PeakServers.com | Sent Asked for a Refund Promptly After 1 Hour of Charge, Refuses to Refund
- I have not logged into the vps since the charge.
- I explained I sent an email to the wrong email address on April 17, 2014 to cancel for a second term.
- I was charged at 10:03 AM 5/1/2014. The same day I saw the email at 11:00 AM and I sent a ticket at 11:03 AM.
- I explained several times the situation, and 7 hours later the response is "I am sorry but we do not provide refunds."
I am not trying to abuse any refund policy. I simply did not properly cancel and I nicely asked, "Please properly cancel my account and refund please." This is my first service with them.
What am I doing wrong? Should I just accept my reason as not being valid? Personally, I think after for a refund 1 hour after a bill is reasonable.
I was thinking of complaining about them in ripoffreports, better business bureau, etc.
I understand I didn't cancel, but when I paid for the service they only offered a subscription button for paypal. Normally... well all host I have dealt with offers a non-subscription option along with a subscription option.
I barely used any resources in the first billing term of the service.
Their website is: http://peakservers.com/
The customer service agent I spoke to was : Austin Giebel
Thank you for any help guys and gals.