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New XiNiX client concerned with support provided.
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New XiNiX client concerned with support provided.

geekhostgeekhost Member
edited August 2015 in Providers

Hi,

I would like to ask has anyone used xinix, because I ordered and paid for my budget reseller 24 hours ago, now on WHT it says "24x7 Rapid Support. Initial Reply : 30 Minutes ( Usually Under 5 Minutes ) , Resolution Time : 1 Hour." but it seems i get a reply every 11+ hours. I asked for migration Total data is 1.5GB (estimation) I don't think restoring 1.5GB would take 8+ hours since last update that they are doing the restoration. They have a good reputation according the reviews I read, but now even on WHM my account is limited, i can't create new accounts, no dns functions.

Comments

  • WHTWHT Member
    edited August 2015

    Just message him here, maybe will get faster response.

    Thanked by 1cdrive
  • NekkiNekki Moderator

    Wasn't this the guy bumping his post count by posting other people's articles?

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • geekhost said: but now even on WHM my account is limited, i can't create new accounts, no dns functions.

    Common ACL error with WHM. All your provider needs to do is to edit your reseller ACL to allow you to perform common reseller functions. The default one set by cPanel is awful.

    I am sure they will get back to you. It is, at least, an easy fix.

    Jacksonville VPS with 99.9% Uptime from $2/m

    Brisbane? Nuremberg? Los Angeles too? Even the UK? That's right! Tons of locations for shared hosting

  • century1stopcentury1stop Member
    edited August 2015

    @geekhost said:
    haha you really believe in 24x7x365 support in lowend? if you have such support, it's a bonus. if not, just wait. such exists only with premium high end hosts...........

    migration and restoration will not take 5 mins if you're using cPanel, that is if backup file is provided.

  • geekhostgeekhost Member
    edited August 2015

    I have provided them with my WHM info from my current host. but its more than 24 hours since I have requested for migration. I'm new on lowend and I am one of the idiots that fell for the GVHostress scam :s

  • Do they have livechat on their site, or perhaps, did you submit chaser reply in the ticket? You may want to list down all your requirements, issues in a single reply than going back and forth in ticket. It is to ensure you can track any remaining outstanding issues from your migration too :)

    Gen @ hosthatch.com

  • cdrive: what happened yesterday I tried to ask why my tickets were not answered on livechat and 5mins later livechat was 'offline' so i waited. I didn't want to be silly but I can't wait 24 hours for something to be fixed.

  • if you have critical data, why choose lowend?

  • @geekhost said:
    cdrive: what happened yesterday I tried to ask why my tickets were not answered on livechat and 5mins later livechat was 'offline' so i waited. I didn't want to be silly but I can't wait 24 hours for something to be fixed.

    understood your concern. perhaps you may want to move on and start looking out for different host? keep some choices in your list so that you may proceed with others, should it doesn't work out for you.

    Gen @ hosthatch.com

  • cdrive: i have already paid XiNiX, because the offer was on promotion and 10 years in the industry seemed good enough :s

  • century1stopcentury1stop Member
    edited August 2015

    edit: deleted

    oops sorry forget your reseller a/c has issue.

  • it has been 30+ hours still nothing and being ignored on livechat so i requested for a refund.

  • @geekhost when you find a new host with valid reseller privileges, send me a pm if your host is unable to migrate for you. :)

    Thanked by 1geekhost
  • They are crap! Just file a chargeback. I did last week.

  • @geekhost said:
    it has been 30+ hours still nothing and being ignored on livechat so i requested for a refund.

    They will say refund in 24 hours etc but they won't.

  • did you get your full refund?

  • komputerkingkomputerking Member, Provider

    You could always open up a claim with the gateway you used to pay. That might push them into action

  • If I'm not mistaken, they do have representative here in LET? (as in representative from XiNiX) probably you could approach him to work out for a solution? :)

    Gen @ hosthatch.com

  • @cdrive said:
    If I'm not mistaken, they do have representative here in LET? (as in representative from XiNiX) probably you could approach him to work out for a solution? :)

    I tried that but no luck. apparently they have migrated 3 accounts, I had like 5. and one of them was like 480MB the rest , 1mb, 88MB, 85MB and 133MB.

    Only when i asked after 10+ hours:
    "We have completed the first step of Migration. The backups have been created for each cPanel Account. We are proceeding with the Restoration as of now."

    Yesterday's response:
    "The reason for delay was slow transfer of files from your old hosts, which repeatedly broke up the network connection."

    now i would like to know would it take long to backup those file sizes above?

  • I have opened a dispute with paypal. The company simply ignored my refund request how ironic.

  • Anna_ParkerAnna_Parker Member
    edited August 2015

    I host one site with them, without issues. Calling @XiNiX.
    If he don't answer here with explanation what's going on up there, I will have to move my site to another hosting.

    RC5 cracker since 1998!

  • wychwych Member

    @geekhost said:
    I have opened a dispute with paypal. The company simply ignored my refund request how ironic.

    Refunds might not be processed on a weekend.

    Taking a hiatus.

  • XiNiXXiNiX Member, Provider
    edited August 2015

    Well, This escaleted really quickly.
    I have to agree that the client has rightly reported that there has been a delay in restoration.

    @geekhost , as reported, we have been facing some issues with your archives. First with their transfer and then only 3 could be succesfully restored while others had issues. The data is very small in volume, I wish we could have done it quicker, but our tech guys are working on it. The reason/cause of the glitch seems to be High Load on Client's Old Server.

    Load on the old reseller WHM seems to be quite high when the backups were generated, which may interrupt the process of generating each account's backup. If we continue to take the backup of each account the load on the server will be getting higher and which may cause certain services like Mysql become offline. So it is better to make the server stable before proceeding with the migration.

    Thats the reason why we had to suffer this unavoidable delay.

    We shall have no problem in issuing an immediate refund, but I wish you could give us a few hours so that we can finish the job already in progress ( as updated in the ticket ).

    XiNiX™ InfoTech Pvt. Ltd. ( Since - 2005 ) : Virtual & Dedicated in United States / Europe & India
    Server Range in INDIA ( Mumbai / Delhi ) Unmetered Cloud & Dedicated Servers : [ www.istack.in ]

  • XiNiXXiNiX Member, Provider

    @realbusiness , I dont have any REFUND Claim that has not been completed. If you can provide a ticket / service ID i can check it for you.

    XiNiX™ InfoTech Pvt. Ltd. ( Since - 2005 ) : Virtual & Dedicated in United States / Europe & India
    Server Range in INDIA ( Mumbai / Delhi ) Unmetered Cloud & Dedicated Servers : [ www.istack.in ]

  • @geekhost how high is your server load?

  • @century1stop said:
    geekhost how high is your server load?

    @XiNiX said:
    Well, This escaleted really quickly.
    I have to agree that the client has rightly reported that there has been a delay in restoration.

    geekhost , as reported, we have been facing some issues with your archives. First with their transfer and then only 3 could be succesfully restored while others had issues. The data is very small in volume, I wish we could have done it quicker, but our tech guys are working on it. The reason/cause of the glitch seems to be High Load on Client's Old Server.

    Load on the old reseller WHM seems to be quite high when the backups were generated, which may interrupt the process of generating each account's backup. If we continue to take the backup of each account the load on the server will be getting higher and which may cause certain services like Mysql become offline. So it is better to make the server stable before proceeding with the migration.

    Thats the reason why we had to suffer this unavoidable delay.

    We shall have no problem in issuing an immediate refund, but I wish you could give us a few hours so that we can finish the job already in progress ( as updated in the ticket ).

    No trying to be funny, but with your reputation I hoped for better. I believe I am a fair client, its rare that I really go public, but I had to for the sake of the sites I'm hosting.

  • geekhostgeekhost Member
    edited August 2015

    @wych said:
    Refunds might not be processed on a weekend.

    I don't mind as long as I get my refund.

  • XiNiXXiNiX Member, Provider

    The Refund has been Completed.

    XiNiX™ InfoTech Pvt. Ltd. ( Since - 2005 ) : Virtual & Dedicated in United States / Europe & India
    Server Range in INDIA ( Mumbai / Delhi ) Unmetered Cloud & Dedicated Servers : [ www.istack.in ]

  • XiNiXXiNiX Member, Provider
    edited August 2015

    @geekhost said:

    Thats not a problem. Your concern is Genuine.
    We did Try our Best.

    XiNiX™ InfoTech Pvt. Ltd. ( Since - 2005 ) : Virtual & Dedicated in United States / Europe & India
    Server Range in INDIA ( Mumbai / Delhi ) Unmetered Cloud & Dedicated Servers : [ www.istack.in ]

  • @geekhost yea you got a case, congratulations are in order.

  • @XiNiX said:
    realbusiness , I dont have any REFUND Claim that has not been completed. If you can provide a ticket / service ID i can check it for you.

    Please check you Paypal for chargebacks.

  • wychwych Member

    @realbusiness said:
    Please check you Paypal for chargebacks.

    A chargeback isn't a claim for refund, its a chargeback.

    Taking a hiatus.

  • @wych said:
    A chargeback isn't a claim for refund, its a chargeback.

    I think I am not the only one to say that Xinix doesn't normally co-operate with the customers.

  • wychwych Member

    @realbusiness said:
    I think I am not the only one to say that Xinix doesn't normally co-operate with the customers.

    But there is a difference in a true chargeback and a e-mail asking for them to refund you for x, y or z reason.

    Taking a hiatus.

  • XiNiXXiNiX Member, Provider
    edited August 2015

    @realbusiness said:
    I think I am not the only one to say that Xinix doesn't normally co-operate with the customers.

    I dont have access to company paypal. Can i Have your Ticket for Refund / Service ID ? This will help us resolve the issue quick.

    Chrgeback is not the right way to ask for a refund, its a last tool to be used when host actually refuses a legit refund claim. PayPal actually adivises both the parties to resolve matters at a lower level, which works in favor of both the entities.

    XiNiX™ InfoTech Pvt. Ltd. ( Since - 2005 ) : Virtual & Dedicated in United States / Europe & India
    Server Range in INDIA ( Mumbai / Delhi ) Unmetered Cloud & Dedicated Servers : [ www.istack.in ]

  • @XiNiX said:

    Believe me or not when I cancelled my service within 24 hours, your reply was to the tune:

    "We cancelled the service but didn't know that I wanted a refund"

    I am not sure if this was serious?

  • XiNiXXiNiX Member, Provider
    edited August 2015

    @realbusiness said:
    I am not sure if this was serious?

    Well, if you really want to resolve issues, plz PM me or mention your Service ID or Ticket. I shall not be able to help you without identification.

    Infact, if its a legit claim ( as in the case of OP ), we shall refund instantly. If you dont provide us the relevant info, its safe to assume, that you simply use this thread for posting some ( false ) negative impressions rather resolution of some genuine issue.

    "We cancelled the service but didn't know that I wanted a refund"

    You are right ( and possibly unaware that ) , in hosting industry Cancellation <> Refund.

    Plz Advise.

    XiNiX™ InfoTech Pvt. Ltd. ( Since - 2005 ) : Virtual & Dedicated in United States / Europe & India
    Server Range in INDIA ( Mumbai / Delhi ) Unmetered Cloud & Dedicated Servers : [ www.istack.in ]

  • @realbusiness well, they can't resolve your issue if you don't provide details. why not settle it once and for all?

  • XiNiXXiNiX Member, Provider

    @century1stop said:
    realbusiness well, they can't resolve your issue if you don't provide details. why not settle it once and for all?

    I think @realbusiness was simply trying to make a false claim. I strongly suspect, @realbusiness actually lost the case, if he had indeed filed a dispute.

    To the best of my knowledge we dont have any Active Disputes, and we have never lost a single case, atleast in the last 2 years.

    XiNiX™ InfoTech Pvt. Ltd. ( Since - 2005 ) : Virtual & Dedicated in United States / Europe & India
    Server Range in INDIA ( Mumbai / Delhi ) Unmetered Cloud & Dedicated Servers : [ www.istack.in ]

  • XiNiXXiNiX Member, Provider

    Update : The Client is Using the service Again.

    XiNiX™ InfoTech Pvt. Ltd. ( Since - 2005 ) : Virtual & Dedicated in United States / Europe & India
    Server Range in INDIA ( Mumbai / Delhi ) Unmetered Cloud & Dedicated Servers : [ www.istack.in ]

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