CPU Abuse - instant suspension or just turn off the VPS?
Accidental CPU abuse can happen to anyone. Maybe it's a corrupted MySQL table, maybe it's a dodgy bit of code. That's part of the reason why it's important for VPS providers to monitor things and take automatic action against "abusers".
However, for a first offence, should the provider insta-suspend the user then wait for contact via a support ticket to turn it back on or should they insta-shutdown the VPS and wait for contact via a support ticket whilst still allowing the user to start it up again?
I've hosted with providers who do both. Personally, I vastly prefer the latter (shutdown, not suspend) as I don't have to wait for their support to turn it back on again. If their support is slow (or asleep in another timezone), that can mean many hours of downtime.
Interested to know your opinions.
- Should providers automatically suspend or just shutdown for a first offence?46 votes