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Noob question about manage clients

martip07martip07 Member
in General

Hi:

How do you manage clients in the following scenarios:

  1. Abuse clients (abuse of resources)
  2. Fraud clients (fake details, fake credit cards, fake everything)
  3. Noob clients (have no idea about how to use the service they got)
  4. ask ask ask clients (always ask for support even if they don't need it)
  5. Clients that know more about host than you.

Thanks.

Comments

  • MrRapidHostMrRapidHost Member
    1. Contact them and try to get it solved, if this doesn't work temp suspension when resources abused.
    2. Deny service
    3. Help them with all resources we have.
    4. There is nothing to do thats how the industry goes we have no choice but to help them, afterall clients satisfaction is number one concern.
    5. Learn from them
  • martip07martip07 Member

    True true.

    But how can you filter fraud clients.

  • MrRapidHostMrRapidHost Member

    Trace their ips compare it with country, check fraud sites, google their email and so on.
    All depends on maxmind rating and fraudrecord.

    Thanked by 1martip07
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