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Hostress.net (Former GVH/TacVPS) - Data loss, multiple locations at the same time.
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Hostress.net (Former GVH/TacVPS) - Data loss, multiple locations at the same time.

AnthonySmithAnthonySmith Top Provider
edited June 2015 in General
This discussion was created from comments split from: Hostress, LLC has acquired GreenValueHost v2 Clients and domain..

Split in to a new post as this is a completely different issue
«134

Comments

  • FredQcFredQc Member

    Anyone have their former GVH / xfuse / Hostress VPS down for some hours now ? Client area gives me a Cloudflare error ...

  • tdaletdale Member without signature

    @fredqc we are aware of the issues and are actively working to restore services. All portals are online.

  • I'm conflicted if I should get popcorn, or if I should get beer.

    Kwicero LTD
    Company no. 09475165
    KwiBill Billing Automation Software: Click here

  • raindog308raindog308 Moderator

    KwiceroLTD said: I'm conflicted if I should get popcorn, or if I should get beer.

    image

    For LET support, please visit the support desk.

  • @raindog308 said:
    image

    That summarizes this thread properly.

    Kwicero LTD
    Company no. 09475165
    KwiBill Billing Automation Software: Click here

  • DroidzoneDroidzone Member
    edited June 2015
    Recently we’ve discovered that there has been data corruption on some of our VPS Nodes where your VPS may have been hosted. Unfortunately, none of the previous owners of your services had any backup systems in place.
    We would like to remind you as stated with your previous providers that they informed you that backups were not in place so this was to be expected if there was data loss such as this issue now.
    
    Going forward we have corrected that issue and all containers will be backed up weekly to an offsite location starting this week. We feel that backups should always be in place no matter what. This was one of the issues on our list to fix when we acquired the companies you were originally with before. However, only acquiring the companies less than a week ago we didn’t have enough time to do that before this happened.
    
    If you have an affected container on one of these nodes it will be recreated and a new welcome email will be sent to you with the information. The current ETA is approximately 24 to 48 hours.
    
    I apologize for any inconvenience this may have caused you. We look forward to continuing our relationship with you as a client. If you have any questions do not hesitate to create a ticket in our support portal.
    
    If you have multiple VPS with our company we suggest trying to access each one, not every VPS was affected from this.
    

    That was expected, from a firm associated with CVPS.

    Thanked by 1k0nsl

    C, Bash, Perl, Python, PHP, and JS hobbyist. VPS collector. Blog

  • perennateperennate Member, Provider

    @Droidzone they probably accidentally did dd if=/dev/zero of=/dev/sda

  • DillybobDillybob Member
    edited June 2015

    Droidzone said: Going forward we have corrected that issue and all containers will be backed up weekly to an offsite location starting this week.

    LMFAO. Fucking knew it.

    If the future of the webhosting industry is dictated by a corporate title tag.. we have a HUGE issue. Help make it stop by boycotting WebHostingTalk

  • hbjlee17hbjlee17 Member, Provider

    @perennate said:
    Droidzone they probably accidentally did dd if=/dev/zero of=/dev/sda

    and from a selection of random vps nodes. cuz apparantly this happened on "some" nodes.

  • @tdale You requested customers to give you a chance. See how you've fucked it up. You've deleted everyone's data, and still expect to get people to trust you?

    Even the tenor of your mail is unsuitable to the scale of damage you've done. You've fucked up, badly. And I don't detect a hint of apology there. Blame it all on the previous owners, don't you? Even Jonny didn't "corrupt data".

    C, Bash, Perl, Python, PHP, and JS hobbyist. VPS collector. Blog

  • if your server is on la1 lassd1 chssd1 atl1 ch1. it is affected.

  • gianggiang Member

    Mine VPS was on LA4 from GVH and Tac, but it's on LA1 for now, and it seems all data gone (some test but forget to backup :( )

    €5 Enterprise VPS from Evolution Host
    SellSSL.com - Comodo PositiveSSL from $7 per year!

  • tdaletdale Member without signature
    edited June 2015

    I'm writing one response to this because I'm busy trying to get everyone back online.

    I did apologize in the email. Nobody had backups in place prior to this event, customers were told no backups.

    I had plans to start doing backups next week free of charge but I didn't get to do it in time.

    Backups will start this week after all the containers have been fixed.

    I sent the email to anyone that was active in WHMCS so everyone knew backups would be in place in the future. There is really nothing more to say.

    Liability was removed from having backups prior to this due to it being disclosed to the customer.

    Anyone that has active services is more than welcome to make a support ticket. Ticket answering times are delayed at this time due to all hands on deck fixing the issue.

    I'm trying to make this a better service in the future by taking backups going forward. There has been alot of progress on GVH this far and it won't stop now or in the future. This only affected a portion of clients not everyone.

    I appreciate everyone's concern on the matter and it will be resolved soon.

    Thank you,

    Tom

  • @tdale don't care about backups, just turn on the node please, so that I can use it sometime. You have to have a running vm in order to worry about backups, etc.

  • @tdale said:
    I'm writing one response to this because I'm busy trying to get everyone back online

    it sounds like there were several nodes that failed how can you not assume liability for this?

    How do several nodes in several locations all fail at the exact same time, unless of course this was not a failure at all and was purposely done by Hostress...

  • SadySady Member

    Oh WTF, Both of my VPS are gone :(
    I've backups of one, but don't have for another :(

    I don't have any relation/affiliation with any LET Host, All of my comments are my own
    Simple bash script to clean compromised wordpress site [cPanel/WHM specified]

  • All My Data Were Lost. LOL

  • time to back to one year ago???

  • That anyone still has a vps with the xth incarnation of this host after everything that has happened so far is absolutely astounding to me.

  • MrVPSMrVPS Member
    edited June 2015

    I removed all your data, am sorry lol.
    You should give min. 1year free of charge vps to the clients affected..!

  • BruceBruce Member

    quote from their website, LOL

    Need a reliable Virtual Private Server?
    We have you covered..

    free trial zilore monitoring

  • DillybobDillybob Member
    edited June 2015

    Bruce said: quote from their website, LOL

    Their whole website took them 1 second to find and finalize. A template that's been re-used 1000000 times, and they are just a pawn host placed by CVPS working under the table for promotion. It's an inside job, there are tons of these hosts out there all working for cvps just gathering intel / clients just like this. :D

    If the future of the webhosting industry is dictated by a corporate title tag.. we have a HUGE issue. Help make it stop by boycotting WebHostingTalk

  • BruceBruce Member

    99.9% Uptime

    so, they have a few more days before their uptime is degraded :) 99.9% is such a cliche in the hosting world. really doesn't mean much.

    hopefully @tdale will explain what went wrong, and why.

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  • linuxthefishlinuxthefish Member
    edited June 2015

    tdale it's your responsibility to put a backup solution into place the moment you get access to these nodes. I worked alongside Duke to help manage the GVH nodes and I can assure you I implanted daily backups of VZ configurations for each node along with monthly backups of all the SSD nodes to one of the decommissioned TX nodes. You need to stop giving Duke shit for failing your duty at managing TacVPS/GVH, when you took over everything that goes wrong became your responsibility.

    Backups for budget VPS's at GVH was never advertised, however all nodes had working RAID setups with monitoring so I fail to see how this is not your problem.

    Oh yeah last time I checked i still had SNMP read/write access, did you remove this yet?

    Thanked by 2rmlhhd FlamesRunner
  • PeroniPeroni Member

    Haha, this is great! I got an email advertising their "HUGE" sale on dedicated servers.

    Of course the email had a unsubscribe link... that would have been handy if it actually WORKED and didn't go to a "404 - Page not found" LLOL

  • hawchawc Member, Moderator, LIR

    @Peroni - flag it as spam - sorted

  • @Peroni said:
    Haha, this is great! I got an email advertising their "HUGE" sale on dedicated servers.

    Of course the email had a unsubscribe link... that would have been handy if it actually WORKED and didn't go to a "404 - Page not found" LLOL

    As @hawc said. This is now just complete spam as they're not following the CAN-SPAM act.

    https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business

  • AnthonySmithAnthonySmith Top Provider

    just curious, what was the cause of complete data loss in multiple locations at the same time?

    Thanked by 1perennate
  • NekkiNekki Moderator

    @AnthonySmith said:
    just curious, what was the cause of complete data loss in multiple locations at the same time?

    I'm going to go for an early guess of 'shithousery'.

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • AnthonySmithAnthonySmith Top Provider

    I should probably split this thread?

    Thanked by 1mikho
  • @AnthonySmith said:
    I should probably split this thread?

    Nah make it the universal GVH thread.

    Different.

  • Anna_ParkerAnna_Parker Member
    edited June 2015

    All my data lost. I don't care much, but it is offline, so I've lost access to VPS which I paid for. That sucks. New provider, "but some things will never change" as 2Pac sang.

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    RC5 cracker since 1998!

  • NekkiNekki Moderator

    Title should be 'Hostress have shat the bed'

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

    1. Delete everything
    2. Force people to go through the hassle of rebuilding their boxes
    3. Consolidate remaining VMs into 1 server vs multiple in each location, save some money
    4. Never profit. Continue to lose money and pass around user data
    Thanked by 1Catalin
  • looks like 'node consolidation' disguised as a mysterious data-loss event.

  • IThinkUFailedIThinkUFailed Member
    edited June 2015

    @mikeyur said:
    1. Delete everything
    2. Force people to go through the hassle of rebuilding their boxes
    3. Consolidate remaining VMs into 1 server vs multiple in each location, save some money
    4. Never profit. Continue to lose money and pass around user data

    You forgot step 5.

    5: Rinse and repeat.

    Thanked by 1Catalin
  • How exactly can multiple locations have data loss at the same time?

    C, Bash, Perl, Python, PHP, and JS hobbyist. VPS collector. Blog

  • BruceBruce Member

    @JoeMerit said:
    looks like 'node consolidation' disguised as a mysterious data-loss event.

    VMs can be migrated without this embarrassment.

    free trial zilore monitoring

  • BruceBruce Member

    @Nekki said:
    Title should be 'Hostress have shat the bed'

    "shit in their own nest" would be a better cliche to use

    free trial zilore monitoring

  • @Bruce said:
    VMs can be migrated without this embarrassment.

    sure they can. but if you want to save yourself time and effort and dont give a fuck about the customers you can just say 'ooops we lost your data due to the previous owners! blame them!'

  • NekkiNekki Moderator

    Bruce said: "shit in their own nest" would be a better cliche to use

    I have never heard that one before.

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • sdglhmsdglhm Member

    Droidzone said: How exactly can multiple locations have data loss at the same time?

    I was wondering too. If it was a one node, it can be happened. Even DO lost their VM's once.

    time wasters please dont comment as we are a serious buyer
    Programmer trying to do Logo Designs

  • AnthonySmithAnthonySmith Top Provider

    No one going to say it?

    image

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  • JoeMeritJoeMerit Member
    edited June 2015

    I wonder if there is a single person out there that will renew with Hostress when their term is up?

    also I wonder if Hostress has ever had a client that just signed up instead of being acquired from a shithost.

  • NyrNyr Member
    edited June 2015

    I can't think of many reasons to have data loss at multiple servers and locations at the same time other than developing some wrong configuration and badly breaking everything or being hacked.

  • J1021J1021 Member

    @XFS_Duke @XFS_Nicole Are you going to stand for being inferred as incompetent?

  • MaouniqueMaounique Member
    edited June 2015

    "Problematic host" + "important data" - "own backups" = "you knew it, but still failed".

    Bruce said: 99.9% is such a cliche in the hosting world. really doesn't mean much.

    Please dont generalize:

    http://www.webhostingstuff.com/uptime/IperWeb.html

    http://www.webhostingstuff.com/uptime/Prometeus.html

    http://www.webhostingstuff.com/uptime/Linodecom.html

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  • wychwych Member

    @kcaj said:
    XFS_Duke XFS_Nicole Are you going to stand for being inferred as incompetent?

    You love poking the bear.

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    Taking a hiatus.

  • LeeLee Member

    @JoeMerit said:
    I wonder if there is a single person out there that will renew with Hostress when their term is up?

    Yes

    also I wonder if Hostress has ever had a client that just signed up instead of being acquired from a shithost.

    No

  • DroidzoneDroidzone Member
    edited June 2015

    I might, depending on whether they can still manage to offer the 8TB, 250GB plans. They're not reliable, but still great for sharing, er, Linux isos. That kind of bandwidth is great for relaying data.

    C, Bash, Perl, Python, PHP, and JS hobbyist. VPS collector. Blog

This discussion has been closed.