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How to solve this HostBill problem?
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How to solve this HostBill problem?

8QE8QE Member
edited May 2014 in Help

I have a host bill license and installed it on my server, added a product named A.

A is a dedicated server, if anyone want to buy it need to choose some form, such as HDD, Memory, etc.
When order is completed, customer can see their choice, but my hostbill can't.
Display not complete, form: hdd, memory, port, system and panel, but there is only displayed hdd and memory, port and system can display on the Admin area, but Client area can't display.

Thanks

Comments

  • wychwych Member
    edited May 2014

    I'd raise a ticket with HostBill's developers/support desk.

  • MaouniqueMaounique Host Rep, Veteran

    wych said: I'd raise a ticket with HostBill's developers/support desk.

    Good luck with that :)

  • wychwych Member

    @Maounique said:
    Good luck with that

    Oh, its like that with HostBill is it?

  • BoxodeBoxode Member

    The simpe fix is switching to WHMCS.

  • MaouniqueMaounique Host Rep, Veteran

    @wych said:
    Oh, its like that with HostBill is it?

    They charged for a ticket, even though it was some functionality they broke on update and promised will be fixed in the next release. Since that was scheduled in 2 months, we had to abandon using HB for iwstack and Salvatore had to write a module for whmcs.

  • wychwych Member

    @Maounique said:
    They charged for a ticket, even though it was some functionality they broke on update and promised will be fixed in the next release. Since that was scheduled in 2 months, we had to abandon using HB for iwstack and Salvatore had to write a module for whmcs.

    Sounds just as bad as SolusVM's scheduled list.

  • racksxracksx Member

    try to repair the database tables, it can be the problem.

  • drserverdrserver Member, Host Rep

    Did you use premade fields or did you create your own in product form?

  • srvrprosrvrpro Member

    Go to the product you wanna edit > Then click on components tab > Add a new form field.

  • 8QE8QE Member

    @drserver said:
    Did you use premade fields or did you create your own in product form?

    I created my own product form

  • 8QE8QE Member

    @wych said:
    I'd raise a ticket with HostBill's developers/support desk.

    Per Hostbill ticket will cost $75

  • 8QE8QE Member

    @racksx said:
    try to repair the database tables, it can be the problem.

    Ok i will try

  • drserverdrserver Member, Host Rep

    8QE said: I created my own product form

    Most likely you have messed up field names when you have cloned them.
    Every field name must be unique.

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