Am I missing something?

Am I missing something?

GaryGary Member
edited October 2012 in Help

Does Edis only have emails/phone calls for support? No actual ticket system? I'm probably being dense...

Their new VRS firewall, I assume, has bollocksed up one of my two VPSes with them. :(

Comments

  • Ok, cool. I emailed them a few hours ago, but I half thought I'd missed a ticket system.

  • Yes.

  • I believe it has something to do with some stupid Austrian laws, all communication has to go through email (and be recorded and kept for some time even). @William ?

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  • DavidxDavidx Member
    edited October 2012

    WHMCS could keep logs though.. and tickets are sent via email.

    edit;; can't wait for the new panel though.. I wonder if it will replace manage.edis.at/vps?

  • Local laws are sometimes a big pain in the butt. For instance we issue an invoice on paper to everyone with an EU VAT number.

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  • AlexBarakovAlexBarakov Member, Provider

    @rds100 said: Local laws are sometimes a big pain in the butt. For instance we issue an invoice on paper to everyone with an EU VAT number.

    I was told that I need to issue paper invoice for each transaction once I get VAT reg. In Bulgarian. Still figuring on how to modify whmcs and is it even worth it. Luckily no need for VAT regsitration for me yet.

    AlphaVPS - OpenVZ and KVM, DDoS Protected VPS in London, UK | Sofia, BG and NYC, US

  • OMG, even in romania paper invoices are no longer required (only recently tho, 2, max 3 years ago it changed. M

    If privacy is outlawed, only outlaws will have privacy.

  • WilliamWilliam Member, Provider

    Yea it is related to storage requirements, can't use WHMCS for that. Also, we DO have a ticket system (OTRS) in background - You just as customer don't see it (unless you look in the headers) - So nothing to worry about :)

    AS203661 - [email protected] - /24 from 50$/mo 4 Israel locations: Rosh HaAyin x2 (Central) - Petah Tikva (Central) - Tel Aviv (Coast)

  • All sorted now :)

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