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Server Offline for HostHatch O.o
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Server Offline for HostHatch O.o

ZealZeal Member
edited June 2014 in Help

Their website is up, and the control panel is up.
I tried boot and reboot.
SSH does not work.
I tried a serial console, but putty closes after entering the password or sometimes it just times out before entering a password.
When I use the Java Console built into the solusvm cp, when I enter my password it tell me to re-enter or sometimes it lets me in, but I get a blank window.

Does this mean my server is offline or maybe I have to boot it somehow?
I can't afford to have my website down. My website has been down for 6 hours and counting.

I submitted a ticket, but it's rather urgent as I want my website back online.

Comments

  • O.o

  • nerouxneroux Member
    edited June 2014

    1am where? In Shanghai that would mean its down for 15 minutes so far.

    Only their support will be able to help.

  • ndelaespadandelaespada Member, Provider

    o.0

    owned-networks | ssd ddos protected kvm & openvz 7 | DAL - LA - SEA - NYC - MIA - AMS - LON
    english, french & spanish support

  • ZealZeal Member

    Server seems to be back now, but not being able to connect, does that mean offline?

  • Which location you are hosted in?

  • nerouxneroux Member

    Can you post your IP address or hostname?

  • ZealZeal Member

    Los Angeles, USA

  • ZealZeal Member

    @neroux said:
    1am where? In Shanghai that would mean its down for 15 minutes so far.

    Only their support will be able to help.

    Okay, thank you, I will be waiting for their support then. I thought maybe I could do something on my end.

  • nerouxneroux Member

    @Zeal said:
    Los Angeles, USA

    So for the past 9.5 hours?

    Your URL?

  • Mark_RMark_R Member

    @Zeal said:
    Okay, thank you, I will be waiting for their support then.

    I doubt that you'll get any support during the weekends.

  • nerouxneroux Member

    Mark_R said: I doubt that you'll get any support during the weekends.

    Emergency tickets such as this need to be handled regardless of time and date.

  • Mark_RMark_R Member

    @neroux said:
    Emergency tickets such as this need to be handled regardless of time and date.

    That would be ideal, but I personally never have encountered a provider that did reply tickets during those days (no matter how critical.)

  • nerouxneroux Member

    Mark_R said: That would be ideal, but I personally never have encountered a provider that did reply tickets during those days (no matter how critical.)

    The ones I used did. Maybe the response time is not as fast, but no proper host can simply close the doors because its a weekend. Hosting is basically a 24/7 business.

  • SpiritSpirit Disabled

    Closed - per thread starter's request.

This discussion has been closed.