Increhost says sorry for accidentally deleting the VPS
I had nothing to say but only good words on Increhost. Nice servers, nice support.
Had 2 services with them and decided to cancel one of them as I don't use it anymore.
This morning got an email from Increhost that simply says that they are sorry for deleting both my VPS.
The other VPS was for a client of mine and worked a full night for configuration and move the data. In the same time, the client worked on his side and added information to his website in the last month as well.
Now, everything is lost. I did no off server backup of the website as this website was scheduled to setup a off server rsync today, on Sunday. I just postponed the work for today as yesterday was too late ..
Now IT IS late.
I Had only local backups only as I was prepared for my or my client mistakes...
I am deeply sad that a company I was trusting did this.
Below is the message from them:
_"Dear customer, we are deeply sorry in inform you that while processing the cancelation of one of your servers
there as a mistake on our side which ended with the cancelation of both of your VPS.
This is indeed our mistake, and we have re deployed the server so you can enter and restor data from a backup.
Unfortunately, this services are not being under a backup schedule, so the data of your server is unrecoverable for us.
we have forward your case to our management whom is on duty on Monday, in case you want a refund for this service.
Again, w are deeply sorry for this very uncommon and unfortunate mistake.