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VMbox.co - waiting for a ticket reply?
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VMbox.co - waiting for a ticket reply?

RaptaRapta Member
edited March 2015 in Providers

My VMBox is failing to boot and support is unresponsive nor have I had any emails about the matter.
I checked before bed and it was offline, hoping it would fix in the morning to my surprise it didn't. So I decided to write in a ticket and yet no response at all.

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Comments

  • BradBrad Member
    edited March 2015

    How long has it been since you've opened the ticket? They don't have the fastest reply times, but it's aceptable.

  • You opened the ticket today, and expect a reply instantly? It doesn't work like that.

  • RaptaRapta Member

    @KwiceroLTD said:
    You opened the ticket today, and expect a reply instantly? It doesn't work like that.

    Other hosts such as Vultr reply within an hour I've been waiting almost 12+ hours, and over 24 hours it's been offline.

  • Apparently their server got taken down due to some DMCA?

  • LeeLee Veteran

    Rapta said: Other hosts

    Not all hosts are the same. True story.

  • You are paying $20/y or $3/m. There is a reason for that.

    Considering they come with a wildcard cert if they where offline 99% of the time it would still be a great price.

    Thanked by 2Lee KwiceroLTD
  • trvztrvz Member
    edited March 2015

    @Lee said:

    Maaaybe, if they can't keep up with industry standards, they shouldn't be active in the industry. The nature of hosting services requires their providers to be responsive in a few hours; any delays are a serious lack of quality and a sign of grave unreliability.

    Thanked by 1perennate
  • RaptaRapta Member
    edited March 2015

    @Lee said:

    if that's best you can come up with then I guess you really have no useful input

    http://lowendtalk.com/discussion/comment/982779/#Comment_982779

  • LeeLee Veteran

    @Rapta said:

    It's perfectly relevant, patience is clearly something you lack. If you want fast responses from support then pick a provider that offers it.

    Opening a thread with the title "VMbox.co deadpooled?" for all the time you have waited is just a dick move.

  • NekkiNekki Veteran

    MONG

    Thanked by 1Rhys_quadex
  • @Rapta said:
    Other hosts such as Vultr reply within an hour I've been waiting almost 12+ hours, and over 24 hours it's been offline.

    Not all hosts are like that, 99% of them who post on LEB/LET/VPSBoard, expect to wait I'd say bare minimum 12 hours. They don't work on your clock, they work on theirs.

    Thanked by 1Lee
  • I also have one them super cheap VPS incl. a SSL wildcard cert and it's up. Btw., that VPS is not just up but actually runs quite nicely and not sluggish at all.

  • perennateperennate Member, Host Rep

    KwiceroLTD said: Not all hosts are like that, 99% of them who post on LEB/LET/VPSBoard, expect to wait I'd say bare minimum 12 hours. They don't work on your clock, they work on theirs.

    Maybe if it's a normal support ticket. But most hosts won't have a node offline for 24 hours without giving some information to customers.

  • LeeLee Veteran

    perennate said: Maybe if it's a normal support ticket. But most hosts won't have a node offline for 24 hours without giving some information to customers.

    I must have missed that, how do you know it's a node and not just this one VM?

    Thanked by 1perennate
  • perennateperennate Member, Host Rep
    edited March 2015

    Lee said: I must have missed that, how do you know it's a node and not just this one VM?

    Fair enough, it could be mistake that Rapta did to cause VM to fail to boot. Otherwise (if it is vmbox problem), though, I don't think it matters if it's node or just VM.

    Thanked by 1StevenN
  • You should by a box from GoodHoting, then you can learn how to be patient.

  • trvztrvz Member

    @comXyz said:
    You should by a box from GoodHoting, then you can learn how to be patient.

    Or maybe not, because unlike all the cheapos here he doesn't want to support bad provider behaviour?

  • FrankZFrankZ Veteran

    My VMbox vps is up in LA.
    @Rapta what location is your vps in?
    Since you said "My VMBox is failing to boot" I assume you can see it in the control panel and if it is not giving you a error when you try to reboot. I would not think the whole node is down.

  • The story of the boy who cried wolf has certainly withstood the test of time.

  • my VMbox up also in LA, used support couple days ago was fine for free wildcard.

  • nullnullnullnull Member
    edited March 2015

    Deadpool ? That's a good verdict.

    Thanked by 1lukesUbuntu
  • kkrajkkkrajk Member
    edited March 2015

    Lee said: Opening a thread with the title "VMbox.co deadpooled?" for all the time you have waited is just a dick move.

    I agree... Could the op / mods change the title of this thread... Could be detrimental to the brand if it actually didn't deadpool..

    Thanked by 1lukesUbuntu
  • Thanked by 1Falzo
  • raindog308raindog308 Administrator, Veteran

    I just tried to call my mother and part way through our conversation, the call dropped.

    Verizon deadpooled?

  • StevenNStevenN Member, Host Rep

    @eddynetweb said:
    VMBox

    Thanks @eddynetweb :)

    The OP got a reply a few hours ago and I've only just seen this on here..

  • StevenNStevenN Member, Host Rep

    @Lee said:
    I must have missed that, how do you know it's a node and not just this one VM?

    It was just the one VM :)

    Thanked by 2Lee Falzo
  • whats so happy about it?

  • telephonetelephone Member
    edited March 2015

    namhuy said: whats so happy about it?

    After being accused of being deadpooled, unresponsive support, and speculations of node failure from the community. I'm sure only having one VM down is a happier outcome than the accusations/theories in this thread.

    Thanked by 1StevenN
  • VMbox said: It was just the one VM :)

    how do we know it was just the one vm and not the whole node

  • ehabehab Member

    someone with rights can edit the title and remove the word that got us all in here.

    Thanked by 1rahulks
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