INIZ nightmare - Stay well away from these jokers
I don't really have the ambition at the moment to create a detailed post about this. That being said, the experience I've had dealing with INIZ this week has been laughable.
My node has been offline for well over 5 days. I've submitted 2 tickets to INIZ, one saying my VPS was offline and once I realized the severity of the outage, a second ticket about the entire node being offline. These tickets remained without answer for 3 days.
On Tuesday 1:17 PM (72+ hours ago), I finally received the following email from INIZ:
We are aware of issues relating to LA4 and are waiting for replacement RAID card as the spare did not detect the raid config.
We appreciate your patience during this matter and hope to have this fixed by tomorrow, credit will be issued and several spares will be kept for the future.
On Thursday 11:26 AM (22 hours ago), I received another reply from INIZ:
We are temporarily copying your VM to a existing node to get you back online, during this time control panel access will not be available.
We will email as soon as further updates are available, existing tickets will be temporarily closed to clear queue.
Thank you for your patience.
After looking to see if any of my tickets were updated with similar info, I was surprised to find that instead of my tickets being "temporarily closed", they were actually completed deleted. Not closed, deleted. 404 when viewing the ticket.
Every day since Monday, I've tried entering the INIZ IRC channel but not once has Patrick ever been around or answered. Instead, I'm left with an auto reply of "Patrick is away: i'm not here you f***er...".
Now, some of you might be thinking: "What do you expect from a budget provider?". Bulls**t. Ramnode is a prime example of how budget hosting can be done right. I've had 5 servers with them, never had a single outage longer than 10 minutes (scheduled maintenance), and the average ticket response I've received has been under 10 minutes.
I've lost 2 paying customers as a direct result of this nonsense with INIZ. My node to this day remains offline, with no indication that it will ever be fixed.
"Enterprise Hosting at Budget Hosting" couldn't be further from the truth. Stay well away if you value your sanity.