Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!


IPXCore setup time
New on LowEndTalk? Please Register and read our Community Rules.

All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.

IPXCore setup time

BlazeMuisBlazeMuis Member
edited July 2012 in General

Does anyone know the setup time at IPXCore
Ordered my VPS 2 days ago, but it's still not online...
Already made a ticket but no answers -.-

Anyone knows how long this will take?

«1

Comments

  • And you created a thread on LET instead of using their ticket system or live chat because ...?

    Also if i was a provider, i'd reject you for fraud.

  • PacketVMPacketVM Member, Host Rep

    @joodle said: Does anyone know the setup time at IPXCore

    Ordered my VPS 2 days ago, but it's still not online...
    Already made a ticket but no answers -.-

    Anyone knows how long this will take?

    IPXCore have answered all of my tickets very quickly, and my VPS was set up instantly after payment. I doubt you submitted a ticket if they haven't answered. @Damian has been very helpful to me and has never let a ticket go unanswered.

  • FreekFreek Member

    Also if i was a provider, i'd reject you for fraud

    Why is that?

  • @gsrdgrdghd said: Also if i was a provider, i'd reject you for fraud.

    Oh really? then i would sue you for taking my money

  • @dominicl said: IPXCore have answered all of my tickets very quickly, and my VPS was set up instantly after payment. I doubt you submitted a ticket if they haven't answered. @Damian has been very helpful to me and has never let a ticket go unanswered.

    I already made a ticket, and live chat keeps staying @ "Away"

  • gsrdgrdghdgsrdgrdghd Member
    edited July 2012

    @Freek said: Why is that?

    http://www.lowendtalk.com/discussion/842/vps-provider-rips-our-third-one-in-a-row/p1
    http://www.lowendtalk.com/discussion/864/sorry-for-ripping-sites/p1
    http://www.lowendtalk.com/discussion/2009/im-xprotocept/p1

    @joodle said: Oh really? then i would sue you for taking my money

    Meh go ahead. A 17 years old dutch kid suing someone for 1.50$? Sounds realistic! But of course i ment also refunding the money.

  • Ash_HawkridgeAsh_Hawkridge Member
    edited July 2012

    @joodle said: Oh really? then i would sue you for taking my money

    LMFAO. Then i will sue you for ripping our designs. Kids in glass houses..

    @gsrdgrdghd got there before me :)

  • @gsrdgrdghd said: A 16 years

    im 17 lolz

  • flyfly Member

    iirc they had some downtime yesterday... open a ticket.

  • just got a response on my ticket

  • @joodle said: im 17 lolz

    Like theres a difference. Anyway i already fixed my comment before you replied to it.

    @joodle said: just got a response on my ticket

    What was the response time?

  • @gsrdgrdghd said: What was the response time?

    3 Hours

  • dearroydearroy Member, Host Rep

    @joodle said: 3 Hours

    It's quite acceptable for your price.

  • LESLES Member

    I'm sure IPXCore is just busy with real and important customers :)

    Thanked by 1yomero
  • jcalebjcaleb Member

    Also possible he is swamped with orders and tickets due to being posted in LEB

  • PacketVMPacketVM Member, Host Rep
    edited July 2012

    @joodle said: I already made a ticket, and live chat keeps staying @ "Away"

    I got a reply to mine today as well. Live chat is online when @Damian or Adam is online. There are a few other staff members though that answer tickets :)

    Edit: just saw you got a reply. no point in posting on LET. that's an acceptable response time in my opinion.

  • AmfyAmfy Member

    @joodle said: 3 Hours

    Everything under 24 hours are more than acceptable, with this price even > 48 hours must be acceptable!

    Thanked by 1PacketVM
  • eastoncheastonch Member
    edited July 2012

    Hang on.. Hang on.. @Joodle is that xprotocept guy? Jesus, I've just read some of the forum posts linked near the top of the thread, I'm almost appauled there are people like this running around on LEB/LET.

    Sort of gives me bad vibes about @joodle.

    Damian has had alot of stress, no excuse however, and you'll get your ticket answered, his LiveChat is generally covered 24/7.

  • PacketVMPacketVM Member, Host Rep

    As @eastonch said..
    @Damian has had lots of stress recently due to servers and stuff and has had some issues with the DC which are now resolved. I can't help but feel sorry for Damian as he really doesn't deserve this as he's a nice, cool guy. I'm sure it will all go well for him now, but please just wait for a response to the ticket and don't come crying on LET when you don't get a response for 3 hours.

    I would accept 24 hours for non-urgent issues. There is no point in trying to put IPXCore to shame by posting on here as it doesn't help anything. Keep everything to tickets..they will get responded to!

  • If I was damian i'd reject this guys order, refund him.

    But that's me. I'm wary of these types of people whom may start using the service for "funny" behaviour.

  • PacketVMPacketVM Member, Host Rep

    @eastonch said: If I was damian i'd reject this guys order, refund him.

    I probably would do the same..I certainly wouldn't come crying on LET if my ticket didn't get answered in a few hours.

  • FreekFreek Member

    Woa that escalated quickly...

    @gsrdgrdghd Ah, well that explains. A shame that the Dutch' reputation gets smudged again.

  • DamianDamian Member

    2 hours 54 minutes is what I've got here on my end. Which is within the timeframe stated in the AUP/TOS:

    IPXcore strives to maintain 24/7 support under the following response goals, when submitted via support ticket system:
    
    These times are Mountain Standard Time zone, which is -7 UTC:
    WEEKDAYS (Mon, Tue, Wed, Thu, Fri):
    4 AM(0400) to 9 PM(2100): 20 minutes or less
    9 PM(2100) to 4 AM(0400): 4 hours or less
    
    WEEKENDS (Sat, Sun):
    Any time of day: 4 hours or less
    
    Please note that these are support ticket response goals, not issue resolution goals. IPXcore does not offer compensation for support tickets that fall outside of the response goals. Depending on factors outside of our control, issue resolution may take longer than anticipated. IPXcore does not offer compensation for such delays.

    Additionally, your VPS was up and running, but WHMCS didn't send the 'New Server Information' email for whatever reason.

  • rds100rds100 Member

    I'd prefer to not have this guy (@joodle) for customer too.

    Thanked by 2TheHackBox yomero
  • @dominicl said: ly wouldn't come crying on LET if my ticket didn't get answered in a few hours.

    +1

    Thanked by 1PacketVM
  • HalfEatenPieHalfEatenPie Veteran
    edited July 2012

    @Zen said: God damn get to the point, if the set up wasn't delayed the chain of reactions would not have begun leading to the posting of this thread, stop making excuses. This kid can be the biggest jack ass ever but he's a customer either way.

  • @HalfEatenPie Ohlol.

    @Zen true that, but his track record doesnt hold much for him does it? He is a customer, but smart customers go to the seller directly, rather than ranting on a forum he's active on.

    For instance, if I bought a DVD from ebay, and hadnt received it within 72 hours as promised, I would contact him, not ebay, or a ebay fan site.

    This is just a way for him to get some publicity.

    Thanked by 2HalfEatenPie yomero
  • @Zen said: You guys are like a IPXCore-nazi squad.

    How is this being national socialism?

  • flyfly Member

    @eastonch said: For instance, if I bought a DVD from ebay, and hadnt received it within 72 hours as promised, I would contact him, not ebay, or a ebay fan site.

    what happens if the guy doesn't respond?

  • @fly said: what happens if the guy doesn't respond?

    Then you take out your pitchforks and torches and riot in front of their house.

    Tell them, "Damn Lochness Monster! We want our tree fiddy back!"

Sign In or Register to comment.