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E-mail should be working again
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E-mail should be working again

Just a short notice to let you all know that we've started using Mandrill to send automated system e-mails to LowEndTalk.com users. Anybody who has been experiencing issues with receiving e-mail should now start to receive e-mail again.

Thanked by 1lukesUbuntu

I recommend Prometeus, the best provider ever!

«1

Comments

  • -Insert ColoCrossing joke here-

    This signature wasted 121 bytes of your data allocation.

    https://nixstats.com/report/56b53d6465689e44598b4567

  • image

    -MannDude

  • @MannDude said:
    image

    I'm not sure what you're trying to say here...? Gmail has weird SPAM filters sometimes, it tosses good e-mail in the SPAM folder for reasons I don't know.

    In any case, you got the e-mail, which is the most important thing.

    I recommend Prometeus, the best provider ever!

  • Does this issue have any correlation with not getting in-site notifications of mentions?

  • mpkossen said: I'm not sure what you're trying to say here...? Gmail has weird SPAM filters sometimes, it tosses good e-mail in the SPAM folder for reasons I don't know.

    In any case, you got the e-mail, which is the most important thing.

    Sorry, I thought the announcement was made because LET's emails were going to spam and that this change of setup was the solution to remedy that.

    -MannDude

  • @MannDude said:
    Sorry, I thought the announcement was made because LET's emails were going to spam and that this change of setup was the solution to remedy that.

    Nope. The issue was that some e-mail providers rely solely on SpanHaus' lists and thus were rejecting (not marking as SPAM) all e-mail. Those people should now be receiving e-mail again.

    SPAM filters are mostly custom to the user, AFAIK.

    I recommend Prometeus, the best provider ever!

  • concerto49concerto49 Member
    edited August 2014

    I've got mine fine. Not going to spam. Thanks.

    Serving you the best VPS, Web hosting, dedicated servers and more - Cloud Shards | Query Foundry
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  • ChrisMillerChrisMiller Member, Provider

    Finally started getting the first ones in my inbox other then in Spam. We are using Zoho as our provider with the standard spam settings.

  • matthewvzmatthewvz Member, Provider

    Now all the emails are going straight to my spam box, unlike before.

  • Outlook.com/Hotmail still blocks the E-Mails.

  • @IceCream said:
    Outlook.com/Hotmail still blocks the E-Mails.

    You could check you personal settings at outlook.com. If that's not causing the issue, you should be looking for another e-mail provider. If they're blocking mail coming from Mandrill you're probably going to miss out on a lot of e-mail.

    I recommend Prometeus, the best provider ever!

  • sleddogsleddog Member
    edited August 2014

    mpkossen said: we've started using Mandrill to send automated system

    With a dedicated IP?

  • any idea re: hotmail/outlook, i suspect if enough members marked your domain as a safe sender, you'd get unblocked for everyone.

  • jbilohjbiloh Administrator

    So switching to mandrill actually reduced deliverability?

    Jon Biloh
  • wychwych Member
    edited August 2014

    Just fill the form Outlook.com offers for deliver ability issues and they will respond or speak with Mandrill if your using their services.

    However I suspect its an issue their side not to do with mandrill but the history of the domain.

    I can confirm the services I have using Mandrill is not blocked in Outlook.com.

    Taking a hiatus.

  • DylanDylan Member
    edited August 2014

    @mpkossen said:
    You could check you personal settings at outlook.com. If that's not causing the issue, you should be looking for another e-mail provider. If they're blocking mail coming from Mandrill you're probably going to miss out on a lot of e-mail.

    @jbiloh said:
    So switching to mandrill actually reduced deliverability?

    Before the switch LET's emails were SPF and DKIM validated and went straight to my Gmail inbox. Now they're not and they go to spam. We know Gmail puts a lot of weight into authentication, so it seems like a safe assumption that the lack of that is at least part of the problem, if not the whole problem?

    I use Mandrill as a sender as well and have seen identical emails immediately switch from going into Gmail's spam folder to Gmail's inbox just by setting up SPF and DKIM.

    http://help.mandrill.com/entries/22030056-How-do-I-add-DNS-records-for-my-sending-domains-

  • wychwych Member

    I would assume they had set up SPF and DKIM as part of the switch to Mandrill?

    Taking a hiatus.

  • wych said: I would assume they had set up SPF and DKIM as part of the switch to Mandrill?

    Nah:

  • @sleddog said:
    With a dedicated IP?

    No.

    Dylan said: Before the switch LET's emails were SPF and DKIM validated and went straight to my Gmail inbox. Now they're not and they go to spam. We know Gmail puts a lot of weight into authentication, so it seems like a safe assumption that the lack of that is at least part of the problem, if not the whole problem?

    I have asked Alex to fix the DKIM. According to Mandrill the SPF record is just fine.

    I recommend Prometeus, the best provider ever!

  • mpkossen said: According to Mandrill the SPF record is just fine.

    Weird. Gmail didn't see it earlier and I don't see it now -- these are the only TXT and SPF records that come up:

    # dig lowendtalk.com txt
    ...
    lowendtalk.com.         299     IN      TXT     "v=spf1 include:lowendbox.com mx a +all"
    
    # dig lowendbox.com txt
    ...
    lowendbox.com.          299     IN      TXT     "v=spf1 mx a ~all"
    
  • jbilohjbiloh Administrator

    We had fixed the spf record yesterday actually.

    Jon Biloh
  • I don't filter out spam and I've never received an email from the help desk. I don't know if this is related, thought I'd put it out there.

  • jbilohjbiloh Administrator

    We recently moved the helpdesk's email server too, let us know if its working better as well.

    Jon Biloh
  • DylanDylan Member
    edited August 2014

    Looks like LET emails are coming from the LowEndBox servers again (not Mandrill), and for me they're going into spam.

  • @Dylan said:
    Looks like LET emails are coming from the LowEndBox servers again (not Mandrill), and for me they're going into spam.

    Which e-mails are you talking about? PM notifications? Registration e-mail? Helpdesk e-mail?

    I just realized the e-mail settings may not have synced across the cluster which results in e-mail not being delivered to some people. I'll ask Alex to look at it.

    I recommend Prometeus, the best provider ever!

  • It seems to be the case that the settings are just on one server. The cluster doesn't have a distributed file system (for core files) so any changes to the configuration I make need to be done manually by Alex. I forgot this was the case as well for e-mail settings.

    I'll get this fixed ASAP guys. My apologies for any inconvenience caused.

    Thanked by 1Dylan

    I recommend Prometeus, the best provider ever!

  • Is the cluster still needed in the first place? It's hard to imagien that LET causes so much load that it can't be handled by a single modern dual CPU box. I think there should be enough advertising revenue to pay for this?

    -

  • DylanDylan Member
    edited August 2014

    @mpkossen said:
    Which e-mails are you talking about? PM notifications? Registration e-mail? Helpdesk e-mail?

    Sounds like you figured it out already but yeah, Vanilla stuff like PM and topic notifications.

    Thanked by 1mpkossen
  • @rds100 said:
    Is the cluster still needed in the first place? It's hard to imagien that LET causes so much load that it can't be handled by a single modern dual CPU box. I think there should be enough advertising revenue to pay for this?

    I think it's mostly to handle peak traffic and possible attacks better, though I'm not sure. I didn't design it.

    I recommend Prometeus, the best provider ever!

  • IshaqIshaq Member, Provider

    I noticed that if there's a lot of stuff going on (loads of PMs or highlights) you only get some email notifications, but if it's slow you get all of it. Seems like it's ratelimited?

    [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
  • wychwych Member

    One has landed this morning in my Outlook.com inbox, nothing else yet or earlier however.

    Taking a hiatus.

  • Actually my confirmation email ended up in the spam folder. I guess it's due to the link or something, IDK. At least I received it!

  • @Ishaq said:
    I noticed that if there's a lot of stuff going on (loads of PMs or highlights) you only get some email notifications, but if it's slow you get all of it. Seems like it's ratelimited?

    Nope. There's 1 cluster server that uses Mandrill and the others use the old mailserver. So, you've received an e-mail through Mandrill, I think.

    I recommend Prometeus, the best provider ever!

  • matthewvzmatthewvz Member, Provider

    Everything is still going to my spam box :/

  • @matthewvz said:
    Everything is still going to my spam box :/

    At least you get it :(

    This signature wasted 121 bytes of your data allocation.

    https://nixstats.com/report/56b53d6465689e44598b4567

  • hi,

    just a little update that your emails are going through to my spam folder.

  • @jbiloh said:
    We recently moved the helpdesk's email server too, let us know if its working better as well.

    Helpdesk e-mails are coming through now. @mpkossen - Any update on my ticket, its been over a week? :(

  • @Steven_F said:
    Helpdesk e-mails are coming through now. mpkossen - Any update on my ticket, its been over a week? :(

    As long as people keep asking me everywhere when they can get featured I don't have time to reply to tickets.

    I recommend Prometeus, the best provider ever!

  • wychwych Member
    edited August 2014

    Any update on my ticket, its been over a week? :(

    I would ask but I figure after 6 months im not getting listed.

    As long as people keep asking me everywhere

    Just ignore them, like Jon and support threads ;)

    Thanked by 1ATHK

    Taking a hiatus.

  • wych said: I would ask but I figure after 6 months im not getting listed.

    That shouldn't be possible as that ticket would have been closed by now.

    I recommend Prometeus, the best provider ever!

  • wychwych Member

    @mpkossen said:
    That shouldn't be possible as that ticket would have been closed by now.

    Strange, I never heard anything so I assumed it wasn't an offer you were after listing.

    I might throw another one up for new plans once we have finished internal testing ;)

    Taking a hiatus.

  • All LowEndTalk webservers should now be using Mandrill, which should result in all e-mails being delivered.

    I recommend Prometeus, the best provider ever!

  • CoreyCorey Member, Provider

    @mpkossen said:
    All LowEndTalk webservers should now be using Mandrill, which should result in all e-mails being delivered.

    I had a pm notification from lowendtalk go to my gmail spam box today.

    Delivered-To: redacted
    Received: by 10.202.230.74 with SMTP id d71csp310003oih;
    Thu, 28 Aug 2014 05:49:51 -0700 (PDT)
    X-Received: by 10.152.205.36 with SMTP id ld4mr4213688lac.40.1409230190761;
    Thu, 28 Aug 2014 05:49:50 -0700 (PDT)
    Return-Path: redacted
    Received: from forward2m.mail.yandex.net (forward2m.mail.yandex.net. [37.140.138.2])
    by mx.google.com with ESMTPS id k5si5091981laa.119.2014.08.28.05.49.49
    for redacted
    (version=TLSv1.2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
    Thu, 28 Aug 2014 05:49:50 -0700 (PDT)
    Received-SPF: none (google.com: redacted does not designate permitted sender hosts) client-ip=37.140.138.2;
    Authentication-Results: mx.google.com;
    spf=neutral (google.com: redacted does not designate permitted sender hosts) smtp.mail=redacted;
    dkim=pass header.i=@mail16.wdc04.mandrillapp.com;
    dmarc=fail (p=NONE dis=NONE) header.from=lowendtalk.com
    Received: from mxfront8m.mail.yandex.net (mxfront8m.mail.yandex.net [37.140.138.58])
    by forward2m.mail.yandex.net (Yandex) with ESMTP id 4FD695CA1054
    for ; Thu, 28 Aug 2014 16:49:49 +0400 (MSK)
    Received: from mxfront8m.mail.yandex.net ([127.0.0.1])
    by mxfront8m.mail.yandex.net with LMTP id nnT08Zuk
    for ; Thu, 28 Aug 2014 16:49:49 +0400
    Received: from mail16.wdc04.mandrillapp.com (mail16.wdc04.mandrillapp.com [205.201.139.16])
    by mxfront8m.mail.yandex.net (nwsmtp/Yandex) with ESMTPS id dA8twvKoJb-nmgCbLJp;
    Thu, 28 Aug 2014 16:49:48 +0400
    (using TLSv1.2 with cipher AES256-GCM-SHA384 (256/256 bits))
    (Client certificate not present)

    BitAccel - OpenVZ VPS / IRC,VPN,Anything Legal & Unrivaled Support!
  • eddynetwebeddynetweb Member
    edited August 2014

    Yeah, my notifications go straight to the Gmail spam box. Is DKIM enabled?

    Is inflation really at 0.5%? What a conundrum...

    eddynetweb.net | DigitalOcean referral.

  • SilvengaSilvenga Member
    edited August 2014

    Looks good to my anti-spam. I wonder if Gmail just hates Mandrill App.

    205.201.136.22 (bounce-md_...@mandrillapp.com) Message-Score: added -10 (tlsValencePB) for SSL-TLS-connection-OK, total score for this message is now -10
    205.201.136.22 (bounce-md_...@mandrillapp.com) to: (...)@...com DKIM-Signature found
    205.201.136.22 (bounce-md_...@mandrillapp.com) to: (...)@...com info: domain lowendtalk.com has published a DMARC record
    205.201.136.22 (bounce-md_...@mandrillapp.com) to: (...)@...com Message-Score: added -10 (spfpValencePB) for SPF pass, total score for this message is now -20
    [MessageOK] 205.201.136.22 (bounce-md_...@mandrillapp.com) to: (...)@...com message ok - [LowEndTalk wych mentioned you in Hilarious convers...th a amazon employee Great Amazon customer service] -) notspam/LowEndTalk_wych_mentioned_you_in_Hilarious_convers--31326.eml
    
  • jbilohjbiloh Administrator

    Good to hear, let us know if anything else does not arrive as expected.

    I'm going to remove the pin on this thread so that it sinks with inactivity.

    Thanked by 1Mark_R
    Jon Biloh
  • MunMun Member without signature

    @Silvenga said:
    Looks good to my anti-spam. I wonder if Gmail just hates Mandrill App.

    > 205.201.136.22 (bounce-md_...mandrillapp.com) Message-Score: added -10 (tlsValencePB) for SSL-TLS-connection-OK, total score for this message is now -10
    > 205.201.136.22 (bounce-md_...mandrillapp.com) to: (...)@...com DKIM-Signature found
    > 205.201.136.22 (bounce-md_...mandrillapp.com) to: (...)@...com info: domain lowendtalk.com has published a DMARC record
    > 205.201.136.22 (bounce-md_...mandrillapp.com) to: (...)@...com Message-Score: added -10 (spfpValencePB) for SPF pass, total score for this message is now -20
    > [MessageOK] 205.201.136.22 (bounce-md_...mandrillapp.com) to: (...)@...com message ok - [LowEndTalk wych mentioned you in Hilarious convers...th a amazon employee Great Amazon customer service] -) notspam/LowEndTalk_wych_mentioned_you_in_Hilarious_convers--31326.eml
    > 

    I use mandrillapp and have zero problems here with gmail.

    Thanked by 1Silvenga
  • matthewvzmatthewvz Member, Provider
    edited September 2014

    Still going straight to my spam box edit using gmail.

  • jbilohjbiloh Administrator

    What email?

    Jon Biloh
This discussion has been closed.