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New provider, blacklisted IP - what to do?
Hey you guys,
I recently got a new VPS from a provider here on LET and sadly the IP assigned to me is blacklisted by hotmail.
Since it's the first time that something like that happens to me, what do you think is fair to do in such case? Can I ask the provider for a new IP or not? What is fair?
Thanks for your help! 
Comments
Just ask them for a new IP
Ask them for a new IP, there is nothing wrong in doing this.
How did you find out the IP is blacklisted in hotmail?
Probably mailed him or her self from the box?
Yes, and? If the email wasn't received this doesn't always mean blacklist. There are many things to do and check before you decide it's a blacklist. Unless he got a reject message which clearly says "gtfo, your IP is blacklisted".
Email Microsoft and ask them to unblock it. Takes 2 mins and I got mine unblocked within a couple hours.
https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts&scrx=1
Thank you guys, I was just not sure I had the right to ask for a new IP.
@hostnoob, thanks I will try for sure.
This is exactly what I get from hotmail.
You have about 3 options...
1) Clean IP like hostnoob said
2) Get new IP
3) Move to unblacklisted provider (assuming you are currently in CC's ranges here).
I will try with 1) first and no, I'm not with a CC provider.
@DarioX 1 and 2 should be fine then.
Also make sure the other settings are OK - rDNS, SPF, etc.
sadly hotmail often blacklist a whole /24 so asking for removal rarley lasts long, as RShosting told me many years ago as a solution "ask customers not to use hotmail addresses"..... brilliant!
+1
Do they not still use the system you can link an IP to an account and you manage that IP out of the block?
All good on that side. Google, Yahoo also don't have any problem with the IP, just hotmail...
Well, I have asked for removal now, let's hope I can get away with it that way. Thanks again!
Sooo, little update. Hotmail contacted me... with this e-mail:
Dear XXXXX XXXXX
Please note that your ticket number is in the subject line of this mail.
My IP
Note: Errors are unlikely, however, if an error is indicated, please resubmit the specific IP or IP range.
Thank you,
Outlook.com Deliverability Support
Please do not reply to this message as it is from an unattended mailbox. Any replies to this email will not be responded to or forwarded. This service is used for outgoing emails only and cannot respond to inquiries.
Errors are unlikely?
So should I send them the IP again?
What?
How did you check to determine the IP was black listed? I've always used http://mxtoolbox.com/
@CharlesA mxtoolbox checks most, for MS you can Request access on http://postmaster.live.com/snds
So, another update from Hotmail:
Dear XXXXXX XXXXXX
We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.
Conditionally mitigated
My IP
Our investigation has determined that the above IP(s) qualify for conditional mitigation. These IP(s) have been unblocked, but may be subject to low daily email limits until they have established a good reputation.
Please note that mitigating this issue does not guarantee that your email will be delivered to a user’s inbox.
Ongoing complaints from users will result in removal of the mitigation.
Mitigation may take 24 - 48 hours to replicate completely throughout our system.
If you feel your issue is not yet resolved, please reply to this email and one of our support team members will contact you for further investigation.
So actually quite nice of them.
Anyways, my provider gave me a new IP and everything is working just fine right now.
Thanks to them for the good support and for you all for the helpful advices! Problem is solved
Glad you got it working.
Funny thing is that now Hotmail marks the mail as Spam. I mean it's just persona mail, but it has everything set and working just fine rDNS, DKIM, SPF and Google, Yahoo, GMX, etc. all just let the mail pass through, but not Hotmail.
These guys are just really either paranoid or incompetent.
Also are you sure rDNS, DKIM etc are setup correctly and working?
Yes, I'm quite positive about it as all other provider work, just Hotmail doesn't.
Actually that mail is not valid for my current situation anymore, since I have a new IP address now - or is it domain related? Should I report them the new IP? Why do they have to be so annoying?!
Why did you change the IP, and yes I would suggest you speak with them to get the new IP listed, if nothing else you should be notified if reports are filed against it in the future.
The provider has been faster and I thought "let's take the new IP, it's surely gonna be faster then waiting for Hotmail", but well, bad move I guess.
Anyway, I informed Hotmail about the new IP. Let's hope it works out in the end.
Thanks again for your help wych!
I used to use freedns.afraid.org for dns, they would not even let you add records to zones if the ip was blacklisted.
So you can use that for checking. Or mxtoolbox as said before.
Welcome to Hotmail.
Hotmail will dump most all mail from a new IP to the spam folder, regardless how the sending server is configured. Send legitimate mail, and over time you'll build a reputation and the results will improve.
mandrillapp is good for ensuring mail is always delivered.