at the very least give a full refund if you chose to not keep the plan, but I don't think you can technically force them to give 3GB. I assume somewhere in their terms, they're covered.

      2G is enough, i just have a little unhappy.

    • I sent the ticket, and they said it is a mistake,now they correct it.....

      @VirMach said:
      Usually when we make a mistake/error in our advertising or configuration, we own up to our mistake. One time we actually had an error where we set the yearly to $0 and we allowed the guy to keep it for a whole year. I definitely think 2G --> 3G they should honor it, but it is up to them. Make a ticket and see what they say. Otherwise, they should at the very least give a full refund if you chose to not keep the plan, but I don't think you can technically force them to give 3GB. I assume somewhere in their terms, they're covered.

    • AgaAga Member
      edited October 2015

      VirMach said: I don't think you can technically force them to give 3GB.

      If he was resident on my country and the company was local he would pretty much have this as a right granted by law.

      [added after edit]

      Well to be fair, the company could refuse to comply and drag this in court for like way much time than it would be worth. They would probably lost anyway, and get fined, but they could make it not worth to pursue.

    • @Aga said:
      Well to be fair, the company could refuse to comply and drag this in court for like way much time than it would be worth. They would probably lost anyway, and get fined, but they could make it not worth to pursue.

      They are based in the United Kingdom if that helps.

    • AgaAga Member

      IThinkUFailed said: They are based in the United Kingdom if that helps.

      For some reason I thought I had mention, but I'm talking about Brazilian's Code of Consumer Defense and Protection

    • @Aga said:
      For some reason I thought I had mention, but I'm talking about Brazilian's Code of Consumer Defense and Protection

      Ah I see. The UK is very good with it's consumer protection too.

      Let's tag somebody who works (I believe this is the owner) @Kakashi

      Could you try and sort this out bud?

      Thanked by 1Aga
    • netomxnetomx Member, Moderator

      qibinghua said: 2G is enough, i just have a little unhappy.

      So, just accept it, pal. Everybody makes mistakes, even me!

      Thanked by 1Aga
    • @netomx said:
      So, just accept it, pal. Everybody makes mistakes, even me!

      Yes, i accept, but my point is sprit of Contract

    • netomxnetomx Member, Moderator

      @qibinghua said:
      Yes, i accept, but my point is sprit of Contract

      Do you have the contract? If you do, please show us. If you don't, so accept it.

    • I said there is no configure in invoice,only VPS type. when i used about 2 months,i request reinstall OS,hen they said it was a mistake

      http://ww4.sinaimg.cn/large/0060lm7Tgw1exiiz08yl8j30rl0hnmzj.jpg

    • joepie91joepie91 Member, Provider
      edited October 2015

      @netomx said:
      Do you have the contract? If you do, please show us. If you don't, so accept it.

      Contracts can be implicit. In most Western jurisdictions, a seller is required to provide the advertised service or product at the advertised price, even if it's a mistake - as long as it was not blatantly obvious that it was a mistake.

    • AgaAga Member

      qibinghua said: http://ww4.sinaimg.cn/large/0060lm7Tgw1exiiz08yl8j30rl0hnmzj.jpg

      "As for the RAM, if the opposite happened and we made a mistake and gave you 1GB RAM, would you not want us to fix it? The same is true for the opposite, if we gave you extra by mistake we are within our right to fix it."

      Isn't wonderful the way this guy thinks?

    • AnthonySmithAnthonySmith Top Provider
      edited October 2015

      qibinghua said: 2G is enough, i just have a little unhappy.

      I wanted to be 6 foot 8 (203cm) and able to lift a car when I was growing up, I got over it.

      Had enough of the scams on lowendbox, lowendtalk is now being infiltrated by corruption so I have chosen to make an low end exit #lexit for now - you can find me HERE

    • utama said: well the title is an TLDR itself.

      Here's the TLDR of the TLDR:

      3G VPS changed to 2G after ordering

    • AnthonySmith said: I wanted to be 6 foot 8 (203cm) and able to lift a car when I was growing up, I got over it.

      Almost the same here. I used to be 8 foot and able to lift a car . . . But then I stopped drinking.

    • @AnthonySmith said:
      I wanted to be 6 foot 8 (203cm) and able to lift a car when I was growing up, I got over it.

      If they did it after they deployed or without notifying him, I think he has reason to be angry. We had a billing mistake, where I accidentally put the same price for annual and monthly instead of multiplying the annual by 12. We notified all of the customers that ordered and offered a refund or a change to monthly. Didn't have a single problem.

    • Well, no need to be a bitch.

      I'd you ordered 2 and got 3 by mistake, you're to inform the company. If not, when they catch up to you, they'll get back what theirs is.

      Humans do make errors...

      ...
      ...

    • InfinityInfinity Member, Provider
      edited October 2015

      I think the OP is making it as if he ordered 3GB RAM but by the looks of it he ordered a 2GB plan and got 3GB (someone correct me if I'm wrong). Another problem is that the contract length is usually a month on monthly paid plans, so even if it was part of the contract it would only be for a month until they correct it.

    • AgaAga Member

      Infinity said: I think the OP is making it as if he ordered 3GB RAM

      I'm not really sure, but it's sound like he ordered a 3GB

      qibinghua said: after i order some days,they changed the configure to 2G in the order page, now they change my vps to 2G that is right?

      and after somedays they changed the plan on the order page to be 2GB. When that happend they came and changed OP specs to reflect the 'correct' plan.

    • AnthonySmithAnthonySmith Top Provider

      Steven_F said: If they did it after they deployed or without notifying him, I think he has reason to be angry. We had a billing mistake, where I accidentally put the same price for annual and monthly instead of multiplying the annual by 12. We notified all of the customers that ordered and offered a refund or a change to monthly. Didn't have a single problem.

      Fair enough, on the other hand I have real problems.

      Had enough of the scams on lowendbox, lowendtalk is now being infiltrated by corruption so I have chosen to make an low end exit #lexit for now - you can find me HERE

    • Steven_F said: where I accidentally put the same price for annual and monthly instead of multiplying the annual by 12

      The main thing is to learn from one's mistakes.

    • AnthonySmith said: I wanted to be 6 foot 8 (203cm) and able to lift a car when I was growing up, I got over it.

      When I was younger, I wished my -you know- was 25cm length. But then, doctors said that an operation would be dangerous and risky and I compromised having 40cm length...

      • If a program actually fits in memory and has enough disk space, it is guaranteed to crash.
      • If such a program has not crashed yet, it is waiting for a critical moment before it crashes.

    • VirMachVirMach Member, Provider, Top Provider

      qibinghua said: I said there is no configure in invoice,only VPS type. when i used about 2 months,i request reinstall OS,hen they said it was a mistake

      http://ww4.sinaimg.cn/large/0060lm7Tgw1exiiz08yl8j30rl0hnmzj.jpg

      Infinity said: I think the OP is making it as if he ordered 3GB RAM but by the looks of it he ordered a 2GB plan and got 3GB (someone correct me if I'm wrong). Another problem is that the contract length is usually a month on monthly paid plans, so even if it was part of the contract it would only be for a month until they correct it.

      I don't think it's really an issue of whether the company has the right to do that. It's more of a "don't be a dick to your customers" type of thing. In any situation, you can either handle it the "right" way or you can handle it the "customer is right" way. Their choice to change 3GB to 2GB - when the customer probably would have never even used the full 3GB, just left a sour taste in this customer's mouth and caused there to be bad publicity. A question to the providers: would you not be upset if you order a dedicated server and you get more RAM or a v2/v3 of a processor you thought you'd get the v1 of - or a better specification in any way - and then the company goes and changes it back to what you ordered later?

    • AgaAga Member

      VirMach said: would you not be upset if you order a dedicated server and you get more RAM or a v2/v3 of a processor you thought you'd get the v1 of - or a better specification in any way - and then the company goes and changes it back to what you ordered later?

      That's not a fair comparison, as this is not what OP said happen (or I just misread his post).

      As I understand OP stated that he ordered a vps plan with 3GB ram

      @qibinghua said:
      I order a vps from corgitech,when i order,the order configure is 3G memory

      He then states that he used the vps with 3GB for many days, until he asks support for an OS reinstall

      @qibinghua said:
      I used it many days,when i request reinstall OS

      When he got back from support he's told that the Standard VPS plan is actually 2GB and that they made a mistake.

      @qibinghua said:
      they said the standard vps is 2G memory,but when i order standard vps,in the order configure page is 3G memory.

      He mention that somedays after he ordered they change the order page from 3GB to 2GB

      @qibinghua said:
      i know,when after i order some days,they changed the configure to 2G in the order page

      At least for me it's sound like the mistake was not only in provision the vps with better specs, but rather selling with the wrong info spec, provisioning with the wrong spec and 'fixing it' when they realized.

    • WSCallumWSCallum Member, Provider

      To me this sounds completely wrong, 3GB was advertised so it should be honoured for at least the remainder of the billing period.

      I highly doubt it was a mistake if both the site was showing as 3GB and it was delivered with 3GB, more than likely they've realised that the price they were selling at wasn't realistic for the RAM on offer, it could be a mistake but I doubt it personally.

      Thanked by 3kkrajk Ole_Juul Aga

      WebSound - Affordable, reliable hosting solutions
      UK SSD Web & Reseller Hosting

    • netomxnetomx Member, Moderator

      @joepie91 said:
      Contracts can be implicit. In most Western jurisdictions, a seller is required to provide the advertised service or product at the advertised price, even if it's a mistake - as long as it was not blatantly obvious that it was a mistake.

      I get that, pal. The thing I am feeling strange is that he doesnt need 2gb, so why makibg all this whining? Whining is not the word I am looking, but I dont know any softer one.

    • netomx said: I get that, pal. The thing I am feeling strange is that he doesnt need 2gb, so why makibg all this whining? Whining is not the word I am looking, but I dont know any softer one.

      Whining is the word.

      Thanked by 1netomx
    • @Aga said:
      At least for me it's sound like the mistake was not only in provision the vps with better specs, but rather selling with the wrong info spec, provisioning with the wrong spec and 'fixing it' when they realized.
      @Aga said:
      At least for me it's sound like the mistake was not only in provision the vps with better specs, but rather selling with the wrong info spec, provisioning with the wrong spec and 'fixing it' when they realized.

      Yes, you are right..

      but i has sent ticket to they,i accepted. every one makes mistakes.

    • @Nomad said:
      Well, no need to be a bitch.

      I'd you ordered 2 and got 3 by mistake, you're to inform the company. If not, when they catch up to you, they'll get back what theirs is.

      Humans do make errors...

      Maybe after they changed spec to 2GB,but did not change the template.

    • AgaAga Member

      qibinghua said: but i has sent ticket to they,i accepted. every one makes mistakes.

      It happens, we just need to take care to not repeat the same mistake.

    • joepie91joepie91 Member, Provider

      @netomx said:
      I get that, pal. The thing I am feeling strange is that he doesnt need 2gb, so why makibg all this whining? Whining is not the word I am looking, but I dont know any softer one.

      Because maybe he needs it in the future? If it was advertised as 3GB, he's well within his right to demand actually getting it.

      Thanked by 2Aga netomx
    • joepie91 said: Because maybe he needs it in the future? If it was advertised as 3GB, he's well within his right to demand actually getting it.

      And they are in their right to tell him "we are not going to continue this service for you after the end of your prepaid period, please move away".

      -

    • AgaAga Member

      rds100 said: "we are not going to continue this service for you after the end of your prepaid period, please move away"

      Still, this was not what they did, they changed OP vps specs while his was on the prepaid period

    • Aga said: Still, this was not what they did, they changed OP vps specs while his was on the prepaid period

      It is wrong them. Should have changed them after the end of the prepaid period / at the start of the new period, notifying the customer in advance.

      Thanked by 1Aga

      -

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