Hosthatch.com auto suspended vps without alert
I have order VPS with plan Storage VPS (Package #1 - 5$/m) for remote backup data via FTP. I have created many user FTP (no permission access SSH). The user for my client auto backup data remote backup via FTP (cronjob on DirectAdmin). And today, my client was report the data not transfer to remote backup. I checked VPS on https://vps.hosthatch.com/ and see VPS has been suspended without alert (although the service still marked Active). I have send ticket to support and they tell me "Your server was suspended for outgoing attacks.". the VPS just installed FTP service (don't allow anonymous login) vs password strong. How can VPS outgoing attacks? And FTP accounts can outgoing attacks?
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