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Review: Hostus.us
Greetings,
I like to tell you about my experiences with Hostus.us. I’ve been with them for a little over four months now and I can tell you I’ve had fantastic service. I currently have two virtual private servers with them. The load times on the servers are very quick and connection speeds are fast. They are a small hosting service out of Atlanta.
I don’t think I've had any customer service that quite matched what Hostus has given me. The technical support personnel I've always dealt with is Alexander M. This is great because I’m not dealing with a random support person every time I reply to the ticket. It’s also very scary because I don’t think Alexander ever sleeps because he usually responds to my tickets within minutes. I have opened up tickets in different times of the day and he seems be the one to respond to them within a very short waiting time.
Alexander has gone above and beyond for me to assist with my issues. My very first ticket with them was I was having issues with the network connection of my virtual private server. He checked all the switches, nodes, and any other technical term that fits. He spent two days given me regular reports on how my server was doing. Most hosting’s will respond to your ticket after 24 hours and tell you they didn’t find anything and if it happens again to open up another ticket.
I can tell you that the hosting as well as the customer service that is given is definitely a premium service. The funny thing is when I was looking at the deal last December on LEB. I thought to myself that it might not be a very good service since they were offering a 3GB RAM for only $7. Well I can definitely tell you that I was wrong in the service is worth every penny.
My Rating: 9/10
Site: http://hostus.us/
Alexander truly get come sleep because how fast you respond to my ticket is scary sometimes.
Old review: http://pastebin.com/Uy7bLzqn
Comments
Is this a paid review? You just joined today and this review is your first post.
No! I just wanted to show my support because they have been kind to me
I also wouldn't say my writing is worth paying for anything
and yes I only joined to post this because I normally just lurk on LEB/LET.
Paragraphs, please.
Also;
People have paid for far worse reviews that this.
Sorry!
I split things up but I'll revise more later
The paragraphs help massively, cheers.
I've had various accounts with HostUS in the past. Alexander was always quick to respond to support requests and seemed committed & hosting was always stable. I would recommend them.
yeah this ^^^
Thank you for the kind review and also kind words from @HostNun
Dear Alexander,
I just wonder: AS25926 seems to be unused. Just one example: http://bgp.he.net/AS25926
Do you use another ASN for your services in the meantime?
Kind regards
-A
We are switching to our own network (on said ASN) this week with ipv6 as well.
Alexander
This is the main thing I'm waiting for actually.
Should be done by Friday.
Alexander
Unfortunately the network seems to have slowed down a bit - otherwise everything is great.
CPU model : Intel(R) Xeon(R) CPU L5639 @ 2.13GHz Number of cores : 4 CPU frequency : 2134.000 MHz Total amount of ram : 6144 MB Total amount of swap : 6144 MB System uptime : 10 days, 15:47, Download speed from CacheFly: 56.2MB/s Download speed from Coloat, Atlanta GA: 7.67MB/s Download speed from Softlayer, Dallas, TX: 2.21MB/s Download speed from Linode, Tokyo, JP: 380KB/s Download speed from i3d.net, Rotterdam, NL: 624KB/s Download speed from Leaseweb, Haarlem, NL: 541KB/s Download speed from Softlayer, Singapore: 401KB/s Download speed from Softlayer, Seattle, WA: 1.04MB/s Download speed from Softlayer, San Jose, CA: 528KB/s Download speed from Softlayer, Washington, DC: 3.88MB/s I/O speed : 228 MB/sThat dosent look right, have you submitted a ticket?
Alexander
i also have had a vps with HostUs, unfortunately that time the network particularly to Asia are quite slow. So I asked for a refund. (After try to recheck and solve the problem, ofcourse). And @AlexanderM kindly give the refund no question asked. The problem was i am in hurry that time, and need a vps to work flawlesly asap. I believe HostUs is a good Provider, just my bad luck. The support are Great, btw!
Submitted now
Do you own your hardware, @AlexanderM?
Most our hardware + switch is owned, if i recall correctly we have 1/2 cPanel nodes still on rented hardware.
Alexander
@AlexanderM
check your website footer
@sirmbhe @daveshah If you are still having slow speeds or slow network from asia, please contact us with a traceroute to your IP or our test IP (atl-lg.hostus.us)
Thanks
They've now fixed their network
Download speed from CacheFly: 83.4MB/s Download speed from Coloat, Atlanta GA: 73.8MB/s Download speed from Softlayer, Dallas, TX: 55.6MB/s Download speed from Linode, Tokyo, JP: 4.86MB/s Download speed from i3d.net, Rotterdam, NL: 12.7MB/s Download speed from Leaseweb, Haarlem, NL: 10.5MB/s Download speed from Softlayer, Singapore: 5.57MB/s Download speed from Softlayer, Seattle, WA: 17.8MB/s Download speed from Softlayer, San Jose, CA: 20.3MB/s Download speed from Softlayer, Washington, DC: 47.5MB/sAt that time was Singapore and Indonesia. Speed was around 500KBps. Even using ssh are slow that moment.