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If a provider continues charging you even though you cancelled the service in accordance with the agreed terms, you are certainly free to claim your money.
But this is not the case here, so there is no need to discuss a hypothetical scenario.
@OP: I urge you to bookmark this page: https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_manage-paylist
Check that after you pay any provider, and cancel any preapproved payment immediately. Online.net is one of the few providers where that triggers a termination.
This is why I never set up automatic payment subscriptions (and if one is created, I turn it off in paypal).
It's OK, I'll let it slide. @joelgm's last suggestion is actually a good one.
I'm a nice person, thanks guys. I just... Get tired of these "I will post negative things of a providers BC I didn't read their tos but I want my refund" threads. Now, I'll continue at the casino here in Minnesota
When he said "charge" I assumed he was talking about credit card, is it really just another Paypal subscription incident?
Sounds like he initially sent cancellation to the wrong email address and didn't cancel it properly until after the next due date plus he didn't cancel his paypal sub.
You did not cancel before they charged you. They have full rights to not provide you with refund.
i think so.
any company that forces you to use Subscription when you pay via PayPal, should offer you a refund or refund policy this is bad business ethnics, and they shouldn't be in business.
They are praying on people to forget to cancel the Subscription payment via PayPal, I would in your case, contact PayPal for a refund.
These Cowboys.
We sell monthly recurring services and therefore require a recurring payment method on file. Having services sitting suspended costs money. They still use disk space, licenses, and IPs. This all adds up, and is a huge cost for us. We have to pay these bills and renew licenses based on the understanding that our customers will continue to pay us. This is why we, and every other company on the planet, request that customers file cancellation requests in advance, so that we can reclaim these resources for other customers and cancel any licenses.
If you don't want your services anymore then simply request a cancellation. Every page of our website has at least four different ways to contact us. In addition you can contact us on Facebook, Twitter, Skype, and the various forums we frequent. It should be no problem at all to take 5 seconds to say "hey, I don't want my service anymore".
Why should we have to take the hit and lose money because you forgot to cancel?
Simply put this customer did not request cancellation, then payed for the renewal. We then renewed the service for another month. Rather than taking responsibility for his mistake and moving on, he immediately proceeded to post on this forum, file a paypal dispute, and threaten filing complaints on ripoffreport and with the BBB. Essentially at this point we get screwed because he couldn't be bothered to cancel his service.
Guys, do you see what I told you some posts ago? they'll never learn
@PeakServers_Austin,
I understand everything you wrote, and to wit I believe the customer per your TOS does not deserve a refund. However, you are now witnessing what 'your' (PeakServer's) decision to force people into Paypal subscriptions causes. Regardless of the cost of the resources in a suspension period; When a customer has no other option but to use a subscription they assume when they contact you to cancel their account (whether he contacted the right person/place or not at the time not withstanding) they usually believe that no further payment will be taken from their account. In this case the customer obviously did not do his due diligence and check his account till after renewal whenever he saw the charge. However, in a case where a customer tells you there is a mistake and that they no longer wish to use their service and you force them to continue because you can not bear to have a service suspended for 24/48 hours or whatever, it usually ends up costing you more in time spent fighting the issue on other avenues, like here for example. Had you simply canceled the account, refunded the money and moved on, your name would not have been driven through the mud in public, the customer would have been happy and have nothing but good things to say about your service. Not only that, but you would have saved the cost of your time to come here and reply and deal with tickets and you wouldn't have to deal with a charge back. So tell me, how much money did you now make on this service after all this? I would be willing to bet its now a total loss.
TL;DR:
In the future remove subscriptions as the only Paypal payment option on your site, and if there is a misunderstanding, WORK IT OUT WITH THE CUSTOMER, it will only save you money in the end. Hell, a good example of a positive outcome of this issue could have been that you offered 50% refund as a courtesy, in that case, you could have had your time paid for and most likely a customer that walked away happy. However, now you just have a pissed off customer, your name dragged through the mud, you probably lost all the money you would have made from the payment and the customer probably filed a charge back.
@Zeal your not innocent in this by any stretch of the imagination. You did not handle this correctly either. Any time you have a subscription in place for a service and you intend to cancel the service, IT IS YOUR RESPONSIBILITY TO ENSURE YOU CANCEL THE SUBSCRIPTION IN YOUR ACCOUNT. If you did charge back, you did commit fraud as the responsibility in this situation to confirm the service was canceled was yours and not the providers. I hope you have learned your lesson moving forward about how to deal with providers who use subscriptions, the next time you bring something like this here, I will personally laugh in your face and you will get no sympathy what so ever.
my 2 cents.
Cheers!
Please, just learn to cancel all PayPal subscriptions, it is less than a minute
Thanks
Obviously Nekki knows we all use SomethingAwful.
If the customer does this and is still charged he is obviously entitled to a refund. In this particular the OP however did not cancel it (properly) in the first place. So the charge is still justified.
This is electronic purchase, not physical postage, provider simply disable account/VPS and keep all for himself, than sell/rent to next one subscriber. Nothing to loose. Just wonder why providers tried refuse money back most time.
It's pretty much standard procedure. If PeakServers are nice, they might offer you a 50% refund, else take it as a thing to learn from.