MiniVPS price increase
Well, we have been working hard to find a way of reducing the impact these increased costs will have on miniVPS. We have looked at all possible options to ensure we have minimum disruption to customers on our EU servers and as little cost impact as possible. Unfortunately, no matter how we play with the figures, we can't come up with any solution that makes our EU location viable at our current pricing levels. With this in mind, we have come up with a few ideas to ensure our customers remain happy and we can all ride this wave. What are the costs? OVH will be charging us £1 per IP address per month for every IP address in every block we have with them. With over 1000 IP addresses in use (not counting additional IP's assigned), you can see this will have a large impact on our current EU costs. So, what are your ideas? We've come up with a few ideas to resolve this: - 1) Every EU plan has a price increase of £1 per month. This is us passing on the cost to the customer with no monetary gain. - 2) We give customers the option of dropping their IPv4 address and using only IPv6. This means no change in your current pricing. - 3) We move your VPS to our UK location. You would be moved on to one of our UK plans that best meets your current EU plan however your pricing would change to that of the new UK plan. We have tried to come up with the best answers to a difficult problem and feel the above options are best suited to the majority of our customers. While we fully understand that no-one likes a price increase, I'm sure you can all appreciate this is out-with our control and not a position we would chose to be in, or place our customers in. OVH will be introducing these new charges on 6th December, 2012. At this point, we will be required to pay for all IP address in use. With this in mind, we will be introducing the new prices for all EU based VPS's this month for renewals and new orders on the 15th November. Customers on annual billing cycles will receive a pro-rata invoice for any IPv4 addresses in use. If you have any questions, comments or concerns about this, please do get in touch and let us know. We have created a new HelpDesk department specifically for this issue called 'EU IPv4 Issues'. You can submit a ticket here: https://www.minivps.co.uk/submitticket.php. You can use this HelpDesk to request a change to your current plan to the options above. Additionally, if you'd like to get in touch with me directly, you can email me on [email protected] I'd like to take this opportunity to reassure all of our customers that while these changes are difficult, we are still a strong business with no intention of going anywhere! I would like to personally thank you all for your understanding and continued custom and support during this stormy weather. Kind Regards, Martin Diver Managing Director Xavvo Ltd / miniVPS
My main questions raised are:
1. We move your VPS to our UK location. You would be moved on to one of our UK plans that best meets your current EU plan however your pricing would change to that of the new UK plan.
Isn't this something what you always wanted anyway? UK plans are more expensive and we can order them anytime however shouldn't proper solution sound "We move your VPS to our UK location. You would keep same plan with same pricing" instead upselling?"
2. Customers on annual billing cycles will receive a pro-rata invoice for any IPv4 addresses in use.
I know that price increase isn't easiest thing for anyone however shuldn't pre-paid customers keep same pricing atleast till the end of the billing term?