eNetSouth Cloud VMware in San Jose down

Pinoy

All of my vmware provided by enscloud in san jose is offline. Does anyone here also have the same problem?

Edit: And yes don't bother telling me to contact them because I already did. I just want to know if I am not the only one that has my vps offline.

innya

My vps from san Jose has up since a week ago. VPS from Alabama came back up.

yomero

No, you are not the only one, same here

circus

They're kind of known for ignoring their own customers when something bad happen, sometime I wonder why people still sign up..

jamson

It's been down for quite a while here. Didn't bother emailing them this time because i normally get a 'service disruption' email a few minutes after they reply to me. No luck this time though, heh. I'm out though, two months in a row of hours of downtime is enough for me.

[Deleted User]

Was wondering when they were going to die is this the beginning of the end..

Kairus

This doesn't look great for them, I'm debating staying with them, even though I don't host anything important on it, just a minecraft server that doesn't get a lot of traffic, and that I back up daily. The only thing that makes me want to stay is the fast processors, and great disk i/o

dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 10.0602 s, 107 MB/s

Compared to my ChicagoVPS server:

dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 35.3791 s, 30.3 MB/s

Granted I do run everything in a ramdisk...

rds100

The great disk i/o may be due to the fact that conv=fdatasync does almost nothing under vmware.

Kairus

rds100 said: The great disk i/o may be due to the fact that conv=fdatasync does almost nothing under vmware.

This was actually under OpenVZ.

rds100

Under OpenVZ it should be real

tux

I have just received one email from Brandon. He is alive!

Pinoy

@tux what did he said to you?

tux

@Pinoy He asked 'what exactly is the issue'.

thaidavid

I do not get why all our vps' are down... why is this one is up? isnt this hosted on 8x8 too?

thaidavid

more than 24 hours now... my vps has been down.. and this is a production website... damn it!

rous

My VPS has been down since 10/17, but I was away on travel so I couldn't do anything about it. I am currently unable to access https://vcenter.sjc.enscloud.com/ui and I also can't ping it. Sent Brandon an email, will report back.

Kairus

Did you guys get your VPSes up? I'm not sure if I want to keep the server I have with them with this kind of service...

vedran

Nope

Kairus

vedran said: Nope

Wow, that's ridiculous. I guess I'll cancel, I don't want to be with a company that's this unreliable. Brandon even posted on LEB yesterday, and he hasn't fixed or posted anything else... Performance was amazing on the OVZ servers too, oh well.

thaidavid

It is still down on my end,

rous

Still down here as well, and I haven't heard anything from Brandon since I sent him an email this morning.

Ash_Hawkridge

Not looking good guys, not answering problems around here is a big no-no :P
Have they even sent out a mass email to the clients affected yet?

tortau

As far as I know, no. No communication whatsoever.

I ended up canceling the server on Sunday (or Monday .. can't recall) and logged a Paypal claim today since I haven't heard from them. My VPS was enabled when I canceled but now it's gone so obviously someone's processing the tickets/cancellation requests.

yomero

Was enabled? What kind of VPS you had? I guess wasn't a Vmware, because that ones are down since 2 days ago.

I don't know the status of the OpenVZ ones

Kairus

yomero said: I don't know the status of the OpenVZ ones

Mine has been up, no problems.

thaidavid

officially over 52 hours now.

turboki

My VMs are down too. 4 emails and a support ticket, no reply.

Ash_Hawkridge

@tortau

Really? I excpected more than this from them... No updates here and no updates on WHT either. Not a good manner of approach to customer relations. Settling open, public discussions should be one of there main priorities, after they have let there own clients know that is :P

Dudeist

Yep, also down for me. Don't know how long since I didn't log in for few days, but going by the start of this thread I guess 3 days!

AuroraZ

Sounds like you all need to get your data if and when you can and drop these guys. I can understand some downtime but this is getting ridiculous. They may not know what to tell you but even saying we are working on it is better then nothing. Brandon is usually around here and I have not seen him lately.

To me this doesn't bode well even if they get it fixed. Communication is important in this field and needs to be done quickly and concisely. Even if the message to people is we are aware of the problem and are working to get it fixed as quickly as we can.

kiloserve

My EnetSouth KVM in Birmingham is still chugging along very nicely. No downtimes over here.