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INIZ nightmare - Stay well away from these jokers
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INIZ nightmare - Stay well away from these jokers

I don't really have the ambition at the moment to create a detailed post about this. That being said, the experience I've had dealing with INIZ this week has been laughable.

My node has been offline for well over 5 days. I've submitted 2 tickets to INIZ, one saying my VPS was offline and once I realized the severity of the outage, a second ticket about the entire node being offline. These tickets remained without answer for 3 days.

On Tuesday 1:17 PM (72+ hours ago), I finally received the following email from INIZ:

We are aware of issues relating to LA4 and are waiting for replacement RAID card as the spare did not detect the raid config.

We appreciate your patience during this matter and hope to have this fixed by tomorrow, credit will be issued and several spares will be kept for the future.

Regards,

INIZ

On Thursday 11:26 AM (22 hours ago), I received another reply from INIZ:

Hello,

We are temporarily copying your VM to a existing node to get you back online, during this time control panel access will not be available.

We will email as soon as further updates are available, existing tickets will be temporarily closed to clear queue.

Thank you for your patience.

After looking to see if any of my tickets were updated with similar info, I was surprised to find that instead of my tickets being "temporarily closed", they were actually completed deleted. Not closed, deleted. 404 when viewing the ticket.

Every day since Monday, I've tried entering the INIZ IRC channel but not once has Patrick ever been around or answered. Instead, I'm left with an auto reply of "Patrick is away: i'm not here you f***er...".

Awesome...

Now, some of you might be thinking: "What do you expect from a budget provider?". Bulls**t. Ramnode is a prime example of how budget hosting can be done right. I've had 5 servers with them, never had a single outage longer than 10 minutes (scheduled maintenance), and the average ticket response I've received has been under 10 minutes.

I've lost 2 paying customers as a direct result of this nonsense with INIZ. My node to this day remains offline, with no indication that it will ever be fixed.

"Enterprise Hosting at Budget Hosting" couldn't be further from the truth. Stay well away if you value your sanity.

«134

Comments

  • Oops one of my site is hosted in their company Netherland node, should I be move away? Already taking backup.

    Presently trying Digital Ocean, Scaleway, Vultr, Iniz , Aruba Cloud, Linode

  • @programer said:
    Oops one of my site is hosted in their company Netherland node, should I be move away? Already taking backup.

    I certainly would. If I had the option to make a backup of my box, I'd be long gone by now.

  • Actually will they try to come back from an huge outage like this and earn back customers? Is it all over?

    Presently trying Digital Ocean, Scaleway, Vultr, Iniz , Aruba Cloud, Linode

  • @programer said:
    Actually will they try to come back from an huge outage like this and earn back customers? Is it all over?

    It's possible. As far as I know, they have quite a few customers.

  • I am in their openvz.io service. Making efforts to move back immediately.

    Presently trying Digital Ocean, Scaleway, Vultr, Iniz , Aruba Cloud, Linode

  • Iniz never had good support. I moved out almost an year back and thank God I moved.

    My list of reliable providers :
    Ramnode : HostHatch : Dediserve : Serverica : CloudCone : OnePoundWebHosting : Vultr : Lunanode : Few more under testing!

  • @Mistraval said:
    Not once has Patrick ever been around or answered.

    I thought he sold Iniz?

  • NekkiNekki Moderator

    @Microlinux said:
    I thought he sold Iniz?

    He did, but he's still on the staff, he PM'ed me a little bit back about a comment I made on the network perfomance in the NY location.

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • MistravalMistraval Member
    edited September 2015

    @Nekki said: He did, but he's still on the staff, he PM'ed me a little bit back about a comment I made on the network perfomance in the NY location.

    How long ago was this?

  • From my experience, Patrick Hayward should find another career more suited to his manner, if he is still in INIZ, this thread is no surprise.

  • programerprogramer Member
    edited September 2015

    I wonder how can one man (Patrick Hayward ) do anything related to a network outage and bring back the company's brand name?

    Presently trying Digital Ocean, Scaleway, Vultr, Iniz , Aruba Cloud, Linode

  • I was an openvz.io fanboy. It's a bummer seeing posts like this. I hope it gets resolved.

  • INIZ is shit anyways.

  • NekkiNekki Moderator

    @Mistraval said:
    How long ago was this?

    Less than a month, August 25th.

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • Damn, that's sad. INIZ was always one of the greatest - as long as it was under Patrick's wings.

    RC5 cracker since 1998!

  • I would not call them one of the greatest, they provided a decent service, not really sure they went above and beyond that to be classed as one of the greatest.

  • @Lee said:
    not really sure they went above and beyond that to be classed as one of the greatest.

    Patrick did. He was willing to go check/optimize my configs while my server was under heavy load.

    IIRC he said he's staffing Iniz for few months while transitioning to new owner. Perhaps that period is over then Murphy strikes Iniz?

    Thanked by 1Lee

    I'm here to collect your heart

  • MunMun Member without signature

    I have had a few issues, but they are by far a better company then this posts shows. Its a hardware failure, and they are working to replace it. Sometimes shit happens. They did work quickly to get it resolved, and do work very hard to make things better.

    I think this is just someone whom is angry that there server is down for a few days. Even his quotes from the ticket show this is a hardware failure.

  • programerprogramer Member
    edited September 2015

    @Mun said:

    I think this is just someone whom is angry that there server is down for a few days. Even his quotes from the ticket show this is a hardware failure.

    I am also seeing that our website and the server works fine till now even though we had initiated a transfer, it may be a hardward issue but I feel that it should have been addressed within one day max. Clients in turn will have their own clients relying on that server, who will answer to them?

    Presently trying Digital Ocean, Scaleway, Vultr, Iniz , Aruba Cloud, Linode

  • MunMun Member without signature

    If you need that type of SLA, then you need to purchase a service with that kind of SLA. An example would be Linode, Rackspace, Amazon. That is why it costs more as well. They have dedicated staff, parts, hardware, etc. on hand. These guys are just a small cheap vps company. As such I don't see anything wrong with this. They are working on the problem, and I payed them only 7$ for a vps with a bunch of perks that would normally cost ~50$.

    Thanked by 1Admiral_Awesome
  • personally i don't like when iniz being sold, but the service it's quite stable on the node i'm on. shit happen, i can feel you but iniz honestly isn't that bad, that is why I host my website with them. I'm thinking to move to vmbox after my current service end, but well lets see.

  • Shit happen, but waiting days for fixing a hardware failure is not acceptable, even for low budget hosters. On the other hand, OP should have backups if he sold the service to clients, and after some hours of downtime, he should temp move the services elswere

    Thanked by 1Pwner
  • coder4coder4 Member
    edited September 2015

    I have a vps with INIZ and on the same server as @Mistraval , opend 3 tickets till now, and THEY JUST CLOSED EVERY TICKET WITHOUT any further explanation.
    Oh foget about the their 'RAID REPAIR' EMail, it's a joke. Take 5 days to replace a hardware ?

  • If their backup has problems it can take even longer at times to get a new one in. I've seen and read of quite a few raid cards being bad out of box.

    Have I mentioned how much I hate auto correct recently?

  • programerprogramer Member
    edited September 2015

    But why they are deleting the tickets? Its a bad practice, my ticket with them is still unanswered for last two days. We had moved our sites to other provider already but waiting for them to reply.

    Presently trying Digital Ocean, Scaleway, Vultr, Iniz , Aruba Cloud, Linode

  • My ticket went unanswered for last two days, moved my websites to other hosts immediately

    Presently trying Digital Ocean, Scaleway, Vultr, Iniz , Aruba Cloud, Linode

  • @Mun said:
    I have had a few issues, but they are by far a better company then this posts shows. Its a hardware failure, and they are working to replace it. Sometimes shit happens. They did work quickly to get it resolved, and do work very hard to make things better.

    I think this is just someone whom is angry that there server is down for a few days. Even his quotes from the ticket show this is a hardware failure.

    It's still not resolved almost 7 days later. New ticket's been unanswered for 3 days.

  • MunMun Member without signature

    @Mistraval said:
    It's still not resolved almost 7 days later. New ticket's been unanswered for 3 days.

    Then email them? Ask them what is going on? Personally, I have had zero issues with them and I have an understanding that hardware can have issues. If you want 100% uptime then you need to look for a different host with that SLA. i.e. linode.

    Thanked by 1Mistraval
  • @Mun said: Then email them? Ask them what is going on? Personally, I have had zero issues with them and I have an understanding that hardware can have issues. If you want 100% uptime then you need to look for a different host with that SLA. i.e. linode.

    Do you read? New ticket's been unanswered for 3 days.

    I sent 4 emails in total. 3 were deleted, one's been left unanswered for 3 days.

    Thanked by 1RA4W
  • MunMun Member without signature

    @Mistraval said:
    I sent 4 emails in total. 3 were deleted, one's been left unanswered for 3 days.

    Emails are not tickets. It's a hardware issue and they do take time to fix. As I have stated over and over again, if you need a better uptime requirement then find a new provider that has the SLA you want.

    Stop complaining and be patient.

  • @Mun said: Emails are not tickets. It's a hardware issue and they do take time to fix. As I have stated over and over again, if you need a better uptime requirement then find a new provider that has the SLA you want.

    Stop complaining and be patient.

    Emails are converted to tickets, so yes emails are tickets.

    I don't need an SLA. I just ask for my tickets not to be deleted, answered within 3 days and for my node not to be down for an entire week.

    I don't think these are unreasonable standards.

  • Mistraval said: I don't think these are unreasonable standards.

    Agreed. 1 week downtime is a sign something is seriously wrong.

    Thanked by 2RA4W Droidzone

    Extremist conservative user, I wish to preserve human and civil rights, free speech, freedom of the press and worship, rule of law, democracy, peace and prosperity, social mobility, etc. Now you can draw your guns.

  • MunMun Member without signature

    @Mistraval said:
    I don't think these are unreasonable standards.

    Neither do I, but spamming tickets/emails won't get you any further.

    My statement of emails is based on actually emailing someone whom works there and not the grab all dump into WHMCS system that you are currently emailing to.

  • MistravalMistraval Member
    edited September 2015

    @Mun said: Neither do I, but spamming tickets/emails won't get you any further.

    My statement of emails is based on actually emailing someone whom works there and not the grab all dump into WHMCS system that you are currently emailing to.

    And where the hell am I supposed to find this email "of someone whom works there"? I'm expected to scour the internet in order to find someone who's employed at INIZ and somehow find out their email in order to get a status update on a week long outage?

    I don't know where this love you so clearly have for this company is coming from, but your justifications and fallacies have become tiresome.

    Please pack up your little crayons and leave this thread.

  • MunMun Member without signature

    @Mistraval said:
    Please pack up your little crayons and leave this thread.

    How about, no?

    Calling me childish is rude as well. I have more understanding if the issues are hardware related. I know from experience that it can take some time to get parts in and get them properly setup in a system.

    My statements about the email is more along the lines of have you tried another method instead of the one that is currently failing you?

  • Just out of curiosity, after the company being sold to Zeniva they never advertise?

    CEO of PT. Rokok Kopi Internet Tidur Tbk.

  • edited September 2015

    If they were anything close to serious they should have spare parts in the dc.
    Whatever the issue is they should let the customer know what's taking place. Deleting tickets emails (or the way you like to call them) and not answering is not professional and talks of someone who is a coward.
    So everyone should rent linode ( btw we are customers and they rock) in order to get what they pay for and not get tickets deleted?
    Be patient? After one week you cannot be patient, even more Id say you are way wrong if you continue waiting after one week and do nothing.

    @Mun leaving what you think is considered rude aside, do you have any link with the mentioned provider?

    Thanked by 2kkrajk 4n0nx
  • MikePTMikePT Member, Provider
    edited September 2015

    @Mun said:

    Had to chime in.

    I'm sorry but there's no excuse for such long downtime with lack of communcation and emails/tickets being reported as deleted or ignored, period.

  • MunMun Member without signature

    @inthecloudblog said:
    If they were anything close to serious they should have spare parts in the dc.
    Whatever the issue is they should let the customer know what's taking place. Deleting tickets emails (or the way you like to call them) and not answering is not professional and talks of someone who is a coward.
    So everyone should rent linode ( btw we are customers and they rock) in order to get what they pay for and not get tickets deleted?
    Be patient? After one week you cannot be patient, even more Id say you are way wrong if you continue waiting after one week and do nothing.

    Mun leaving what you think is considered rude aside, do you have any link with the mentioned provider?

    I have a vps with them, had issues with it initially, requested support around 3 different times until it was finally fixed. Even noted an issue with there hardware which was promptly replaced within a few days.

    @MrGeneral said:

    Personally I see there communication as better then most. Spamming multiple tickets generally gets them deleted or lumped together, pretty common from my experience.

  • MikePTMikePT Member, Provider

    @Mun said:

    I'm sure that if you found your VPS's to be offline for a couple of days, you'd be sending another ticket, as replying to the same ticket you'd bump it and wouldn't be beneficial. All the OP is trying to do is to gain attention from the provider. Which is something that he deserves to, being a customer.

  • vpsteavpstea Member
    edited September 2015

    my iniz vps down over 5 days, they delete my tickets too with no response.
    FUCKING THEM ALL
    http://www.lowendtalk.com/discussion/comment/1278335#Comment_1278335

    Thanked by 3Nekki shovenose 4n0nx
  • NekkiNekki Moderator

    @vpstea said:
    FUCKING THEM ALL

    This is the best post in the thread.

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • programerprogramer Member
    edited September 2015

    @Mun said:

    This forum is meant to view, review, get information about providers. What OP is doing is the same, to disseminate information about what happened to his vps so that another user get idea about this company that if something goes wrong you will be in trouble and the company won't do anything to solve it for next one week.

    Why you are so supportive to the company, its sure that just having one vps with them won't bring this much affection I do have one with them bit I don't show your zeal in supporting them.

    Just be cool and let this thread do justice.

    Presently trying Digital Ocean, Scaleway, Vultr, Iniz , Aruba Cloud, Linode

  • @Mun I'm lucky that not the node im on not affected. If it's happened to me, I would freak out and bump ticket once a day if not hearing from them. iniz used to be good, I have not submit any ticket lately but before when Patrick was around, tickets are answered within hours.

  • MunMun Member without signature

    @programer said:
    Just be cool and let this thread do justice.

    I am not being cool, and giving this thread justice by voice my views? If you want a one-sided view then go write a blog post and turn off comments.

    I really don't care why you see that I am or am not supportive. I simply have seen better then that from them. Maybe they are just having a bad week, who knows other then them.

    @namhuy said:
    Mun I'm lucky that not the node im on not affected. If it's happened to me, I would freak out and bump ticket once a day if not hearing from them. iniz used to be good, I have not submit any ticket lately but before when Patrick was around, tickets are answered within hours.

    I like that they admitted they had hardware issues and are working to resolve them.

    With another provider that shall not be named. It took me over two months of constant tickets, and they never fixed it. I finally left, but there issue was abuse.

  • MistravalMistraval Member
    edited September 2015

    @Mun said: My statements about the email is more along the lines of have you tried another method instead of the one that is currently failing you?

    Do you read?

    Every day since Monday, I've tried entering the INIZ IRC channel but not once has Patrick ever been around or answered. Instead, I'm left with an auto reply of "Patrick is away: i'm not here you f***er...". Awesome...

    @Mun said: Personally I see there communication as better then most. Spamming multiple tickets generally gets them deleted or lumped together, pretty common from my experience.

    I'm sorry but that my friend is horse shit to a phenomenal degree. In what world is sending 2 tickets spamming? Especially if the last one hasn't been answered in 3 days. How in the hell you can possibly "personally see there communication as better then most" is laughable. Deleting tickets? 3 DAYS WITHOUT AN ANSWER? Gtfo.

    @Min said: I like that they admitted they had hardware issues and are working to resolve them.

    Ground breaking stuff.

  • programerprogramer Member
    edited September 2015

    @Mun : Do you have any answer foe why there is no reply to any ticket for last one week. Things may go wrong but eo you think that it will take seven days to replace hard drive? I don't think so if it happens you deem unfit for running a vps company, why they claim 99.99%uptime then?

    I am sure you are with that company so please answer this

    Thanked by 1inthecloudblog

    Presently trying Digital Ocean, Scaleway, Vultr, Iniz , Aruba Cloud, Linode

  • Mun said: Then email them? Ask them what is going on?

    -

    Mun said: spamming tickets/emails won't get you any further.

    Is this a joke?

  • Amazon does have next day delivery so does many other sites. For stuff like this 5 days is a little bit much. Most people have spares on hand. We like to keep a min of 32GB RAM spare, 2 of each disks, 2 CPUs and a motherboard. It seems like overkill but when a machine breaks you know you can have it fixed in under 12 hours.

    Thanked by 1inthecloudblog
  • MunMun Member without signature

    @Mistraval said:
    Ground breaking stuff.

    I love your attitude :)

    @programer said:
    Mun : Do you have any answer foe why there is no reply to any ticket for last one week. Things may go wrong but eo you think that it will take seven days to replace hard drive? I don't think so if it happens you deem unfit for running a vps company, why they claim 99.99%uptime then?

    I am sure you are with that company so please answer this

    It isn't a hard drive replacement?

    We are aware of issues relating to LA4 and are waiting for replacement RAID card as the spare did not detect the raid config.

    Sounds like to me it is a bad raid card coupled with corruption of data.

    We are temporarily copying your VM to a existing node to get you back online, during this time control panel access will not be available.

    This sounds like they are restoring backups. It does take time you know to restore backups.

    @gsrdgrdghd said:

    Actually it isn't. He is just submitting multiple tickets.

    @TropiThomas said:
    Amazon does have next day delivery so does many other sites. For stuff like this 5 days is a little bit much. Most people have spares on hand. We like to keep a min of 32GB RAM spare, 2 of each disks, 2 CPUs and a motherboard. It seems like overkill but when a machine breaks you know you can have it fixed in under 12 hours.

    If you read the email they had spares too, and that broke as well.

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