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Vultr Terminated my Account. Does this seem reasonable to anyone?
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Vultr Terminated my Account. Does this seem reasonable to anyone?

Hey everyone, I just woke up to find a few emails from clients saying their sites as well as mine were down, as well as 2 emails from vultr saying my account has been immediately terminated.

Now I'm not going to say I didn't commit such activities, but the actions taken by vultr are extreme in my opinion.

Essentially I have 5-6 servers with them, 2 of which I was using as a small private seedbox to grab a few select shows from a well known private tracker. The rest I used for legitimate business purposes.

Now the email I have received claims my account was terminated for "REPEATED TORRENT ACTIVITIES" they link their tos etc, and I cannot see anything relating to tormenting directly, and certainly don't think its fair to delete all of my servers, and my account with approx $70 credit without warning, I would have happily removed said servers if there was a problem and warning given.

Also makes me wonder how they knew of such files, they haven't forwarded any DMCA notice or similar with it, and as I said above it was using a private tracker.

Anyone have any thoughts? I've sent them an email, but I'm not expecting any good outcomes, just using this as a warning for everyone!

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Comments

  • Chargeback and move on to a new host.

  • BK_BK_ Member
    edited April 2014

    Internet said: Chargeback and move on to a new host.

    Err, I wouldn't jump to that conclusion.

    @DaveA

  • Dont put your torrenting box and business box under the same account / provider

  • so Vultr @DaveA is snooping inside peoples vps's now ?

  • The vultr tos links to their acceptable use policy
    https://www.vultr.com/legal/use_policy.php
    see section:
    I. Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner.

    Seems rather clear to me- 'well known private tracker" well perhaps its well known to them as well.

    Whats fair? a "shame on you" a null routing? a take down of one server?

    Quite frankly I doubt any of those would stop you. So they chose to enforce their TOS and AUP.

  • darkshiredarkshire Member
    edited April 2014

    @Just_A_Noob said:
    The vultr tos links to their acceptable use policy
    https://www.vultr.com/legal/use_policy.php
    see section:
    I. Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner.

    Seems rather clear to me- 'well known private tracker" well perhaps its well known to them as well.

    Whats fair? a "shame on you" a null routing? a take down of one server?

    Quite frankly I doubt any of those would stop you. So they chose to enforce their TOS and AUP.

    close the account down and run off with $70 in credit, plus possibly deleting unreproducible data from him buisness vps's ???? cmon man.

    Thanked by 1linuxthefish
  • The credit was probably from their doubling offer, Plus we don't know how hard he hammered his server with torrents

  • Well this is kinda fucked up, it seems they had to be closely snooping on your activity

    Contractually bound by a verbal non-disclosure agreement

  • thats true, we will need to await response from DaveA for the other side of the story.

  • @texteditor said:
    Well this is kinda fucked up, it seems they had to be closely snooping on your activity

    dave's new nick is "DaveNSA" lololol

    Thanked by 2linuxthefish tux
  • OpZeOpZe Member

    There is probably more to it, but they haven't filled me in, what I've posted is what happened as far as I know.

    But I still think it would have been more appropriate to contact me first referencing their AUP, and I would have happily removed the servers if this was going to be the outcome.

    Would also help if their AUP was a little less cryptic, but not going to doubt it was my defiantly ignorance that caused it.

  • jarjar Provider

    So you...

    1. Didn't ask how they would respond to you using them as a seed box and...

    2. Placed production content next to it.

    Sounds like you like to roll the dice with your content son.

  • to be fair, if well-known private tracker == IPT/TTing/TD/ST, those four are practically public trackers with copyright trolls everywhere

    Contractually bound by a verbal non-disclosure agreement

  • OpZeOpZe Member
    edited April 2014

    @texteditor said:
    to be fair, if well-known private tracker == IPT/TTing/TD/ST, those four are practically public trackers with copyright trolls everywhere

    It was BTN, if that makes any difference for you.

    Also in their claimed infringement notice they haven't mentioned any specific episode/file, just the shows name.

    And yep, I've learnt the hard way regarding having seendboxes on the same account. I only moved my business services over the other day too :/ Luckily I still had atleast 12 servers worth left to move and deploy.

  • yeah they definitely didnt get a dmca for BTN, they had to be snooping. BTN is relatively tiny

    Thanked by 10xdragon

    Contractually bound by a verbal non-disclosure agreement

  • jarjar Provider
    edited April 2014

    Yeah a good host has no idea what's going on within their network. Better to let people trash your IPs and cause you endless harm for $10 than to be proactive. Bastards.

    Torrents are easily spotted on a graph if you're not new to the game.

  • "But I still think it would have been more appropriate to contact me first referencing their AUP, and I would have happily removed the servers if this was going to be the outcome."

    what did you expect the outcome to be when everyone knows that taking something you don't have rights to is to be polite, inappropriate?

  • OpZeOpZe Member

    @Just_A_Noob said:
    "But I still think it would have been more appropriate to contact me first referencing their AUP, and I would have happily removed the servers if this was going to be the outcome."

    what did you expect the outcome to be when everyone knows that taking something you don't have rights to is to be polite, inappropriate?

    I agree with you, but in my view deleting unrelated servers, and potentially destroying someones lively hood and taking $70 for the pleasure seems extreme to me.

    I'm re deploying most of my websites from backups now as we speak, so it's not a total loss, just a real pain :(

    Thanked by 20xdragon Maounique
  • @DaveA vultr.com putting the g in gestapo

    LET Veteran

  • @OpZe said:
    I'm re deploying most of my websites from backups now as we speak, so it's not a total loss, just a real pain :(

    I'm really interested to see Vultr's response to this as I seed Linux ISOs.

    This signature wasted 121 bytes of your data allocation.

    https://nixstats.com/report/56b53d6465689e44598b4567

  • just go with ovh if you are doing any torrenting... :E

    Thanked by 1linuxthefish

    Professional lurker

  • Yeah a good host has no idea what's going on within their network. Better to let people trash your IPs and cause you endless harm for $10 than to be proactive. Bastards.

    Torrents are easily spotted on a graph if you're not new to the game.

    He said the TOS never said anything for/against torrents

    Contractually bound by a verbal non-disclosure agreement

  • ndelaespadandelaespada Member, Provider

    good thing you had backups

    owned-networks | ssd ddos protected kvm & openvz 7 | DAL - LA - SEA - NYC - MIA - AMS - LON
    english, french & spanish support

  • @texteditor read the tos and the other documents it references.

  • darkshiredarkshire Member
    edited April 2014

    @jarland said:
    Yeah a good host has no idea what's going on within their network. Better to let people trash your IPs and cause you endless harm for $10 than to be proactive. Bastards.

    Torrents are easily spotted on a graph if you're not new to the game.

    dude, in all seriousness how would DaveA know wether or not the torrents being seeded were "warez" and not linux ISO's ?
    unless there was a DMCA in the picture somewhere; vultur was clearly snooping inside his container.
    the aup mentions nothing about torrenting, "warez" or otherwise so....

  • DroidzoneDroidzone Member
    edited April 2014

    darkshire said: dude, in all seriousness how would DaveA know wether or not the torrents being seeded were "warez" and not linux ISO's

    They probably dont. They (probably) detected activity on the node that indicated consistent high bandwidth use, and probably ran a search for known torrent clients and detected yours.

    He should have gone with Online.net's $10 dedi.

    C, Bash, Perl, Python, PHP, and JS hobbyist. VPS collector. Blog

  • princeshokoprinceshoko Member
    edited April 2014

    I agree, do a charge back on them thru your bank. If you paid with paypal do it thru your bank anyway as paypal are crooks.

    I support Piracy myself. But if they received a DMCA they are required to send it to you. NO DMCA then no proof you did anything wrong. Even most DMCA are total BS and wont stand up. If they snooped on your box without warning you via a DMCA Notice that is a violation of the same DMCA- Privacy Act.

    Had they sent you a DMCA copy id say warning 1st, remove the offending servers 2nd. Closing a whole account is un cool. But they have the right to do that ONLY if they refund you the unused time of all service and any credits IMO.

    So. NO it is NOT reasonable

    Torrents are NOT illegal. Even Revision3 got shut down by their host because they were putting their own content up on Torrent and they received a DMCA even thoe they owned and produced the content them selves. The whole planet has gone to hell with the BS since Napster. Everyone has lost their damn minds.

    Purple Penguin - Hosting Since 1998 -

  • jarjar Provider

    No shortage of drama here still I see.

    Anyone say it's a "slap in the face" yet?

  • oh my god- refund the credits too? Are you serious?

    That would mean deposit $100 get $100 credit. Violate decent and appropriate behavior- let alone the law and oh gimmie the 100 credit back along with my 100?

    how absurd.

  • Skids be skids

  • princeshokoprinceshoko Member
    edited April 2014

    @Just_A_noob well credits didn't come from his personal funds he cant charge back something he didn't pay.

    Law? Damn the law. And the cops that go with it.

    Piracy makes the world go round, take it from me. I work for the movie studios.

    Purple Penguin - Hosting Since 1998 -

  • @jarland said:
    No shortage of drama here still I see.

    Anyone say it's a "slap in the face" yet?

    I'll defend the OP, since I still can't find any section in the TOS/AUP or torrenting, and while I can't speak for the OP I can say that everything I grab from BTN is stuff that Cartoon Network already gives away freely and they'd never bother DMCAing it

    ignore princeshoko

    Thanked by 1jar

    Contractually bound by a verbal non-disclosure agreement

  • jarjar Provider

    @texteditor well I mean that's because you're reasonable and you're right, but the over dramatic people make me laugh. I'm not sure I want to ignore the princess guy though, he supports piracy in full, I'd like to go through his stuff and see if I want anything since he leaves his doors unlocked and lets people take what they want.

  • @jarland indeed I do. Haven't locked my doors in 10 years. Dont even close the front door for the past 4 years.

    Purple Penguin - Hosting Since 1998 -

  • Thanked by 1darkshire

    Get Storage VPS (40% Off Discount: 40PERCENT) | BuyShared & Reseller (Free Dedicated IP) (aff links)

  • @princeshoko said:
    jarland indeed I do. Haven't locked my doors in 10 years. Dont even close the front door for the past 4 years.

    hmm but arent you concerned about pests and insects ?

  • most houses have outter door made of glass and a front door.

    Purple Penguin - Hosting Since 1998 -

  • You broke the tos (rules) and your moaning? Or am i wrong?

  • OpZeOpZe Member

    @sz1hosting said:
    You broke the tos (rules) and your moaning? Or am i wrong?

    That pretty much somes it up, I was just giving others some warning and moaning that they didn't even give me a chance to save my files on completely unrelated server to the server where the offence occurred. Also them not refunding any of my unused credit.

    Thanked by 2darkshire Maounique
  • Still kindah ironic lol, but yeh you get credit something should be done about that and maybe the files though breaking the rules is like slapping them in the face.

  • still waiting on an official statement from Vultur and its public spokesmouth, @Dave{NS}A

  • OpZeOpZe Member
    edited April 2014

    @darkshire said:
    still waiting on an official statement from Vultur and its public spokesmouth, Dave{NS}A

    I'm also waiting on some form of reply to the ticket I sent them regarding this.

    Also looks like the ip of one of my servers is already being used, so I'd guess that my data is long gone. (Still have partial week old backups)

    Bit of a shame and lucky at the same time, I was planning to move around $200/month worth of services over to them (Australian Servers), but had to wait an extra month due to being stuck in a contract, feeling somewhat lucky, but also really annoyed now :(

  • jarjar Provider

    @darkshire said:
    still waiting on an official statement from Vultur and its public spokesmouth, Dave{NS}A

    Did you contact him?

  • @jarland said:
    Did you contact him?

    no i have not myself, im hoping the multiple pings in this thread would rustle someone from vultur from their slumber.

  • Are you going to tell your clients their websites were down because you were downloading personal video from the server? :)

    Best keep that one quiet.

    Thanked by 1linuxthefish
  • OpZe said: But I still think it would have been more appropriate to contact me first referencing their AUP, and I would have happily removed the servers if this was going to be the outcome.

    The problem is that this becomes a license to violate until caught.

    But seriously: you're running a business on vultr? They've been around for...two months?

    And then...

    OpZe said: (Still have partial week old backups)

    ...you don't even back it up?

    Thanked by 3Maounique netomx marrco

    For LET support, please visit the support desk.

  • OpZeOpZe Member

    @raindog308 said:
    ...you don't even back it up?

    Not offsite regularly unfortunately, needless to say I'll be implementing something now.

    Although I would have never expected them or any host for that matter to just delete all my servers without warning.

  • lazytlazyt Member

    Yeesh don't read the threads much do you? Seems like most hosts/DC's terminate the account and everything on it when stuff like this happens. Just look around on here and WHT, it's a common theme.

    Have I mentioned how much I hate auto correct recently?

  • tommytommy Member

    I'm interesting in @DaveA respond ;) Because I save backup of my backup server there.

    Let's bet which dot-name will collapse first ;)

  • lazytlazyt Member
    edited April 2014

    Considering that this was posted originally at 8:32PM on a Friday night we all may have to wait a bit.

    Have I mentioned how much I hate auto correct recently?

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