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New Ownership for LAX Servers, Slicebox -> QuickPacket (Email received)
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New Ownership for LAX Servers, Slicebox -> QuickPacket (Email received)

Just got their emails, which I quote here.

Dear (⊙_⊙),

We are pleased to announce that QuickPacket, LLC has acquired the Los Angeles-based dedicated server clients of T-Rex Networks Pvt Ltd d/b/a Slicebox effective March 27, 2015. QuickPacket has been providing quality dedicated server services to customers since our founding in 2003. We are focused on making the transition as smooth as possible.

We will be sending you new login information for our billing system, which includes our support ticketing system. For any billing, technical support, or sales issues, please open a ticket with the appropriate department using our support ticketing system.

Over the coming days, we will be contacting you further to coordinate several changes that will be made to improve your services.

The first change involves migrating your current hard drives over into a new server chassis that will support hot-swap hard drives. Hot-swap hard drives will enable us to install a new drive or replace an existing drive without shutting down the server. This will involve minor configuration changes for some operating systems, as your Ethernet card MAC address will change. The change will involve a small downtime to move your current hard drives to the new chassis, then we will coordinate with you to make any configuration changes. We will send additional details in the next few days.

The second change involves implementing private VLANs for each server. In order to implement private VLANs, we will we will be working with you to re-number into new IP addresses. We will keep the old IP addresses in place for approximately one month to allow you time to modify your configuration and DNS settings. We will send out notification in the next few days with further details.

We have included some anticipated questions below.

Q: Do you plan to change my pricing?

A: We do not have any plans to change pricing at this time.

Q: Will my server be moved to a new data center?

A: The servers will remain located at the Los Angeles Telecom Center building at 530 W 6th Street in Downtown Los Angeles.

Q: Will you change the network providers / bandwidth mix?

A: We are planning to implement a more diverse blend of bandwidth that will incorporate bandwidth from multiple network providers in order to improve routes. We are working with several providers and anticipate that we will have additional news in the next few weeks.

We realize that you may have additional questions about the transition, so please do not hesitate contact us.

We look forward to working with you.

And

Hello Everybody,

As you might already have received an email from Jeff at QuickPacket, our Los Angeles Servers have been taken over by QuickPacket LLC, on going quickpacket will honor and continue to provide you uninterrupted services for your leased Los Angeles Servers purchased from Slicebox , there will no change of IP Address or Billing amount, everything will continue as usual. Quickpacket should have already created your client accounts along with you services of Los Angeles Servers that you own should have already been moved to your new account at quickpacket. Quickpacket shall send you invoices from now on and you need to open ticket there for any support issues. In case you were in confusion or need help you can always open ticket at slicebox to help you in this transition. In this process we have now cancelled invoices related to Los Angeles location servers on our billing system as well as your servers will be set to in cancel mode in Slicebox. However as your services have been moved to Quickpacket they will show as active in that client account. Have a nice day everybody.

Comments

  • mike0000mike0000 Member
    edited March 2015

    If these boxes will be getting the same network blend as the Quickpacket LA location, then you'll be happy with the change.

  • Wish SliceBox had let me know they were willing to sell.

    Email Me: [email protected]
    | http://SwiftInternet.de

    320TB High Bandwidth Servers on 1Gbps, 2Gbps & 10Gbps! PCCW, NTT, Psychz Network Blend (+Addtl Upstreams Coming!)

  • qpsqps Member, Provider
    edited March 2015

    @msg7086 Sorry for the disconnect between the messages sent.

    We are going to work with the customers to make the transition as smooth as possible.

    The changes with the IP addresses are necessary because Slicebox currently has all of the servers in a single shared VLAN. This can cause many issues and is not a proper network setup. We will allow a transition period where both IP addresses will be active to give customers time to migrate to their new IP address assignments, so this should involve no downtime.

    The changes in server chassis are due to the Slicebox's use of the SuperMicro SC512L chassis, which are non-hotswap. This requires taking a server offline to add or replace a hard drive. We are going to setup replacement chassis in advance and will be migrating the hard drives over to the new hotswap chassis. As we stated in our message, this will require a small outage and some minor network configuration changes on some operating systems to account for the MAC address change.

    @mikeyur Yes, the network will be the same as what you're experiencing now.

    QuickPacket - Charlotte, Los Angeles, Chicago, Manchester UK

  • @qps said:
    msg7086 Sorry for the disconnect between the messages sent.

    That's fine. I expected that when I read the emails ;)

    The changes in server chassis are due to the Slicebox's use of the SuperMicro SC512L chassis, which are non-hotswap. This requires taking a server offline to add or replace a hard drive. We are going to setup replacement chassis in advance and will be migrating the hard drives over to the new hotswap chassis.

    Will you provide a new server and just swap the hard drives? Will the server spec change?

  • qpsqps Member, Provider

    msg7086 said: Will you provide a new server and just swap the hard drives? Will the server spec change?

    Yes, it will be a replacement server with the same drives. The server hardware specs will remain the same. Thanks.

    QuickPacket - Charlotte, Los Angeles, Chicago, Manchester UK

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