Naughty Users list

vijai

Hello there,
This is my first time posting here. I have a nice vps from nodeserv and a small vps from nano vz. I bought my nano vz today and found out all of a sudden that it was suspended coz of some idiot that goes by the name "vijay" in here who apparently is an email spammer. Well they saw my name and were convinced that i was the same guy and suspended my account without even asking me a question. In a country as big as India, the name vijai is so common that it is almost a blind and irrational thing to go to such conclusion. Anyway I answered the ticket and said i am in fact not the same "vijay".

Before i could even post my reply it was un suspended which was nice. Still it would have been much better if there was a naughty user list shared among all the providers signed up here to avoid such hasty decisions. Being hasty is a good way to loose a good amount of users.

{ Edit : The issue was almost immediately fixed. This was mostly posted as an awareness thingy and nothing more. Internet always wins. }

4n0nx

WOW. Just.. wow.

Nekki

Well, that's not great, is it. Disappointing behaviour.

aceance

:-P

Abdussamad

Would they have done the same if the spammer was named John and another user named John signed up?

wych

They take the phrase small world quite literally.

FraudRecord is kind of a naughty users list...

KIL86

Wow that pretty sad to see. A provider should definitely not jump to conclusions like this.

Maounique

1. A spammer rarely uses real name or pays with own account. If you screen out mismatches between name, location and paypal name you already remove 50% of attempts;
2. You cannot really fight spam by screening out customers, some will be more clever, after some point you begin having way too many false positives, just make sure you can mitigate and promptly remove the spammers. If they get suspended withing a few minutes and not given another chance to "retrieve backups" they will not try again.
   We have 0 restrictions regarding blocked or limited ports yet have very little spam incidents, usually due to old customers which are hacked (using WP or kloxo/zpanel) Due to low rate coming from some of those (using php mail function) it may take a while until there are blocklists which show the IPs, otherwise our alerts are raised in the first minutes.

k0nsl

Perhaps. If John's middle name is "Leroy" they might be, uh, checking his credit worth before letting him use the service ^^

You never know.

Anyway, sad to hear about your experience. That's just plain bad.

@Abdussamad said:
Would they have done the same if the spammer was named John and another user named John signed up?

vijai

But it was activated right back in 2 minutes which was good. Still keeping a list of abusers (information more than just a name) would help them.

NeoGen

This is really deplorable and disgusting. Smells of racist attitude.

TinyTunnel_Tom

This is my bad.

100% my fault. I accept this was wrong and unacceptable. However I am not racist or discriminative.

This action was completed incorrectly and has been recified.

It was a simple check which I had done incorrectly and was to keep the network clean.

In future such thing will not occur.

TinyTunnel_Tom

Plus I was not being racist. It was 100% a mis-read

KIL86

I wouldn't go as far as to say it was racially motivated. That's a little absurd. Due to the ticket times you can tell that the provider realized they made a mistake and rectified it quickly.

TinyTunnel_Tom

@KIL86 said:
I wouldn't go as far as to say it was racially motivated. That's a little absurd. Due to the ticket times you can tell that the provider realized they made a mistake and rectified it quickly.

Thank you for understanding

vijai

Ermm. Provider was faster than anyone. I just had to let everyone know so that other vps providers do not mistake me for the same "vijay" strolling around here. It was in no way to defame the providers. They have been nice and re activated it in minutes.

TinyTunnel_Tom

@DalekOfSkaro said:
*me looks at the ticket

... that grammar

Oops facepalm

I am the worst of all at speaking English. I am a britsh northerner (ask linuxthefish :P)

DalekOfSkaro

*me looks at the ticket

... that grammar

TinyTunnel_Tom

@DalekOfSkaro said:
Don't worry, Timmy! We still love you

:P love you too

TinyTunnel_Tom

@TheKiller said:
Hmm; so much love :P

there is more to go around.

DalekOfSkaro

TinyTunnel_Tom said: I am the worst of all at speaking English. I am a britsh northerner (ask linuxthefish :P)

Don't worry, Timmy! We still love you

TheKiller

Hmm; so much love :P

jar

This doesn't answer the real question. If I purchase and the IP is blacklisted, will I get a refund?

(This post is a joke)

TinyTunnel_Tom

@Jar said:
This doesn't answer the real question. If I purchase and the IP is blacklisted, will I get a refund?

(This post is a joke)

LowEndTrolls is in action

(The grammar is a joke)

Nekki

TinyTunnel_Tom said: It was a simple check which I had done incorrectly and was to keep the network clean.

Was the check to see if the user's name was Vijay?

TinyTunnel_Tom

@Nekki said:
Was the check to see if the user's name was Vijay?

Yes and I failed

Nekki

TinyTunnel_Tom said: Yes and I failed

That's still a pretty bad check, you can't suspend/reject orders based on a single name alone.

wych

@TinyTunnel_Tom said:
Was more of a Joke

I must be missing something...

TinyTunnel_Tom

@Nekki said:
That's still a pretty bad check, you can't suspend/reject orders based on a single name alone.

Was more of a Joke

:P Plus we don't allow email spam on our network. He is actually a past custom doing some research. He got refunded. xD

Legit trolling

Jade_G

@TinyTunnel_Tom said:

Was more of a Joke

>
:P Plus we don't allow email spam on our network. He is actually a past custom doing some research. He got refunded. xD
>
Legit trolling

I wouldn't consider this situation a joke, regardless of the price of the VPS it you still deserve top notch service and support, and not trolling from the ISP.

TinyTunnel_Tom

@Jade_G said:
I wouldn't consider this situation a joke, regardless of the price of the VPS it you still deserve top notch service and support, and not trolling from the ISP.

Nor do I. I have rectified the situation with the customer. I offered a full refund (out of my own pocket) he refused it and said it was fine.

He didnt get the top noch service we are known for thats why I offered a refund due to it being my fault.