Vultr suspended NetworkPanda's services without prior notifications
Vultr, NetworkPanda's upstream provider for NY3, GER, NLA and UK locations suspended the servers they had rent from them, because one of they shared hosting customers had uploaded content (gambling related content) that violated their (Vultr-Choopa's) terms of service. NetworkPanda try constantly to get a reply from Vultr (Choopa), but there is no reply from them.
The case is instructive for everyone who uses Vultr to host shared hosting services.
Details (from http://networkpanda.com/status.php):
NY3, GER, NLA and UK locations outage
We apologize for any inconvenience this issue causes to you. Even though the situation is caused by one of our upstream network providers, we do anything possible from our end to resolve it as soon as possible. Thank you for your patience.
Our upstream provider for these locations (Choopa-Vultr) suspended the servers we had rent from them, because one of our shared hosting customers had uploaded content (gambling related content) that violated their (Choopa's) terms of service.
Unfortunately, they do not reply to us since the suspension, no matter how many messages we have sent to them, asking urgently to restore the service so that we transfer the data to other servers. Also, the server that was holding the account backups was hosted in their network, which means that we do not have access to the backups either.
We try constantly to get a reply from Choopa and have the affected servers reactivated, but there is no reply from them.
Please be assured that we will keep trying to get a response from them and regain access to the data as soon as possible.
We have also taken the decision to provide with 1 year of free service all of our affected customers, as a compensation for this unfortunate situation. If you are affected by this, please submit a ticket to our billing department and we will add 12 months to your affected accounts.
Also, if you have a backup of your sites, please feel free to send it to us, or provide a link to download it, and we will restore it immediately.
Thank you for your patience and understanding while we do our best to resolve the issue as soon as possible.