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GoodHosting main site down?
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Aces, might be worth adding that to the rules, as I know of at least one active LowEND seller, ignoring Goodhosting.
Well, there can be 2 sides to this:
Something happened to him and there's no one to check/fix issues (although this story seems to be happening quite a lot around here recently).
He deadpooled and it's a matter of time until the paid bills go out (people need to start backing their data people).
People need to regularly backup their data anyway. No matter the provider.
Yes, you are right. The idea is that this might be a heads up for whoever hasn't done that yet. Just in case the provider doesn't show up in a few days.
hm, dns isn't responding. let's do a +trace.
oh well that explains it
wait a minute, why are they on the same subnet...
are you fucking kidding me
i don't think this is what "geographically distributed dns servers" means
I've not read this thread yet, I literally only just plugged in my computer.
Guys, it was Canada Day long weekend. I had decided that I would take a nice ride up to Prince George where a friend has a family property, but apparently I can't step away from a computer for a single day without everything blowing up.
All services have been online, however; someone managed to get the IP address for our primary nameserver to be nulled, which is what I'm looking into at the moment. From what I can see, all of the services have been up this entire time without issue. The out of band management channels for the services are still operational as well.
I will reply with more details and direct replies to the people in this thread once I know what's going on. It's amazingly difficult to get internet up here in Prince George, I was stuck getting Telus to run a line into the property, but they terminated as copper and I had to run the RJ45 hookup... eugh.
More details and an actual reply to follow.
That's LET for ya'.
I was participating in Prince George's Canada Day fireworks display, it takes 10+ hours to drive from Vancouver up to Prince George, so I spent most of my car ride without any sort of connectivity. I only just finished running the RJ45 from the copper than Telus ran up here, they're always doing things half assed.
Yes, the only thing that was ever down was the cPanel server; as someone managed to get the DNS server's IP addresses nullrouted. I have had this issue sorted out now, and will be adding a secondary DNS server outside of the network to prevent something like this happening again.
You're being overly dramatic. I took a long weekend off to celebrate Canada Day, and a DNS server went down. All Management consoles [OpenNebula] and customer services were online the entire time, even the VNC IP and NoVNC Proxy were online.
Right, you're clearly trying to go after me on a personal vendetta.
Well, I already quite red; even though I've been limiting my time outside.
Yup, and ViCommunications was instant to try and throw me in a fire. I'm pretty sure he even used this "opportunity" to get himself unbanned. I'm rather skeptical of any other order of events due to his direct attacks against me in this thread so far.
... My thoughts exactly, although I can understand the reasoning that mpkossen gave about forgetting. I would imagine the number of bans that are handled here on LowEndTalk, it might be pretty easy to misplace one or two; since we're pretty much overworking mpkossen with all the shit we keep stirring up as a community.
I'm glad at least some people in this thread were willing to think about what actually happened. @drserver , @mpkossen , @Maounique
Frankly, I don't see what's wrong with WHOIS privacy. It's only still on that domain because I can't migrate it to Uniregistry yet (they don't support .co registration just yet.) I post our corporate information in the end of all of our offer threads, we are not here to scam anyone.
You need to learn to stop selectively reading this thread, pay attention to stuff like this:
Basically this. I decided it was a good idea to try and enjoy a national holiday. Look what it gets me.
At this time, cPanel has been restored and a secondary DNS server is being provisioned.
why do you have only 1 nameserver
why do you try to hide it by using 2 IPs which go through different OVH locations but end up at the same server?
why is it on OVH, well known to take everything down if so much as a dead housefly lands in their email
why is your dns server on the same host as customer VMs
why am I asking so many questions
We have only one nameserver at the moment because that's how cPanel installs, with two local nameservers assigned to two local IP addresses. We had yet to install a secondary nameserver externally.
See the above, it's not "hiding"; it's how cPanel works.
The DDoS protection has saved our website from a lot, we like OVH for that.
The DNS servers are not on the same host as customers, with OVH you can use all of the IP addresses between any of the host machines, even the private clouds. They use classless static routing (which I really hate, as it complicates networking a lot); but the bonus is that we can use any IP on any of our machines.
Not sure why you're asking so many questions.
Honestly, if your customers can't contact someone in charge at GoodHosting for 24 hours, you shouldn't be in business.
Yeah, I know that means you don't get a vacation when you're a one man shop. And the one man shop of that is the problem.
Where was the rest of this 'we' while you were on vacation? :-)
The rest of the "We" are the support staff, whom have access specifically limited to the tasks each person has been assigned. None of the staff had access to the cPanel server, as we do not offer shared hosting; it is an environment we use only for our site(s), therein no access was given to it.
This has been sorted out however, and a secondary DNS server will be online soon to mitigate this from being an issue in the future.
Why did none of your support staff contact you to alert you of the problem?
Lol, your main site was down for 5 days and you brush it off with shitty excuses.
Leave this industry.
Your posts are as dramatic as your ban.
Well, they tried to. I wasn't reachable during the drive up here, there's not a whole lot of reception between Vancouver and Prince George. If you look on a map, you can see that most of the routes up here have no coverage whatsoever until a certain point, or the small points in which you're in a town.
That being said, my phone doesn't have the SSH keys ( nor an SSH client ) where I could have fixed this on the run, had to wait until I was at a desktop and could sort it out properly.
just dont blame cPanel, They have a quite robust mechanism to setup a dns cluster with their "cPanel-DNSOnly". You could even cluster with softlayer . vps.net dns back end or even with rage4 backend ( using a modulesgarden plugin)
Oh of course, and we will now. We had not yet in the past. What I am blaming cPanel for however, is the "hiding" excuse as mentioned above, and that by default cPanel does place both DNS servers on the same server.
Of course you can install DNSONLY instances other places, we had not yet however.
This sounds like poor planning. If you are a sole operator you don't get "time off". The business should basically be your life.
Especially going away somewhere without internet when you run an internet based business. I mean, really? What was your thought process with that?
Well, let me first outline a few issues with your blatant attack:
My "thought process" is that the DNS wouldn't go down, and it didn't. The IP addresses of the DNS servers were nullrouted, the main website IP address was still functioning, and I was still receiving my email, panel notifications, etc; hence why I didn't know there was something wrong until a member of my staff said the website was down.
Hell, even our monitoring was still pinging, since that uses an IP address and doesn't rely on DNS.
It wasn't an attack. It was a simple question which you dodged around. Why did it take 5 days for you to fix your dns if you do have internet?
@GoodHosting - A little empathy would go a long way here. Think about your customers who spent part of that weekend taking their time to backup or move to another provider, fearing another dead pool. You can think that was just LET drama, but maybe, just maybe, it was you who instigated that drama.
Narcissist can never see anything wrong with what they have done, because they don't consider other people in the equation. You seem like a good guy, but you've been acting a bit Narcissistic lately so I hope your long weekend helps.
You may now feel free to attack me, if you wish.
Why is only your site running behind cPanel? That would seem to be a waste of resources. Why not toss up Nginx on a VM and go? Little confusing to me, don't take it as an attack. Business's usually try to run as lean as possible to increase revenue. Maybe there is something I'm missing. That happens a bit, think of marbles.
Edit: The only time I've seen OVH null route an IP is when it is misconfigured. Say the gateway was set incorrectly.
Never said you were. There is nothing wrong with having whois privacy, I was just pointing out that I was surprised that no one else pointed it out.
Wow, called it. @GoodHosting, ignore these drama lovers and enjoy your holiday.
Would not be surprised if our resident hackforums script kiddie decided to DDoS your DNS himself.
What surprises me the most is that other Canadians aren't backing me up on this, think of Canada Day as our equivellent to the "Fourth of July"... you can see how it's important to some of us.
I'm just rather confused how when all of the Virtual Machines and host nodes were active during this period, the only thing that was down is the "convenient" DNS records we have set for those that can't remember an IP address. That being said, the IP address is also given to the user in their welcome email, so they should always have that as well.
Again though, I can understand how a bit of empathy might help. I just don't see how clients would have had to "spen[d] part of that weekendd taking their time to backup" as we all know that backups are something that all customers should already be doing regardless.
Well, since it proved the guy didn't ran away with anyone's money and no services went down during this time, I'd say all is good. The panic sucked tho... but everything seems to be okay from what people say so no more drama needed.
@GoodHosting : Enjoy your time off man!
@goodhosting
I am happy that you were able to take sometime away but it does look like there were issues reaching your website over the last 5 days. I am not sure if its a trust thing or have not found the right person but you should have someone that is able to fix things if you are not reachable. as someone that runs my own busness i have not taken holiday in years. not only that but i work every holiday like its a work day i am american its the 4th of juily but i will not be draged away to watch fireworks becuase my busness is imporant to me.
@GoodHosting - Have a good weekend.
@GoodHosting welcome back and have a great weekend.