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domVPS is going to stop their business
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domVPS is going to stop their business

netguynetguy Member
edited September 2012 in Providers

Anybody knows what's happened with domVPS?
I've just received a notice that they will close all their servers at all locations.

«1

Comments

  • @Jack said: Post the notice?

    sure

    domVPS notification:

    You may have already been aware of over the last few days domVPS has not been providing a stable service which we aim to provide. This has been due to network-wide attacks to and from our network, as a result many locations have suspended servers due to the massive bandwidth amounts which they cannot handle.

    As a result of this choice by the hosting providers / constant attacks we have decided to close our doors and terminate hosting of all virtual servers on every location.

    Please submit a support ticket to request a backup of your VPS to be uploaded in a .tar.gz format for you to download to your new provider.

    Thank you for being a customer with domVPS, be it over a year or be it a few weeks, we hope that you did enjoy the quality of hosting before the mass of issues this week.

    Anyone who has paid or renewed their VPS within the last 2 weeks will receive a refund. We will also provide a refund for the time that has not been used to customers who have a long-term subscription (6+ months).

    We cannot guarantee how long existing servers will be online for, due to attacks and data centre policies so we suggest you request your backup as soon as possible. To limit any more attacks, we will shortly be suspending all virtual servers.

    If you have any final questions about the closure, feel free to open a support ticket and we will be happy to provide information.

    Once again, sorry for the inconvenience this has caused and we thank you for your understanding.

    Kind regards,
    domVPS

    22 September 2012

  • @netguy

    Are you sure ? Can you display the Email Headers to see where the email came from!

  • To think I was considering buying a VPS from them...

    Oh well.

    Shane Elmore | Programmer In Progress

  • LAKidLAKid Member
    edited September 2012

    What's going to happen to this? this is not OVH.
    http://www.lowendbox.com/blog/domvps-com-6-40month-256mb-kvm-located-in-new-jersey/
    on 21st, he announced that he'd have IP6, and 22nd, close the biz?

  • domVPS.com – $6.40/Month 256MB KVM located in New Jersey
    domvps.com, kvm, new jersey September 18, 2012 @ 12:01 pm, by Zahra

    maybe listing on LEB triggers attacks ? Or did they send it a couple of months back :P
    M

    Extremist conservative user, I wish to preserve human and civil rights, free speech, freedom of the press and worship, rule of law, democracy, peace and prosperity, social mobility, etc. Now you can draw your guns.

  • @DotAL said: Are you sure ? Can you display the Email Headers to see where the email came from!

    From: domVPS no-reply@node.domvps.com

    Received: from france1.node.domvps.com ([188.165.216.7]:53319 helo=panel.domvps.com)

    URL of the SolusVM: https://panel.domvps.com (IP 188.165.216.7)

    It looks valid.

  • @netguy said: It looks valid.

    Another one bites the dust...

    Shane Elmore | Programmer In Progress

  • In other words, this guy decided to rip people off, LEB fell for it, took money, running.

  • @Shane_Elmore said: Another one bites the dust...

    A common occurrence here on LET...

  • Still taking orders.

  • InfinityInfinity Member, Provider

    @Jack said: Why would they send it from Solus when they have WHMCS?

    Maybe they host an e-mail server on their Solus master which may also be one of those joint master/ovz container holder thingey, and send WHMCS e-mails via that server.

    Cablestreet - London based ISP - Managed Solutions, Carrier Services, Colocation, Dedicated Servers, VMs, and more..

  • @LAKid said: Still taking orders.

    All out of Stock and slow like hell

    Im out

  • netguynetguy Member
    edited September 2012

    I opened a support ticket, waiting for a confirmation of closing.

    Confirmation:

    Hello,
    
    The emails are correct, unfortunately!
    
    You have until about the 13th Oct 2012 before the node will go down.
    
    If you have any other queries, don't hesitate to contact us!
    
    Kind regards,
    Cameron Banfield
    Director of domVPS 
    
  • I demand a reason for shutdown!

    Shane Elmore | Programmer In Progress

  • CoreyCorey Member, Provider

    This is too common, why did we even condone @dominicl starting his business?

    BitAccel - OpenVZ VPS / IRC,VPN,Anything Legal & Unrivaled Support!
  • If domVPS, Even experienced attacks like we had then for sure, I know why he has shut the doors.

    Don't put all your eggs in one basket. :-)

    @Corey said: This is too common, why did we even condone @dominicl starting his business?

    AboveClouds • UK Company • UK Datacentre • UK Customer Support

    High Performance Pure SSD Cloud Hosting with a personal touch

  • CoreyCorey Member, Provider

    @Jack said: @Corey ay? This isn't dominic's business.

    I know - just reminds me of what is going to happen.

    BitAccel - OpenVZ VPS / IRC,VPN,Anything Legal & Unrivaled Support!
  • CoreyCorey Member, Provider

    @Jacob said: Don't put all your eggs in one basket. :-)

    All 7 of their locations were with the same datacenter?

    BitAccel - OpenVZ VPS / IRC,VPN,Anything Legal & Unrivaled Support!
  • JacobJacob Member
    edited September 2012

    The attacks was at all our Locations, So I wouldn't say it is Impossible for that to happen.

    @Corey said: All 7 of their locations were with the same datacenter?

    Jeez, Mine is so big, And your sausage is so small..

    @Jack said: AND THE E-PENIS GROWS AGAIN

    AboveClouds • UK Company • UK Datacentre • UK Customer Support

    High Performance Pure SSD Cloud Hosting with a personal touch

  • http://i.imgur.com/I3Hqn.png

    500K+ PPS(Ungraphed), And near 2Gbps(Ungraphed).

    @Jack said: UK size of which you said was just over a gbit...

    AboveClouds • UK Company • UK Datacentre • UK Customer Support

    High Performance Pure SSD Cloud Hosting with a personal touch

  • Observium, and it is as reliable as SNMP.

    @Jack said: Munin

    AboveClouds • UK Company • UK Datacentre • UK Customer Support

    High Performance Pure SSD Cloud Hosting with a personal touch

  • Hi,

    domVPS has been running flawless for nearly 1 year and a half but everything has just gone bad the last few days. We realised that without entire control (router access, ability to nullroute IPs, router traffic monitoring, ..) over our servers (nodes) there's no chance we can guarantee anything to our customers. We always mentioned that we do not offer any kind of DDoS protection but we never expected anything close to this.

    It is just frustrating sitting there hoping the datacenters / dedicated server providers reply in a timely manner with a constructive reply. 3/4 of our nodes were attacked by major attacks (1-5Gbps each) and were partially used to send DoS attacks for quite a long while. Being unable to SSH to them at all, KVM only partially accessible made the situation horrible.

    We surely learned a lesson. Using providers like OVH should totally be avoided for anyone who wants something reliable. Neither should you offer services to your customer of which you don't have full control yourself - offering locations all over the world is useless and you'll regret that at a certain point. Just renting dedicated servers without you being able to access it /entirely/ will get you into trouble sooner or later.

    Just to repeat, as mentioned in the email, backups will be given if asked for. Refunds will also be made. Open a support ticket or grab your data yourself while your VPS is still online.

    Kudos and good luck to all the "budget vps" providers, it's been a great experience. Even if not that positive after all!

    I'm out.

    domVPS - Virtual Private Servers - KVM & OpenVZ | UK / USA / Germany / Netherlands | Instant Setup!

  • Too bad...I've kept this host under my eye for quite some time, wanting to purchase a VPS from all of these locations, looks like I waited too long!

  • RandyRandy Disabled
    edited September 2012

    aell. its a good thing that refunds will be given sorry that you have to close shop

  • @Randy said: aell. its a good thing that refunds will be given sorry tharlt you hsve to close shop

    Tht mde none cense

  • WintereiseWintereise Member
    edited September 2012

    @Randy said: aell. its a good thing that refunds will be given sorry tharlt you hsve to close shop

    Get. back. to. English. 101.

    Goddamn Randy :V

    -- BOFH

  • @Wintereise said: Goddamn Singaporeans :V

    Woi.

    Thanked by 1Boltersdriveer
    Asia VPS | Asia Dedicated Server OneAsiaHost - Singapore based Asia-Centric VPS & Dedicated Servers
  • RandyRandy Disabled
    edited September 2012

    its a typo. i am at my phone and the keyboard suck

  • What a shame...

  • WintereiseWintereise Member
    edited September 2012

    There, fixed, lol.

    Thanked by 1Randy

    -- BOFH

  • Nick_ANick_A Top Provider

    @domVPS said: Neither should you offer services to your customer of which you don't have full control yourself

    I have to agree with that statement.

    Also the one about OVH...

    RamNode: High Performance Cloud VPS
    NYC - LA - ATL - SEA - NL - DDoS Protection
  • That is the reason @prometeus puts up every time someone asks about expansion.
    I suppose you cannot guarantee anything and need to believe in your luck and also have it in order to be able to offer acceptable service without full hands-on control.
    M

    Extremist conservative user, I wish to preserve human and civil rights, free speech, freedom of the press and worship, rule of law, democracy, peace and prosperity, social mobility, etc. Now you can draw your guns.

  • prometeusprometeus Member, Provider

    @Maounique said: That is the reason @prometeus puts up every time someone asks about expansion.

    It's not only about control (that can be accomplished with a lot of remotization tecnique) you need to have good trusted relationship with the DC not only a customer ID :-)

    IperWeb & Prometeus, Hosting Provider since 1997. iwStack cloud infrastructure
  • RandyRandy Disabled
    edited September 2012

    correct, a good relationship with the DC can make things much more easy to negotiate when there are issues.

  • @domVPS - it seems a shame to be shutting down over something like this. Is there no room for negotiation at all?

  • domVPSdomVPS Member
    edited September 2012

    Hi,

    We have been trying to battle this issue for the week, however it's just been digging us a bigger and bigger hole, we fix one thing another two things pop up,

    A few days ago, a German node hard drive failed, we did have backups and restored them. On the night of resoring it all most of our nodes (including the one I was working on at the time) all were sending out attacks / being hit with attacks.

    Most hosts, such as Redstation understand, however you have the complete waste-of-time hosts such as OVH who are so ignorant they simply ignore you and put your server into FTP mode, to allow you to get backups. (I really recommend if you have ANYTHING hosted by OVH, to move it away from them as they simply DON'T CARE about the customer.)

    Hosting has been very fun and a big learning curve, however having major control over the network with access to switches to block attacks is something ANY host needs to have, along with a friendly relationship with the host (which has been possible with Redstation and Snelserver).

    It's quite sad for me to give this all up, however I'm out of energy and I feel it's the biggest waste of time I've ever done.

    All accounts will be provided a backup and refunds can be provided for time that has not been used.

    This will not stop our other projects, such as domDEDI which will be hosted within the Redstation data centre (with proper access to block and null attacks).

    I hope you all understand the stress we have been under the last few weeks.

    domVPS - Virtual Private Servers - KVM & OpenVZ | UK / USA / Germany / Netherlands | Instant Setup!

  • @domVPS said: I really recommend if you have ANYTHING hosted by OVH, to move it away from them as they simply DON'T CARE about the customer.

    I had a similar issue last year on a dedicated ESXi server on OVH Roubaix. It was a relatively expensive "business-grade" server. One morning I found the IP of one VPS null-routed, and a OVH ticket with two words only: "game over". Explanations came only hours later, after some time wasted on phone calls and e-mails. According to OVH, the VPS was apparently hacked and started an attack. The OVH low-level technical people that followed my issue had the default assuption that clients have malicious attitude and deserve to be punished. According to OVH commercial support, I should have bought the "VIP support" option to have the issue sorted out in a very short time; I cancelled the server instead. Do you bought this VIP support, or are you on standard support only?

  • I can't really blame OVH for this. With the amount of crap i've seen coming from their address space they have had probably more than enough of this so i can kind of understand their zero tolerance policy. With their prices i can understand why they want to deal only with the no hassle customers and get rid of any customer which raises their support costs. The cost for this kind of support is really not calculated in their prices.

    Thanked by 1Wintereise

    -

  • IshaqIshaq Member, Provider

    1 more down, 5985396 left to go.

    [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
  • Their NL datacenter is infinitetech as far as I'm aware of.

    You are luckily OVH didnt just reformat your stuff - they normally do that in case of outgoing abuse.

    Thanked by 1Randy
  • @apollo15 Don't think so, they suspend your server from public access and give you ftp access to recover your files and that's about it.

    Patrick | INIZ
  • WintereiseWintereise Member
    edited September 2012

    They only force you to format in case of a complete server break in, usually not for VPSes, @apollo15.

    -- BOFH

  • @stormvz yes, if you are luckily :P

  • I'm sure @Francisco can confirm

    Thanked by 1Victor
  • @Jack why do you think so? They are very nice and decent provider based on my personal fairly long experience.

  • They never suspended my server during inbound attack. Your hackforums friend got suspended for having dozen of abuse complaints and OUTGOING ddos.

    Maybe @domvps can share his experience...

  • Well, usually if a particular customers turns out to be a pain in the butt the tolerance level for that particular customer is lowered. No surprise here.

    -

  • Exactly. ddos combined with so many abuse is pain in the ass and everyone would have suspended him unless hes a big customer(10+ boxes). No surprise here as rds100 said.

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