Hello Kevin, Urpad
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Hello Kevin, Urpad

deregenderegen Member
edited November 2012 in General

Sorry for others, but i've a big issue with Urpad, now!
I've just contacted them in their support forum.

Do you know Lake Toba?

«13

Comments

  • HalfEatenPieHalfEatenPie Member
    edited November 2012

    You contacted them? Great!

    Now please wait until they respond to your support ticket. There is no need to post a topic here on LET (we're not URPad's support group).

    Or maybe send Kevin a PM on LET?

    Catalyst Host - Pie Approved!
  • KnownHostChrisMKnownHostChrisM Member, Provider

    Do you have a Ticket ID for I can look into this for you?

    KnownHost Managed VPS Specialists Fully Managed VPS and Dedicated Servers

  • @HalfEatenPie : - they've replied for me before i wrote in here, but anything gone again. It's a big issue that community will know how urpad running their business.

    just check it out.

    Do you know Lake Toba?

  • @deregen said: @HalfEatenPie : - they've replied for me before i wrote in here, but anything gone again. It's a big issue that community will know how urpad running their business.

    What are you trying to say? That there is a big issue?

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  • KnownHostChrisMKnownHostChrisM Member, Provider
    edited November 2012

    @concerto49 said: What are you trying to say? That there is a big issue?

    It looks like he is trying to say that he has an issue because our support is better then he expected and he has a problem with it because he got a reply before he opened this thread by the sounds of it.

    KnownHost Managed VPS Specialists Fully Managed VPS and Dedicated Servers

  • HalfEatenPieHalfEatenPie Member
    edited November 2012

    @deregen said: they've replied for me before i wrote in here, but anything gone again. It's a big issue that community will know how urpad running their business.

    Honestly, I haven't had an issue with URPad at all. They've always been pretty quick to my support tickets and have been perfectly fine. If you do have an issue like this please don't post it on the forums and just take care of it privately (Private Message, their Support Ticket, etc.). If you don't feel satisfied with something (and if someone has wronged you) then that's when I find it ok to post it publicly.

    Sorry but it annoys me when users just post a topic that could easily have been taken care of with a single PM (or assumes support tickets will be answered 30 seconds after they've been submitted)

    Catalyst Host - Pie Approved!
  • Promises are like babies: easy to make, hard to deliver.

    First i got my loyalty 3 months program, the second 6 months they promise will sent me for Free Pocket Lamp but they broke it. the third they have 9 months loyalty, but they said --- "Term and conditions" it's not for your package. It's weird i got the both of loyalty programs.. and then today they said sorry it will not be applied for your package. hahaha

    It's wrong to keep my data so long in their support.
    If you need evidence i will send the images

    Do you know Lake Toba?

  • HalfEatenPieHalfEatenPie Member
    edited November 2012

    @deregen said: Free Pocket Lamp

    I want a free pocket lamp.

    @deregen: Then contact them via their support tickets (which from the looks of it you did and then immediately posted on here demanding them answer it).

    Catalyst Host - Pie Approved!
  • jcalebjcaleb Moderator

    just resolve the issue with your provider using their support system. build a good relationship with them. my support with urpad is fast and good =)

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  • KnownHostChrisMKnownHostChrisM Member, Provider
    edited November 2012

    You can view the Terms and conditions here: urpad.net/loyalty-program.shtml

    "The URPad Loyalty Program doesn't apply to custom packages."

    KnownHost Managed VPS Specialists Fully Managed VPS and Dedicated Servers

  • Nick_ANick_A Top Provider

    If you like your VPS then I wouldn't get hung up over marketing gimmicks.

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  • Nick_A : a man held his promise.

    Do you know Lake Toba?

  • Nick_ANick_A Top Provider

    Look, regardless of who's right or wrong here, you're not going to take URPad down with this thread. You probably won't even tarnish their image enough to make someone think twice about signing up, even if they've done something wrong. Just take out your frustration on a video game or something. Or maybe go jogging...something healthy. This is just going to be a waste of time here.

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  • KnownHostChrisMKnownHostChrisM Member, Provider

    @deregen said: Check it out:

    It shouldn't have been applied per the conditions the first time but it was as a courtesy by a member of my staff. It doesn't mean it has to be honored the 2nd time around.

    KnownHost Managed VPS Specialists Fully Managed VPS and Dedicated Servers

  • @FTNChris: Promises are like babies: easy to make, hard to deliver.

    Do you know Lake Toba?

  • @deregen please kindly fuck off. And go bitch somewhere else about your pocket lamp.

    -

  • @FTNChris: You should probably reword that to "Custom packages or Promotions".

    @deregen: So you're stating that you're angry because you got a VPS with them in a promotion (aka reduced rates) and you wish to get the loyalty program benefits (which states that it does not apply to custom packages)? I mean I'll admit the wording in their "Custom Packages" could be a bit iffy, but its URPad's interpretations that matter.

    Anyways, you should probably come with better analogies than

    @deregen said: Promises are like babies: easy to make, hard to deliver.

    But that's my opinion.

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  • You are repeating yourself

  • jcalebjcaleb Moderator

    You are only tarnishing your relationship with your host.

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  • @jcaleb : you're kidding man. it's not just a price.

    Do you know Lake Toba?

  • @deregen this thread says more about you than urpad :/

    "Go cheap on rarely used things"

  • KuJoeKuJoe Member, Provider

    LoL, this thread is priceless.

    -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, OR, TX, and AZ
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  • @deregen : cry and stay away with urpad, simple as that. :)

    Juan

  • So basically your host is terrible because they didn't send you the pocket lamp (I'm assuming the kind that is sold on ebay for $1)?

  • AnthonySmithAnthonySmith Administrator, Top Provider

    Having just woke up I had to check that this was not one of those dreams where you wake up and start your day... so surreal!

  • @vedran said: So basically your host is terrible because they didn't send you the pocket lamp (I'm assuming the kind that is sold on ebay for $1)?

    I don't think you understand @vedran. Its THE pocket lamp! All the cool kids have it!

    Catalyst Host - Pie Approved!
  • @HalfEatenPie : HoHo.. bingo, i'm crying...

    Do you know Lake Toba?

  • @deregen said: HoHo.. bingo, i'm crying...

    1. HoHos are delicious

    2. I'm not trying to make you cry. Just trying inform you that if you do need to contact a provider most (if not all, excluding summer/winter hosts) should contact you within 24 hours (usually less).

    3. Threatening a host is NEVER NEVER the answer. It just ruins your relationship with the host and you'll never get what you want out of it (as well as your general reputation is tarnished).

    4. I didn't know I could of gotten a pocket lamp. I want a pocket lamp now.

    Catalyst Host - Pie Approved!
  • @HalfEatenPie : you just know a half, where's i can find a HoHos..

    Do you know Lake Toba?

  • @HalfEatenPie said: (if not all, excluding summer/winter hosts

    Now that's a ho ho

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  • Do you know Lake Toba?

  • Off Topic:
    I swear its gonna be like Zombieland the movie. People traveling around to find Twinkies!

    On Topic:
    I'm assuming you understand what @FTNChris said? Because honestly, I'd have to agree with him on this.

    Catalyst Host - Pie Approved!
  • jcalebjcaleb Moderator
    edited November 2012

    Why have pocket lamp? Wouldn't that be expensive to send?

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  • KuJoeKuJoe Member, Provider
    edited November 2012

    A good VPS in the hand is worth 2 free pocket lamps in the bush.

    -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, OR, TX, and AZ
    Need free hosting? Get AFreeCloud
  • I like Turtles.

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  • @Liam said: We should all chip in and buy him one, they're only 1.53$

    May not ship to Indonesia - Read item description or contact seller for details. | See details

    :( :P

    Yes! I'm with Carstensz Pyramid Server Now stop asking me please :D
  • lol I have one URpad box, am I supposed to ask for a pocket lamp? I do want one now ;P

    How many stars in your bowl? How many sorrows in your soul?
  • have one vps on urpad...

    waiting to get pocket lamp too

    :)

  • TazTaz Disabled

    Dafuq!

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • ZettaZetta Member
    edited November 2012

    I have no idea what this guy is speaking.

    When you find that perfect VPS, KEEP IT.

  • You can't speak to Kevin anyway, he has left URPad.

    It's better to keep your mouth closed, and let everyone wonder if you're stupid; than to open it and remove all doubt.

  • Can we get a picture of this pocket lamp? I'm very interested.

  • joepie91joepie91 Member, Provider

    I have my own issues with FTN, but... this thread does more to make you look like a fool, than to make URPad look like one.

  • KuJoeKuJoe Member, Provider

    If anything this thread has been good publicity for URPad and I'm sure some people will be signing up because of it.

    -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, OR, TX, and AZ
    Need free hosting? Get AFreeCloud
  • jcalebjcaleb Moderator

    @KuJoe said: If anything this thread has been good publicity for URPad and I'm sure some people will be signing up because of it.

    Yes. We didn't know of the pocket lamp before.

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  • @jcaleb said: Yes. We didn't know of the pocket lamp before.

    LOL

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  • DeanDean Member
    edited November 2012

    Does it mean those that signed up via LEB's offer aren't eligible for the loyalty program?

  • jcalebjcaleb Moderator

    @DeanClinton said: Does it mean those that signed up via LEB's offer aren't eligible for the loyalty program?

    I think so. It's either you get discount from LEB, or pay regular price and get free lamp

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