Recurring billing and timezones - when do you suspend your customers?
I got a VPS with a provider listed on LowEndBox. I got a monthly option and clicked the PayPal subscribe button to setup recurring billing. The payment was made on 10 Mar 2015 | 20:55:50 GMT and set to reoccur on 10th April, 20:55 GMT.
Now, 9th April comes around, late in the day, and I get an email saying my VPS has been suspended for non payment. I imagine it was the 10th April in some timezone and it tripped the switch.
It should have waited until 20:55 GMT, surely? Response from the provider:
we can not prevent that.
So, is that true? How do you guys handle this issue?