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IPXcore seems to be busy..?
Brightbull
Member
in Providers
I haven't posted here in ages, not really my thing to post threads but...
Has anyone heard anything from IPXcore? Haven't had a reply to my ticket for 24 hours now, which is veeery unlike them, usually got a response within minutes the 2 years I've had an inactive webserver there. I don't have any buddies with hosting over there anymore so that's why I'm asking.
Comments
Isn't it a public holiday?
What? Why? When? :P
Erm, not in the US, I worked today
What kind of ticket was it? Sometimes there are tickets that people just don't want to answer, because there is no polite way to answer it ;-)
I'm not sure if they answer sale tickets just as fast as technical tickets.
Got an answer that my ticket was escalated, oh well
has something happened to the team / drastic change in the past year Ive had an inactive server I nevee had to contact support for?
Was something DNS related.
Now Im starting to get annoyed. What happened to IPXcore? I remember them as good and fast but its been almost 24 hours since they apperently "escalated" my tech ticket. Ive been polite to them so theres no reason. Whatsup with the "strive for 20minute/4 hour response time"
I only have a simple request for my name servers /dns...
It was a 4 day weeken in Aus I think
Even if it is a public holiday, most hosts wont take time off then. Usually urgent tickets only, and they will have a notification about reduced ticket response time etc somewhere
Thats it, Im cancelling all my stuff with IPXcore. They dont seem to care for their customers any more. One tech ticket has been "open" for 2 days now, and the other one that was escalated has been unanswered for 24 hours now...
Requested EPP code so I can transfer away my domain, which I unfortunately registered with them. 48 hours now and not a single response.
They're Australian?
@ipxcore
@Damian
It was on Monday, it's now Thursday the 9th.
Last Active May 18
Yeah, I noticed that Damian hasn't been active a long time here. Has something happened to IPXcore that I'm not aware off? Is Damian out or something? New owners?
@BlackoutIsHere
Probably he isn't active in this community, in the other community he has been last active on the 3rd of October.
Still doesn't justify the fact that I get about one reply every 24 hours.
Is your vps down or have a serious issue that makes it unusable?
I had a domain i needed to use urgently but strict policies for norwegian domains require zero nameserver errors.
So your mad because it's taken a little to fix a problem that isn't even their fault with a product that is just an extra they provide for convenience?
Welcome to LowEndTalk !
I have webhosting with them, cpanel, not a vps. I expect that when they give me nameservers that i can use these.
And no, it doesnt bother me that it takes a while to fix - I can understand that, what bothers me is that its been days and I still dont know what theyre doing. The only eesplnses Ive been getting are "we'll look into it" and "we have escalated your ticket"...