Dear smaller VPS providers
Just wondering what other peoples' thoughts were on this. I recently had a previous spammer (he's gotten some of my IPs blacklisted) join my service again (which are now smtp disabled without prepayment). I had a feeling he would try spamming again, but I went ahead and approved the orders thinking "maybe not this time." Turns out a day later, he wanted a refund because he couldn't use the servers to send mail, which I politely refused. (no refunds unless it's our fault as stated in tos) He seemed to understand and was nice about it in his responses. Anyone have any thoughts on a situation like this? Should I have refunded him anyways, or was it perfectly within my rights to refuse it? For now, I'm just thinking of the extra cash as "payment" for having me clean up those IPs he previously got blacklisted. Would like to know the community's thoughts on this before moving forward with similar situations.