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MyCustomHosting completely discredited itself.
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MyCustomHosting completely discredited itself.

ngstargatengstargate Member, Provider
edited April 2014 in Reviews
07 April 2014 I order and pay at MyCustomHosting cheap yearly VPS.  
After some tests I make decision - cancel this VPS and request refund.  
08 April 2014 I set cancellation request and send support ticket about refund.  

19 April 2014 - I don't get refund.  
I write about it in ticket.  

And get answer.  

I repeat my question.  

Then - ticket deleted without answer.  

I submit new ticket.  

Ticket deleted without answer.  

MyCustomHosting scammer - stay away from it.

Thanked by 1GIANT_CRAB

PrimaHost - Linux and Windows VPS - Germany, France, Canada

«1

Comments

  • edited April 2014

    -Images are now fixed.

  • PayPal dispute? More than likely you'll lose, but worth a shot.

    This signature wasted 121 bytes of your data allocation.

    https://nixstats.com/report/56b53d6465689e44598b4567

  • ngstargatengstargate Member, Provider

    @0xdragon said:
    PayPal dispute? More than likely you'll lose, but worth a shot.

    I'll try.

    PrimaHost - Linux and Windows VPS - Germany, France, Canada

  • earlearl Member

    Well @mchphil is banned here so I doubt you will get a response from him.

  • StevenNStevenN Member, Provider

    @ngstargate said:
    I'll try.

    You'll almost definitely lose as it's a virtual item. I wouldn't bother.

    VMBOX.CO.UK - RAID10 PURE SSD KVM VPS / SSD CACHED OVZ - NL/LA/PHX - FREE WILDCARD SSL'S - FREE DDOS MITIGATION

  • @ngstargate said:
    I'll try.

    When he referenced the BS on LET, what BS did he mean? I've looked through your posts and can only see this relating to MCH: http://lowendtalk.com/discussion/comment/537578/#Comment_537578

  • Do you own primahost?

    Thanked by 2FrankZ ryanarp

    Cheap VPS - VPSDime

  • NeoonNeoon Member
    edited April 2014

    Thats just funny.

  • tr1ckytr1cky Member
    edited April 2014

    Beware, if you write something negative about MCH you're not eligible for a refund anymore, lol.
    From their TOS:
    13. If you run to a forum and cry about something before trying to work it out with me you will void your refund rights.
    Just open a PayPal conflict and call PayPal immediately, they already know about MCH's practices, a friends VPS was terminated because he asked for a refund, his whole account at MCH was deleted. He didn't complain anywhere but in a ticket:


    Bigger link: http://x-up.ws/i/82851248aa2b.jpg

    tsdns.io - free, redundant, DDoS-protected TSDNS

  • ngstargatengstargate Member, Provider

    @serverian said:
    Do you own primahost?

    yes

    PrimaHost - Linux and Windows VPS - Germany, France, Canada

  • So from reading the message it seems like this guy is going to be treating any clients from LET like dirt, regardless of their legitimate problems?

  • BellaBella Member

    @ngstargate said:

    Just curious, why would you buy a VPS from another provider when you own your own VPS company?

    Did you want to test out OVH's DDOS protection?

  • @Virtovo said:
    So from reading the message it seems like this guy is going to be treating any clients from LET like dirt, regardless of their legitimate problems?

    yeah, that about summarizes it.

    I only work for me, and myself.

  • LeeLee Member

    @VMbox said:
    You'll almost definitely lose as it's a virtual item. I wouldn't bother.

    Not so, the whole virtual item thing is not honored so much by Paypal any more, look around WHT and the like and you will see so many disputes being lost and clients getting a refund.

    If you get on the phone to Paypal and fight your corner you are likely to win otherwise there is a better than 80% chance you will win virtual item or not.

  • ngstargatengstargate Member, Provider

    imtiax said: ust curious, why would you buy a VPS from another provider when you own your own VPS company?

    Did you want to test out OVH's DDOS protection?

    No, I needed a Canadian VPS for a single project.

    PrimaHost - Linux and Windows VPS - Germany, France, Canada

  • ngstargatengstargate Member, Provider
    edited April 2014

    @serverian said:
    This is funny then!

    Yes. I bought it from my ex-wife. :)
    But this does not apply to this problem.

    Thanked by 2serverian Floris

    PrimaHost - Linux and Windows VPS - Germany, France, Canada

  • VirtovoVirtovo Member
    edited April 2014

    @ngstargate said:
    No, I needed a Canadian VPS for a single project.

    Shameless plug
    We've launched in Vancouver: http://lowendtalk.com/discussion/25653/virtovo-vancouver-launch-miami-vps-from-3-50-mo
    /Shameless plug

    Thanked by 1ngstargate
  • serverianserverian Member
    edited April 2014

    @Virtovo said:
    < /Shameless plug>

    Edit: Damn, I thought you wanted to hide it!

    Thanked by 1ryanarp

    Cheap VPS - VPSDime

  • @serverian said:
    Edit: Damn, I thought you wanted to hide it!

    Still getting used to Vanilla.

  • @MCHPhil
    Rude provider!

    http://lowendtalk.com/discussion/25305/mycustomhosting-vm-not-booting-customers-fault

    He's banned for one week for his behavior in this thread.

    Get Storage VPS (40% Off Discount: 40PERCENT) | BuyShared & Reseller (Free Dedicated IP) (aff links)

  • See home page

    "7 Day 100% Satisfaction Guarantee

    At My Custom Hosting you are not a number or a guest or thought of as our bottom line. Your apart of our family. We are here to help you grow your business so that in turn will grow our business!"

    He seems pretty happy to take payments but unable to treat people like human beings. Incapable of admitting fault and has this "holier than thou" for whatever reason, I suspect he thinks highly of his own expertise, although he did require outside assistance to automate tasks he expected his own clients to complete. You'd think someone that's perfect would know the difference between "your" and "you're" after being told a few hundred times in their life, or at least spell check their home page. I guess paying $10/year for hosting doesn't warrant a spell check of the home page, or basic human courtesy.

    Guy's an idiot. That reminds me I need to call paypal as he wormed his way out of my refund request too. The provider uses the excuse it's "digital goods" to avoid refunds, be sure to mention it's actual renting of hardware. I think this is my last rant of this tool... though I was thinking of getting all the negative reviews to outrank his own domain on Google.

  • IMO - Although MCHPhil behaved poorly on this forum and deserved the ban.
    Providers that pile-on the bashing of another provider lose more sales from this type of behavior then they know. Professionalism and maturity cut both ways.

    "You cannot strengthen the weak by weakening the strong. You cannot help small men by tearing down big men." AL


    Luckily there are many good LET providers like @serverian , Iniz, RamNode, Crissic, Hostigation, WLS, Bandwagonhost, Revershost, CloudShards, and many others that seem to put their effort into their product, instead of bashing other providers on this forum.

    Affiliate link for one of my favorite provider's special offer page

  • @Virtovo said:
    So from reading the message it seems like this guy is going to be treating any clients from LET like dirt, regardless of their legitimate problems?

    Not everybody :D

    Affiliate link for one of my favorite provider's special offer page

  • As he's currently banned, it's hardly fair to turn this into a MCHPhil-bashing thread.

  • @sleddog said:
    As he's currently banned, it's hardly fair to turn this into a MCHPhil-bashing thread.

    +1

    @ngstargate said:
    07 April 2014 I order and pay at MyCustomHosting cheap yearly VPS.
    After some tests I make decision - cancel this VPS and request refund.

    What tests did you do and what were the results?

    So you create a ticket saying you wanted a refund. 13 minutes later he replies saying you'll get a refund in 3-5 days. So instead of saying thank you, you basically pick a fight with him. It looks like you only signed up and picked a fight with him to start more drama here.

    Here's a bench from my current VPS with MCH that I'm very pleased with:

    CPU model :  QEMU Virtual CPU version (cpu64-rhel6)
    Number of cores : 4
    CPU frequency :  3199.998 MHz
    Total amount of ram : 3925 MB
    Total amount of swap : 0 MB
    System uptime :   5 days, 8:34,
    Download speed from CacheFly: 23.0MB/s
    Download speed from Coloat, Atlanta GA: 45.4MB/s
    Download speed from Softlayer, Dallas, TX: 40.5MB/s
    Download speed from Linode, Tokyo, JP: 10.9MB/s
    Download speed from i3d.net, Rotterdam, NL: 9.79MB/s
    Download speed from Leaseweb, Haarlem, NL: 15.2MB/s
    Download speed from Softlayer, Singapore: 8.42MB/s
    Download speed from Softlayer, Seattle, WA: 24.6MB/s
    Download speed from Softlayer, San Jose, CA: 23.2MB/s
    Download speed from Softlayer, Washington, DC: 41.1MB/s
    I/O speed :  314 MB/s
    
  • BellaBella Member

    I've had 2 VPS's with him for about 3 months now and haven't had a single issue.

    100% Uptime.

    He's a nice guy and replies to tickets within minutes.

  • I'm so grateful that Phil makes me look like a PR expert.

  • GVH- Seriously- what's the point of writing that? Using the failings/mistakes of others in a misguided attempt to prop yourself up is highly inapprpriate

  • MunMun Member without signature

    You might have better luck getting in contact with him on vpsboard.com as he is banned here, not sure why.

    Mun

    Thanked by 1MannDude
  • blackblack Member
    edited April 2014

    He told you 3-5 days as per TOS and you rated the response as one star just because you didn't get your way.... that's pretty funny.

    Edit: Seeing as you offer hosting as well, you should understand how TOS works and respect the policies per host. How would you feel if you were in his shoes?

  • @GreenValueHost said:
    I'm so grateful that Phil makes me look like a PR expert.

    I was considering buying a server from you, but seriously?

    This is insanely unprofessional.

    Thanked by 2darkshire switsys
  • @GreenValueHost - I realize you are young and it's the "internet age"/"social networking age" - but I hope you remember a very important fact - that every future employer who googles you will see your wonderfully (un) professional replies and comments. Obviously that will only strengthen your negotiating position and lead to untold wealth. Because as we all know every company actively seeks out people who can't control commentary in public.

  • @Just_A_Noob said:
    GreenValueHost - I realize you are young and it's the "internet age"/"social networking age" - but I hope you remember a very important fact - that every future employer who googles you will see your wonderfully (un) professional replies and comments. Obviously that will only strengthen your negotiating position and lead to untold wealth. Because as we all know every company actively seeks out people who can't control commentary in public.

    but but but... hes already "Operations Director", at least thats what his mommy calls him !!!!!!

    Thanked by 2isy44h112 Shoaib_A
  • PwnerPwner Member
    edited April 2014

    @Just_A_Noob said:
    GreenValueHost - I realize you are young and it's the "internet age"/"social networking age" - but I hope you remember a very important fact - that every future employer who googles you will see your wonderfully (un) professional replies and comments. Obviously that will only strengthen your negotiating position and lead to untold wealth. Because as we all know every company actively seeks out people who can't control commentary in public.

    "young" and "internet age" don't make a difference. I'm just a year older than him but I know to remain professional and respectful while online. Sure, I'll make a mistake and spill something out here and there, but for the most part I'm extremely courteous and well-mannered.

    Don't blame social networking or the Internet, it all comes down to good parenting in the end.

  • GreenValueHost said: I'm so grateful that Phil makes me look like a PR expert.

    Says you.

    C, Bash, Perl, Python, PHP, and JS hobbyist. VPS collector. Blog

  • @black said:
    He told you 3-5 days as per TOS and you rated the response as one star just because you didn't get your way.... that's pretty funny.

    Edit: Seeing as you offer hosting as well, you should understand how TOS works and respect the policies per host. How would you feel if you were in his shoes?

    Still, there's the fact that he requested a refund on 08/04/14 and still didn't receive it up to now, 20/04.

    I only work for me, and myself.

  • i think the OP is trolling.
    host referred him to TOS, he had used service for half or more of the term and refused to accept the terms of the TOS. this is re-opening the original closed thread under a different name. imho it should be closed.

  • @seaeagle said:
    i think the OP is trolling.
    host referred him to TOS, he had used service for half or more of the term and refused to accept the terms of the TOS. this is re-opening the original closed thread under a different name. imho it should be closed.

    OP is mostly complaining not getting a refund after 11 days and tickets being deleted. I doubt their TOS says if you request a refund, we will delete your ticket.

    My Custom Hosting is definitely at fault here.

  • @halczy said:
    My Custom Hosting is definitely at fault here.

    Im not saying MCH is blameless. MCH (along with others) behaved badly in the previous post. This thread is resurrecting a thread that was closed for good reason. The previous thread that was opened in response to that thread was also closed. Its trolling.

  • @Pwner said:
    Don't blame social networking or the Internet, it all comes down to good parenting in the end.

    How old is he?

    OnePoundWebHosting.co.uk | UK XEN VPS from £2 | See their special offers starting from 12£/year here

  • seaeagle said: The previous thread that was opened in response to that thread was also closed. Its trolling.

    I think you're trolling here.

  • XeiXei Member
    edited April 2014

    I'm not quite sure what the time line is here but if he did any of the following he violated the TOS and wouldn't be eligible for a refund:

    • If you decide to charge back at any time you will not be eligible for a refund at any time.
    • If you run to a forum and cry about something before trying to work it out with me you will void your refund rights.

    Read the TOS before you sign up with a company.

  • He did neither of those, the refund was asked at 08/04/14 and after the fact that his tickets got deleted and he wasn't refunded he went public with it.

    I only work for me, and myself.

  • rskrsk Member, Provider

    Xei said: company

    "company" .. A company's TOS having a clause that says "If you run to a forum and cry about something before trying to work it out with me you will void your refund rights"??

    Thanked by 1Maounique
  • PwnerPwner Member

    @trexos said:
    How old is he?

    16 years old.

  • @joereid said:

    same, i have good experience with mycustomhosting.
    And i can share my own benchmarks. They looks solid and good.

  • @neqste said:

    I have two services with mycustomhosting, there are all fine...

    Tickets were answered less than 24 hours and always solve the problem with first reply.

    He has very good technical skills and handle the technical problem professionally.

    Most of the complaints on him were regarding the refund or asking a extra services on non-managed vps.

    ---- Below are my personal thoughts ---

    LET mostly for non-managed vps. It is not a good place for the new user that never touch a system before.

    Person without any admin experience should try to use the shared hosting with cpanel.

    If you use vps to learn, then should ask help politely not shouting to provider all the time.


    Thanked by 2Shoaib_A Maounique

    [“Insanity is doing the same thing, over and over again, but expecting different results.”]

  • blackblack Member

    @smile93 said:
    LET mostly for non-managed vps. It is not a good place for the new user that never touch a system before.

    I complete agree. LET is flooded by people with 0 technical skills, they're just here looking for a cheap deal and complain when they don't get their way.

    Before it was about optimization and "fuck you, I can run 5 websites on 64 MB of RAM." It wasn't really about the money, per-se. Now it's "I need a dedi for tree fiddy it's gotta have a quad core, 16gigs of ram on 1 Gbit unmetered" and "my host kicked me out for sending outbound DDoS, I didn't get a refund. This host is scam and I recommend you to stay away."

    I guess the the spirit of LowEnd is still around, it's just really diluted.

  • black said: Before it was about optimization and "fuck you, I can run 5 websites on 64 MB of RAM." It wasn't really about the money, per-se. Now it's "I need a dedi for tree fiddy it's gotta have a quad core, 16gigs of ram on 1 Gbit unmetered" and "my host kicked me out for sending outbound DDoS, I didn't get a refund. This host is scam and I recommend you to stay away."

    Are you sure?

    benchmarking https://web.archive.org/web/20100727141417/http://www.lowendtalk.com/topic/post-your-unix-bench-result-here

    complete newbie asking for help on an unmanaged vas https://web.archive.org/web/20100723043358/http://www.lowendtalk.com/topic/manage-a-linux-vpsserver

    talking about well known bad hosts (santrex) https://web.archive.org/web/20100726161801/http://www.lowendtalk.com/topic/what-do-you-think-about-santrex

    from the oldest archived front page https://web.archive.org/web/20100722071612/http://www.lowendtalk.com/

    from another page the same year...

    talk about delimiter that ends up in bashing https://web.archive.org/web/20101009001657/http://www.lowendtalk.com/topic/delimiterus-customer-service-experience

    etc. These are just a few examples from two pages but the discussion hasn't really shifted here at LEB. Some here might argue about the control of Colo etc but even if you subscribe to that it's hard to see too much of a shift in general content. Those pages are also littered with dev questions, offers etc, much the same as now.

    It was always about the money here at LEB, the requirement for being a LEB was based on price, not specs. Don't fool yourself.

    My personal blog and website | Freelance web developer & programmer. HTML/CSS/PHP/JS (Clientside & Serverside)/C# and more

    Installing Observium on Debian

This discussion has been closed.