Iniz - Closed account because user filed PayPal dispute
Iniz used to be a pretty good provider. In the past few years, I had some services with them. However, they recently closed my account and I want to keep lowendbox users updated about their recent practices.
First, I had two VPSs with iniz. One(VPS1) was paid annually. The other one(VPS2) was paid monthly. I closed VPS2 in April, 2015 online. I generally check my paypal account every 1-2 months. Yesterday, I realized that I was charged monthly hosting bill for May, and June for VPS2 by Zeniva Limited. This seems to be the company handling billing for iniz. They could even be the same company. This was for a VPS that I closed more than two months ago. I realized that I have recurring bill for VPS2 and I got charged hosting bill for the VPS I closed around mid April, 2015. I opened a dispute with paypal and told them the story. I asked them to refund me for 2 months bill as I already closed the vps2.
Today, I got an email from Iniz stating that my account is closed due to recent paypal chargebacks. All services are terminated including VPS1 which was paid annually.
To be honest, I find this very annoying and unethical. First, I could have forgotten to cancel recurring payment on paypal as a customer. Any honest VPS provider will let me know my recurring payment issue. If you keep getting a check for a service you don't provide, you are expected to let the person know the issue. This is what an honest provider will do. Worse, they are closing my account because I asked to get my money back for the services that are not provided. To make the matters worse, they even terminated VPS1 which has nothing to do with the issue. They even closed my account, I can't send them a support request. This is not the way to do business.
I know INIZ used to be a good provider. However, I am really disappointed with their recent response. In case, people at INIZ may want to look at the issue, please check paypal transactions 0SY12963J1263241X and 8J740149BD284052J. It is not a good practice to keep charging customers for closed VPS accounts. It is even worse to close their accounts once customer realizes that they are being charged for services that were closed. Hope they will fix the issue.