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Vultr Network Issues (Australia)

Rhys_quadexRhys_quadex Member
in General

So for the past 7 days or so both of my vultr instances have been having a less than 'merry' time network wise.

About 2-3 times a day there have been 30 minutes to 2hr periods where both instances of mine would just cry and run to the nearest corner, (Huge pings, Lotta Packet loss, and Altogether unreachable).

Support tickets have been of little use, with a simple response 'we'll forward this to our network department' with no other responses 3 days after, at the point of which i'm now seeking compensation, but again the ticket is in a lacking of replies.

So, am i just an unlucky Aussie bastard, or is this happening to anyone else that is using vultr?

@DaveA

«1

Comments

  • 0xdragon0xdragon Member

    Yes, mine have been exactly the same too. It's insane with the bad support :(

    Thanked by 1ATHK
  • tr1ckytr1cky Member

    No multihoming I guess ;)

    Thanked by 8TheCTS Amitz Rob92 trexos Maniac Pwner guitarfire netomx
  • sepeisepei Member

    Or a RAID problem

    Thanked by 5TheCTS trexos Maniac Rob92 netomx
  • trewqtrewq Administrator, Patron Provider

    @tr1cky said:
    No multihoming I guess ;)

    I'm having the same issue. I'm with the ISP they are with, it must be Vultr internal networks.

    Thanked by 10xdragon
  • tr1ckytr1cky Member

    @trewq said:

    Their line is probably just saturated and they don't have a second backup-line.

  • ivanhivanh Member

    Yep, having issues with their Sydney instances. Running a couple of CSGO servers and it isn't pleasant at all, was just about to submit a ticket but I see theirs no point.

  • J1021J1021 Member

    I assume there is a reason for outage but it's classified information?

    Thanked by 14TheKiller 4n0nx PremiumN hostnoob Darwin alexvolk Rob92 mpkossen Maniac Pwner Amitz chinmoy Wintereise netomx
  • 4n0nx4n0nx Member

    @kcaj said:
    I assume there is a reason for outage but it's classified information?

    hahahahahahaha

  • hostnoobhostnoob Member

    My friend from Aus just said he's downloading a torrent at 60mbps. He must be using all of Australia's bandwidth up, sorry guys.

    Thanked by 1netomx
  • J1021J1021 Member

    @hostnoob said:
    My friend from Aus just said he's downloading a torrent at 60mbps. He must be using all of Australia's bandwidth up, sorry guys.

    Impossible, they're 10Gb/s multihomed in every location.

    *Disclaimer: As advertised on their website.

    Thanked by 2Maniac Lee
  • alexvolkalexvolk Member

    @kcaj said:
    *Disclaimer: As advertised on their website.

    why are you disclosing classified information ?

  • trvztrvz Member

    How could this happen? They're using Intel processors!

    Thanked by 5Maniac Amitz Rob92 deployvm netomx
  • ManiacManiac Member

    ayy lmao

  • PwnerPwner Member

    @kcaj said:
    *Disclaimer: As advertised on their website.

    Take a screenshot, it will probably last longer.

  • AmitzAmitz Member
    edited December 2014

    / me sitting in the corner, laughing silently... Multihomed... Yeah.

  • rds100rds100 Member

    To be fair multihomed doesn't mean much. One could be multihomed (dual homed) to Cogent and He for instance, or single homed to some quality upstream. Which one would you choose?

  • trewqtrewq Administrator, Patron Provider

    @rds100 said:
    To be fair multihomed doesn't mean much. One could be multihomed (dual homed) to Cogent and He for instance, or single homed to some quality upstream. Which one would you choose?

    They are singles homed to internode as far as I'm aware. It's more than adequate for an Australian server.

    Thanked by 1rds100
  • J1021J1021 Member

    rds100 said: To be fair multihomed doesn't mean much. One could be multihomed (dual homed) to Cogent and He for instance, or single homed to some quality upstream. Which one would you choose?

    Nobody can make the choice for themselves if it isn't advertised accordingly on the providers website.

    Thanked by 1Amitz
  • 0xdragon0xdragon Member

    @trewq said:

    Screw that, firenet all the way ;)
    CloudCommando will come to Sydney and I will not rest until it is done.

    PS: I'm on Internode.

  • trewqtrewq Administrator, Patron Provider

    @0xdragon said:

    Vocus and Internode, that's a nice combo.

  • trewqtrewq Administrator, Patron Provider

    Out again.

  • deployvmdeployvm Member, Host Rep

    @trewq said:

    It seems that Vultr no longer peers with Internode on their Sydney location. Only through Equinix and Vocus at the moment.

    From Vultr SYD to Internode:

    traceroute to 121.45.23x.xxx (121.45.23x.xxx), 30 hops max, 60 byte packets
 1  10.247.2.1 (10.247.2.1)  0.664 ms  0.864 ms *
 2  27.111.243.213 (27.111.243.213)  41.306 ms  41.314 ms  41.489 ms
 3  xe-0-0-0.gw101.sy3.ap.equinix.com (27.111.240.136)  62.802 ms  62.805 ms  62.793 ms
 4  xe-0-1-1.gw101.sy1.ap.equinix.com (27.111.240.144)  41.441 ms  41.712 ms  41.712 ms
 5  as4739.syd.equinix.com (202.167.228.20)  41.702 ms  41.704 ms  41.704 ms
 6  ae3.cr1.mel8.on.ii.net (150.101.33.27)  92.073 ms  90.843 ms  90.808 ms

    From Internode Perth to Vultr:

      3    16 ms    15 ms    14 ms  xe-0-0-1.cr1.per1.on.ii.net [150.101.33.94]
  4    14 ms    16 ms    15 ms  vocus.ix.waia.asn.au [198.32.212.55]
  5    65 ms    65 ms    66 ms  ge-0-0-0-18.cor01.per02.wa.VOCUS.net.au [114.31.
206.82]
  6    66 ms    67 ms    68 ms  ten-0-2-0-7.cor03.syd03.nsw.VOCUS.net.au [114.31
.206.126]
  7    65 ms    66 ms    70 ms  ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.7
2.73]
  8    65 ms    68 ms    65 ms  as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.4
5.73.194]
  9    65 ms    66 ms    65 ms  xe-1-0-0.gw102.sy3.ap.equinix.com [27.111.240.13
9]
 10   138 ms   138 ms   142 ms  27.111.243.214
 11   134 ms   132 ms   130 ms  108.61.212.117.vultr.com [108.61.212.117]
  • Admiral_AwesomeAdmiral_Awesome Member
    edited December 2014

    trvz said: How could this happen? They're using Intel processors!

    Perhaps AMD slipped one in?

    rds100 said: To be fair multihomed doesn't mean much. One could be multihomed (dual homed) to Cogent and He for instance, or single homed to some quality upstream. Which one would you choose?

    Good point, however i think the hostility, in large part, stems from the assholish behaviour the owner displayed here and obviously providing false information on their website and being opaque/vague about it when pressed for an answer. But i guess the name of the hoster fits the owner.

    On a related note is there a website which offers upstream provider tests and provides some sort of ranking between them? As far as i know it largely depends on where you use which upstream provider so there can be no clear cut ranking? Or in other words, how do you know if an upstream provider is a quality upstream provider(in the region where you intend to use it)?

  • MaouniqueMaounique Host Rep, Veteran

    Admiral_Awesome said: Good point, however i think the hostility, in large part, stems from the assholish behaviour the owner displayed here and obviously providing false information on their website and being opaque/vague about it when pressed for an answer.

    Yeah, otherwise there would have been nobody nitpicking, except and odd customer now and then, but now we have dedicated people looking for flaws...

    Thanked by 1Lee
  • Rhys_quadexRhys_quadex Member

    There was a news post about downtime in sydney and then a later post an hour later saying issues where resolved, which obviously had nothing to do with the network seen as the only reason i checked the news was because my instances where lacking in the connectivity department well after issues where 'Resolved'.

  • trewqtrewq Administrator, Patron Provider

    I am constantly seeing blips ranging from 5 to 15 minutes. Is anyone else seeing this or should I get a new uptime monitor?

  • J1021J1021 Member

    @trewq said:
    I am constantly seeing blips ranging from 5 to 15 minutes. Is anyone else seeing this or should I get a new uptime monitor?

    What monitor are you currently using?

  • 0xdragon0xdragon Member

    @trewq said:
    I am constantly seeing blips ranging from 5 to 15 minutes. Is anyone else seeing this or should I get a new uptime monitor?

    I'll put a Observium monitor on one.

  • J1021J1021 Member

    @0xdragon said:
    I'll put a Observium monitor on one.

    Observium isn't a reliable means of monitoring uptime. Does it check from 2 locations?

  • 0xdragon0xdragon Member

    @kcaj said:
    Observium isn't a reliable means of monitoring uptime. Does it check from 2 locations?

    I'll put my beta website monitoring on it then, it checks from 5 locations :)

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