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Goodhosting.co - Invoice paid, 72 hours passed and no services deliveried
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Goodhosting.co - Invoice paid, 72 hours passed and no services deliveried

sonicsonic Member
edited September 2014 in Help

I aksed for custom offer here
http://lowendtalk.com/discussion/34677/looking-for-windows-vps-7-month#latest

then i decided to try goodhosting.co service. At first i ordered 2 VPS and get deliveried arround 48 hours.

After that, I ordered 2 more VPS and paid via Bitpay
http://i.imgur.com/LYRnklW.png
http://i.imgur.com/pWYvZ9I.png

But I havent received VPS until now.

I contacted via Livechat but no respond, submited 1 ticket and no respond.
He said me SPAM and ask me wait 72 hours.

@goodhosting said:
"Our deployment window is 72 hours, as stated in our offers, and our website.

Please stop spamming our LiveChat and LowEndTalk because you can't read."

Yes, 72 hours passed, no VPS!

Please let me know what to do now?

Shared: Smallweb | VPS: NexusBytes, HostHatch, VirMach, InceptionHosting
Gapps legacy 100/200 users cheap 4 sale. PM

«1

Comments

  • Let me guess, 73 hours have passed? :)

    I would think it has something to do with the fact you paid with Bitcoin.

    This signature wasted 121 bytes of your data allocation.

    https://nixstats.com/report/56b53d6465689e44598b4567

  • I am sure they'll have your services up and running, its not like a lot of hours have passed more than the 72 hours.

  • Unfortunately, their BitPay is somehow bugged. After payment, it would show up as unpaid. Have you saved the payment invoice? If not, contact bitpay to get it and contact goodhosting.co with the invoice ID and they would fix it.

  • VPSRAIDSolutionsVPSRAIDSolutions Member without signature

    He usually doesn't delay deployments try springing up a ticket for that and you should be getting a reply .

  • It's weekend guys, let him has his vacation!

    I'm here to collect your heart

  • sonicsonic Member
    edited September 2014

    @0xdragon said:

    Let me guess, 73 hours have passed? :)

    I would think it has something to do with the fact you paid with Bitcoin.

    I have many service with other providers and always pay via Bitpay and never face any problem.

    Shared: Smallweb | VPS: NexusBytes, HostHatch, VirMach, InceptionHosting
    Gapps legacy 100/200 users cheap 4 sale. PM

  • @VPSRAIDSolutions said:
    He usually doesn't delay deployments try springing up a ticket for that and you should be getting a reply .

    I dont know main reason why they delay. Ticket submited but no respond.

    If they want Paypal, i can send paypal, no problem.

    Shared: Smallweb | VPS: NexusBytes, HostHatch, VirMach, InceptionHosting
    Gapps legacy 100/200 users cheap 4 sale. PM

  • @sonic said:

    I have six servers with them. I bought them with bitcoin and I didn't have confirmation of payment for all of the orders paid with bitcoin. They solved it in a few days after I submitted the invoice ID.

  • Hello,

    We use BitPay for our BitCoin payments, and unless you specifically send us the Invoice or Transaction IDs from BitPay, some transactions do not notify our servers of completion. This has to do with a multitude of factors (WHMCS being bad, CloudFlare not helping, BitPays servers don't retry upon failed API request...)

    Either way, open a ticket instead of bitching here.

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • AlexanderMAlexanderM Top Provider
    edited September 2014

    @GoodHosting said:
    Hello,

    We use BitPay for our BitCoin payments, and unless you specifically send us the Invoice or Transaction IDs from BitPay, some transactions do not notify our servers of completion. This has to do with a multitude of factors (WHMCS being bad, CloudFlare not helping, BitPays servers don't retry upon failed API request...)

    Either way, open a ticket instead of bitching here.


    @sonic said:
    I contacted via Livechat but no respond, submited 1 ticket and no respond.
    He said me SPAM and ask me wait 72 hours.

    HostUS | OpenVZ & KVM VPS in 10 worldwide locations with our own Breeze Panel!
    AS7489 | View our network | LIR Services - IPv4, IPv6, ASN | Latest Special Offers!

  • GreenHostBoxGreenHostBox Member
    edited September 2014

    Someone must have woke up on the wrong side of the bed.

    GreenHostBox - Affordable VPS Hosting
    - Unmetered Inbound Traffic | 100% Network Uptime SLA | 0% Packet Loss Guarantee | 20Gbps DDoS Protection

  • If this is who I think it is, then he didn't in fact open one ticket; it was one ticket only after our staff merged the 10 SPAM tickets it had come from. It's worth noting that for every LiveChat we receive, an internal Support Ticket is created; which adds another ten or twenty to that figure if we got to the point of calling it spam.

    Also @sonic , you're the same person that tried to make a LowEndTalk thread about this when the order was only 2 hours past, and the BitCoin transaction hadn't even been confirmed yet. I've just looked at our tickets, and I don't see any Service Provision tickets leftover.

    Can you confirm that your order shows PAID and ACTIVE under "Services" ?

    Thanked by 1FrankZ

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • @GreenHostBox said:
    Someone must have woke up on the wrong side of the bed.

    I did, but I feel much better after a cup of tea and a Dayquil.

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • FrankZFrankZ Member
    edited September 2014

    It's worth noting that for every LiveChat we receive, an internal Support Ticket is created.

    This is helpful information. It should help to avoid unintentional spamming of your ticket system.

  • drserverdrserver Member, Host Rep

    GoodHosting said: I feel much better after a cup of tea and a Dayquil

    I recommend Jack Daniels. It kills bacteria... good for health in any condition and age... strongly recommended in flu occasions... just add little lime so you can say that you are getting vitamins.

    Unmetered servers starting from $12.00 USD p/m. Xeon® E-2134 for $50.00 p/m ||| Xeon® Silver 4110 for $80.00 p/m
    Live server stock ||| Feel free to contact me for custom deal.

  • gestiondbigestiondbi Member, Provider

    @drserver said:
    I recommend Jack Daniels. It kills bacteria... good for health in any condition and age... strongly recommended in flu occasions... just add little lime so you can say that you are getting vitamins.

    On my side, I prefer to kill the flu with Rhum! You feel like a pirate, when you start your day with rhum instead of coffee! ;)

    Thanked by 2drserver AndreiGhesi

    Gestion DBI Inc. | Leader in IT Consulting and Telecommunications
    A hosting need? Web Hosting | Montreal KVM VPS

  • @davidgestiondbi said:
    On my side, I prefer to kill the flu with Rhum! You feel like a pirate, when you start your day with rhum instead of coffee! ;)

    I don't think there's an h in rum, unless the piracy added it (yohoho).

    @drserver said:
    I recommend Jack Daniels. It kills bacteria... good for health in any condition and age... strongly recommended in flu occasions... just add little lime so you can say that you are getting vitamins.

    Sadly there's no JD available.

    Thanked by 2gestiondbi drserver

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • Everyone knows when you are sick, your choice in alcoholic beverages should be either Irish coffee (whiskey coffee, bourbon maybe) or Hot Toddy

    Contractually bound by a verbal non-disclosure agreement

  • GoodHosting said: I don't think there's an h in rum, unless the piracy added it (yohoho).

    There is in the other official Canadian language ;)

  • @texteditor said:
    Everyone knows when you are sick, your choice in alcoholic beverages should be either Irish coffee (whiskey coffee, bourbon maybe) or Hot Toddy

    Do I even want to know what "Hot Toddy" is ?

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • lazytlazyt Member
    edited September 2014

    hot toddy, also hot totty and hot tottie as well as hot whiskey in Ireland, is typically a mixed drink made of liquor and water with sugar and spices and served hot per wikipedia

    Great Granny made her's with honey, shine, nutmeg and cinnamon at 96 she claimed it was what kept her healthy.

    Have I mentioned how much I hate auto correct recently?

  • @GoodHosting said:
    If this is who I think it is, then he didn't in fact open one ticket; it was one ticket only after our staff merged the 10 SPAM tickets it had come from. It's worth noting that for every LiveChat we receive, an internal Support Ticket is created; which adds another ten or twenty to that figure if we got to the point of calling it spam.

    Also sonic , you're the same person that tried to make a LowEndTalk thread about this when the order was only 2 hours past, and the BitCoin transaction hadn't even been confirmed yet. I've just looked at our tickets, and I don't see any Service Provision tickets leftover.

    Can you confirm that your order shows PAID and ACTIVE under "Services" ?

    Hello,

    Livechat show that you're online so i try to contact you, but no reply from Livechat.
    I dont know it creates Internal ticket and make you feel spam.

    I've just got ticket replied and give as much as detail so hope you solve my ticket soon.

    Shared: Smallweb | VPS: NexusBytes, HostHatch, VirMach, InceptionHosting
    Gapps legacy 100/200 users cheap 4 sale. PM

  • @GoodHosting : hello, when will you reply to my ticket XYQ-0316-LIU

    Shared: Smallweb | VPS: NexusBytes, HostHatch, VirMach, InceptionHosting
    Gapps legacy 100/200 users cheap 4 sale. PM

  • @drserver said:
    just add little lime so you can say that you are getting vitamins.

    I am using this as an excuse next time!

    Taking a hiatus.

  • GoodHosting : hello, when will you reply to my ticket XYQ-0316-LIU

    This not resolved yet?

    Get Storage VPS (40% Off Discount: 40PERCENT) | BuyShared & Reseller (Free Dedicated IP) (aff links)

  • sonicsonic Member
    edited September 2014

    @Noerman said:
    This not resolved yet?

    Not yet, no reply from my last reply (27/09/2014 19:50)
    Still waiting to see how they work :))

    @GoodHosting lost my next 50 VPS orders :))

    Shared: Smallweb | VPS: NexusBytes, HostHatch, VirMach, InceptionHosting
    Gapps legacy 100/200 users cheap 4 sale. PM

  • @drserver said:
    I recommend Jack Daniels. It kills bacteria... good for health in any condition and age... strongly recommended in flu occasions... just add little lime so you can say that you are getting vitamins.

    Hahahahaah I'm sorry I'm just rolling around laughing, you've made my evening.

    Thanked by 1drserver

    Cheers,
    Alex

  • same as mine,vm status still unknown from 03/09/2014 until now, was pm @GoodHosting 3 times without response

  • @robohost said:
    same as mine,vm status still unknown from 03/09/2014 until now, was pm GoodHosting 3 times without response

    Sorry to hear that, i dont know why he is still online LET daily but doesnt solve this.

    Shared: Smallweb | VPS: NexusBytes, HostHatch, VirMach, InceptionHosting
    Gapps legacy 100/200 users cheap 4 sale. PM

  • @sonic said:

    Sure he hasnt responded; but I do not see you giving him a reference or link to confirm it on BitPay as requested.

    Taking a hiatus.

  • @wych said:
    Sure he hasnt responded; but I do not see you giving him a reference or link to confirm it on BitPay as requested.

    I captured screen and reply with 5 images.

    I captured my coinbase wallet screen.

    Shared: Smallweb | VPS: NexusBytes, HostHatch, VirMach, InceptionHosting
    Gapps legacy 100/200 users cheap 4 sale. PM

  • @sonic said:
    !

    Last time I used BitPay you could just confirm the invoice ID? Y'know screencaps can be faked.

    Thanked by 1netomx

    Taking a hiatus.

  • drserverdrserver Member, Host Rep

    wych said: I am using this as an excuse next time!

    This is very good for your health, There are plenty of examples of how useful is Vitamin C. No matter what you do except cooking. So dear children when you are taking your favorite spirit, don't forget to add little bit of lime juice, it is good for your health.

    Unmetered servers starting from $12.00 USD p/m. Xeon® E-2134 for $50.00 p/m ||| Xeon® Silver 4110 for $80.00 p/m
    Live server stock ||| Feel free to contact me for custom deal.

  • @drserver there used to be a special brand of vodka here, with Vitamin C in it. It was called "vodka doctors" ;-)

    -

  • drserverdrserver Member, Host Rep

    @rds100 said: there used to be a special brand of vodka here, with Vitamin C in it. It was called "vodka doctors" ;-)

    Logical choice for every health aware person... what else to say...

    Thanked by 1netomx

    Unmetered servers starting from $12.00 USD p/m. Xeon® E-2134 for $50.00 p/m ||| Xeon® Silver 4110 for $80.00 p/m
    Live server stock ||| Feel free to contact me for custom deal.

  • @wych said:
    Last time I used BitPay you could just confirm the invoice ID? Y'know screencaps can be faked.

    Hello,
    Please let me know where to get bitpay confirm link? I havent received any emails from Bitpay.

    Is it look like this

    https://coinbase.com/network/transactions/59c4a2b3c5fe784fd5c9bfdd4769c792647e61fd2cffdec65b3e8c36d8f2e816?address=19oTPHmwofT3NHSJfhDueFh6Qk3ebARd5J
    https://coinbase.com/network/transactions/a4c388431d86a102b84f842f89a30433ad190014763f84745250e034662f05f5?address=1FuCito1WVjmuuebd2v6u5UgG2CLKcTmQu

    Shared: Smallweb | VPS: NexusBytes, HostHatch, VirMach, InceptionHosting
    Gapps legacy 100/200 users cheap 4 sale. PM

  • perennateperennate Member, Provider

    wych said: Last time I used BitPay you could just confirm the invoice ID? Y'know screencaps can be faked.

    Anything on BitPay's side should be GoodHosting.co's responsibility. If they aren't able to automatically handle Bitcoin payments, or at least in special cases take care of manually verifying the payment, then they shouldn't accept Bitcoin payments.

    Anyway, they could easily go to https://blockchain.info/address/1NC4P7yztUHJA41vkTTjh78nrm4FmbgRun and verify it (and they can check the block chain on their own Bitcoin node if they don't believe that website either.. lol).

    Thanked by 1sonic
  • @perennate said:
    Anyway, they could easily go to https://blockchain.info/address/1NC4P7yztUHJA41vkTTjh78nrm4FmbgRun and verify it (and they can check the block chain on their own Bitcoin node if they don't believe that website either.. lol).

    Many thanks for your kind words. Still no respond from @GoodHosting.

    Shared: Smallweb | VPS: NexusBytes, HostHatch, VirMach, InceptionHosting
    Gapps legacy 100/200 users cheap 4 sale. PM

  • GoodHostingGoodHosting Member
    edited October 2014

    @sonic said:
    Many thanks for your kind words. Still no respond from GoodHosting.

    [Redacted]

    When our site comes back online, I can deal with this issue.

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • sonicsonic Member
    edited October 2014

    @GoodHosting said:
    It's hard to deal with your Support Ticket when ChrisK 's servers are so unstable.

    Could you pleaseee let me know which you want me to do to get vps deliveried? I have never got into trouble like this before.

    I buy a lots vps with 5 providers at LET and often pay invoice via Bitpay but never seen issue like that.

    Shared: Smallweb | VPS: NexusBytes, HostHatch, VirMach, InceptionHosting
    Gapps legacy 100/200 users cheap 4 sale. PM

  • @GoodHosting said:
    When our site comes back online, I can deal with this issue.

    What about mine?

  • AlexanderMAlexanderM Top Provider
    edited October 2014

    @GoodHosting said:
    @GoodHosting said: It's hard to deal with your Support Ticket when ChrisK 's servers are so unstable.


    Are you Jon? :P

    /joke

    HostUS | OpenVZ & KVM VPS in 10 worldwide locations with our own Breeze Panel!
    AS7489 | View our network | LIR Services - IPv4, IPv6, ASN | Latest Special Offers!

  • @GoodHosting said:
    When our site comes back online, I can deal with this issue.

    Your site is back online now, solve ticket please

    Shared: Smallweb | VPS: NexusBytes, HostHatch, VirMach, InceptionHosting
    Gapps legacy 100/200 users cheap 4 sale. PM

  • @sonic said:
    Your site is back online now, solve ticket please

    You'll have to wait for him to get done taking his holiday celebrating the change of seasons. He should be back within 1-2 weeks.

    /sarcasm

    or is it?

    Thanked by 3k0nsl netomx switsys

    This is going to be interesting.

  • @GoodHosting I received Invoices of $42.49
    I have previously paid for all and haven't received 5 VPS from you, I tried your skype but no response even when you are online, please fix this issue

  • @GoodHosting I got an invoice from you, I paid it and my services continue to work please help!

  • @GoodHosting I got an invoice from you and have not paid it yet. But that is not the issue, I just don't know why I'm posting here. Please help!

    Thanked by 1ATHK

    I'm here to collect your heart

  • drserverdrserver Member, Host Rep

    @GoodHosting why is everyone getting your invoices ? how can i get one ? do i have to pay, please help

    Unmetered servers starting from $12.00 USD p/m. Xeon® E-2134 for $50.00 p/m ||| Xeon® Silver 4110 for $80.00 p/m
    Live server stock ||| Feel free to contact me for custom deal.

  • @GoodHosting all the dates of my active plans have been reset even of the ones I ordered 2 days ago, it all shows that next invoice to pay is 15/10

  • @GoodHosting I'm having troubles in bed. Please help!

    Cheap VPS - VPSDime

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