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not at ANY price according to this thread
http://lowendtalk.com/discussion/56022/host-provider-support-in-house-vs-outsourcing
Agreed with Bruce, avoid at all costs.
If you are brave enough to not avoid it though, I would say it will depend on the number of tickets / servers / clients / whatever other metric you agree with the support provider, but remember, no one will take care of your Customers more than you and your team do.
@Cloudvider @Bruce yes, what i am looking for is in house staff.
You can possibly find a couple of sys admins and pay them per ticket, if you're a starting company.
But how much rate i should pay per ticket?
Depends on the skill of the tech and how many tickets you'd expect them to handle.
Got it. So i need to ask them quote for me.
sure you need sys admin for L1/L2 support? I've not had to date L1/L2 support from any provider with sys admin knowledge or experience.
in most cases, L1/L2 is good to "escalate ticket to L3 support" or "we are working on your issue".
I'll do it. $2 per ticket. Minimum 100 tickets
PM dropped