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I would be annoyed if my service was down for 24 hours, but the again you do not outline what happens if your service is down is your sla/tos so would not be raging at you.
That is HORRIBLE time. Most DC allow you to come and go as you please if you have your pass in business hours. Stay away from burstnet they have crap network too. I live less than 3 hours away from them and I just get god awful ping and download speeds.
QuadraNet ftw
@Jacob, they might just be saying within 24 hours. I can't imagine it would actually take anywhere near that to get you escorted access.
Well, Wost case scenario 24 Hours. It would most likely be below ~12.
I'm guessing that translates into:
'We're not well staffed during the night, just Terry on his Xbox. For insurance reasons we need at least x number of people on the premises to allow customers into the DC.'
@ElliotJ Most likely, I know they do not have 24/7 Staff more like 9 - 5PM and then someone else starts a shift untill midnight.
Why do they need to have staff to offer 24/7 access? My colo in Charlotte I have 24/7 access and maybe someone is there, more likely not. They have cards for the doors, I have keys to my cage and cabinet. There are many other cabinets in this cage, but I've never found others to be malicious about bothering neighbors.
It's required for certain compliance reasons. E Solutions has 24x7 staffing to maintain HIPPA compliance (they even have an notification light go off if somebody uses a guest badge and nobody is physically in the NOC to watch the camera).
That being said, at GoRACK we needed to provide notice before arriving (normally a day or 2 notice so they can inform the guards and run background checks prior to arrival). At E Solutions, they asked us not to call and just show up.
@miTgiB It's the UK, Different laws or something I guess. I also assume they do not want to take any risks.
IceColo offer quick escorted access within a few minutes but they charge £1.00/IP.
Perhaps someone here can assist me with a small /24 IP assignment.
Yeah, I would have never moved in to a building with those rules in place. Same with QuadraNet, I can get in whenever. Now those outside the US, no comment, I am not familiar at all. E Solutions having 24/7 staff to offer some security theater I guess will do, but man, how dumb are people really?
I wouldn't think about a DC if I didn't have access to my equipment whenever I needed it.
@Corey That is what is constantly on my mind now, Waiting for a email back from IceColo.
I'm not sure what you mean by this.
Definitely not calling you dumb, just a random comment how dumb people are to think anything is offered by having 24/7 staff.
@miTgiB Don't worry, I didn't interpret it like that. Honestly, the 24x7 coverage is a nice change of pace compared to the other operations I've seen. Even if the night person is just a warm body in a chair I'm confident they can reboot a server in an emergency faster than it could take me to drive there (although 15 minutes isn't a long time but if clients are down it's a life time). I also like that they do a walkthrough every shift so if there's a light flashing or an alarm beeping they'll open a ticket and let us know.
That's wacky.
At coresite we have badges and we can just go on in. You have to pass through 3 verification points but each is automated and either a fingerprint scan or a badge scan.
If you don't have those you have to 'check in' and be escorted, but at $50 per tech one time, it was worth it.
Francisco
Reboot a server at night? Long live IPMI and remote controlled power strips
I thought you were all Dell or HP, which all have some form of remote access. I have a couple of servers still without IPMI, but 95% do have it, and it's a real life saver, seconds to login and hit the reboot button on the server myself, or see the console and any error messages on it, or start an interactive boot .....
We have DRACs in all of our servers but if I'm not at a PC at 3AM and I get alerts that there's a problem, like in the past it was always a kernel panic from the (un)stable OpenVZ kernels, it's nice to call and have them reboot it while I'm getting to a computer. We will NEVER use remote controlled power strips, I used them ONE time and it killed the PSU the one time I needed it to work.
We use Dells and make sure to have a DRAC in all of our servers. In the past though we had a lot of issues where we couldn't get to the DRACs (either physical limitation or DRACs not responding).
Yeah, Forgot about iLO for HP... Thats on the to buy list.
Before we left, this is what GoRACK was working on installing. 2 badges per company with additional at a price. The problem with GoRACK is that their physical security was so intense, the guards still needed manual verification from them for you to get through the front gate. If you arrived on the weekends the vehicle check took a little longer also because the bomb sniffing dogs weren't on-site Saturdays so they had to do a more thorough manual check
ILOs are awesome, they are a godsend at work (can do everything from my desk so I rarely have to go to any of our data centers). I still prefer IPMI over both ILO and DRAC though.
What, dogs have weekends too?
at a datacenter?
Yeah, we always joked that the dogs got more time off than the guards (when the dogs were off though the guards carried their automatic rifles though so not a bad trade-off, they have a shooting range on the 3rd floor so I'm sure they had some fun on breaks).
It's a Federal Reserve branch. They have millions of dollars in cash on-site (in the lobby they have a clear box with a couple of million in $100 bills for guests to see).
i.e. dumbest place ever to have a budget colo. I'm sure that level of security gives some a major woody, but really, I can see it as nothing but an obstacle.
You think a few dogs are an obstacle? Try Springnet in Springfield, Missouri (http://www.springnetunderground.net). It's underground and just to look at the place I had to bring two forms of ID, sign a waiver, give fingerprints, and put down a credit card deposit. Armed guards, finger/eye scanners, etc...
@subigo
Francisco
"Untitled Document"
Yeah, they've had the same site since the late 90's I think. They don't really cater to regular people/companies. In fact, I think the site is designed like that on purpose. Colo'ing a single server there is $450 and you get 100GB of transfer. Their main clients are the U.S. government and banks.