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Why when I buy kimsufi ,It shows "Failed payment"?
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Why when I buy kimsufi ,It shows "Failed payment"?

Failed payment

The transaction failed and the payment has not been validated.
Please try again later

You can now start the payment again by refreshing the order page, You may attempt the payment once again, though it is recommended you use another payment method.

What's wrong?

Comments

  • the payment clearly failed to go through

  • Check you card info, are you sure everything is correct? and main thing DO YOU HAVE MONEY IN YOUR CARD?

  • @serverboss said:
    Check you card info, are you sure everything is correct? and main thing DO YOU HAVE MONEY IN YOUR CARD?

    I use paypal ,and I am sure it has enough money.
    Does one account only can have three server?

  • You should check forums as that's the only support point you've got, they don't offer email or phone support.

  • I thought you could only buy Kimsufi's with a CC?

  • lipanbarakulipanbaraku Member
    edited September 2014

    @Sakura said:
    I use paypal

    You need paypal balance in Euro if buy from Fr or ie website. Figured out after my 5 payment attempt :)

    Thanked by 2ytalk gestiondbi
  • Welcome to LowEndHelpDesk

  • @Nekki said:
    I thought you could only buy Kimsufi's with a CC?

    I am using Paypal so far.

    Thanked by 1netomx
  • @lipanbaraku said:
    You need paypal balance in Euro if buy from Fr or ie website. Figured out after my 5 payment attempt :)

    Ain't it auto convert? I don't see any issue with mine.

  • lipanbarakulipanbaraku Member
    edited September 2014

    @johnlth93 said:
    Ain't it auto convert? I don't see any issue with mine.

    its not auto for me, both USD and MYR (paypal balance) need to manually convert when i have to pay in other currency.

  • netomxnetomx Moderator, Veteran

    I pay with Paypal and I pay in euros... my bank converts it

  • @lipanbaraku said:
    its not auto for me, both USD and MYR (paypal balance) need to manually convert when i have to pay in other currency.

    That's odd, mine always convert whenever the currency is not in my account.

    This is when I pay EDIS in EUR and I don't have EUR in my account.

  • johnlth93 said: That's odd, mine always convert whenever the currency is not in my account.

    yeah maybe something wrong with my paypal settings. thanks for the info :)

  • @lipanbaraku said:
    yeah maybe something wrong with my paypal settings. thanks for the info :)

    No problem :D

  • AlbaHostAlbaHost Member, Host Rep

    We have had the same problem before not only kimsufi but ovh, sys too, as lipanbaraku said, you should have EUR in your paypal balance because its not autoconverter to aint payment failed.

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