Chicago VPS: Unreliable & Terrible Support
I have been with Chicago VPS since July 2013.
Considering what I pay, I don't expect a ton of support. But I am now on Day 7 of my server going offline constantly, and the ChicagoVPS support seems to have no abilities except a reset button or setting up a fresh server.
Below is a summary of my support ticket:
Aug 16 17:10 Me: My server is completely offline. When I view the product details in the client area, I just see "Virtual server not found". Been down since Aug 14.
Aug 16 20:31 James Burkowitz: We have rebooted your vps. Please check it and confirm.
Aug 16 20:43 Me: Server still down. Unresponsive to pings. Can't bring up on console. Getting "Virtual server not found" in the client area.
Aug 17 02:09 James Burkowitz: Sorry for inconvenience. We are working on this issue.
Aug 19 08:39 Me: The server is now found, and will boot up. However, it keeps going offline. Any ideas?
Aug 19 12:26 James Burkowitz: Please check now . its online
Aug 19 16:09 Me: Server went down again. While it was up, system resources were not reporting correctly on the ChicagoVPS interface.
Aug 19 17:10 James Burkowitz: It is online now.
Aug 19 21:34 Me: Offline again. I'll leave it down a while this time for troubleshooting. Do you have any way of knowing how it was shutdown?
Aug 20 22:57 James Burkowitz: We have rebooted server.
Aug 21 00:08 Me: Down again. Now getting "connection error".
Aug 21 03:50 James Burkowitz: Can I setup fresh server for you?