Online.net bad experience
I've already used lowendtalk a lot of times to check reviews about ISP's, but just today felt the need to register and submit a review.
I found online.net a week ago when I was looking for a affordable european dedicated server with ddos protection.
I made a few questions to their support and everything seemed good. I've searched for reviews, like I always do before buy anything online, and I found some issues, but nothing that made me think it was a bad idea.
I bought the server, made the payment and 5 minutes later my server was activated! "Wonderful!", I thought, but then when I tried to manage it, I got an error saying that my account was locked, so I contacted them to know what was going on and they told me my account was linked to a fraudulent account.
I asked them why, maybe it could be because I used my girlfriend's paypal, so I even offered to send the my ID and my girlfriend's ID, but they didn't show any interest in it, and didn't at least try to solve the issue.
They just said they won't unlock account or refund me, and that I could cancel the service at the end of the month.
Lol? What service if I could never use it? I had to open a dispute at paypal, and I'll wait to see if I can get my money back.
I saw hundreds of reviews that say this is a good and legit service, but for my experience I can tell that they're not that professional, and don't care much to help the client.
Here's the log of the support ticket.
Ticket created on 2013-12-20 17:32:40, actually not read
If that would be true, you would have asked me to send my ID and of my girlfriend and all this situation would be avoided. I've already opened a dispute at paypal, now I'll let wait for things to be resolved from there, because from here I see that we're not going anywhere.
Ticket created on 2013-12-20 17:08:24, read on 2013-12-20 17:31:06
Online - Vincent
Bonjour, Our reputation is excellent, we control costummers and our network seriously. Cordialement, -- Vincent R.
Ticket created on 2013-12-20 13:20:52, read on 2013-12-20 16:55:44
I've already opened a dispute, thanks for making me lose my time.
Ticket created on 2013-12-20 12:37:02, read on 2013-12-20 16:55:44
You must be kidding me. I've made you a question , I would like you to answer me directly. How is my account inked to a fraudulent account? I want my money back if you're not going to open my account, and tahnk god I didn't buy a huge server like I wanted, I see now that you're not a serious ISP. I'll be waiting to hear from you, and I'll let you know everybody that fake that you are.
Ticket created on 2013-12-20 11:52:05, read on 2013-12-20 12:34:52
Online - Vincent
Bonjour, Sorry you are linked with an other fraudulous account. we don't open this account, you cabn terminate services at the end of month. Cordialement, -- Vincent R.
Ticket created on 2013-12-19 22:47:39, read on 2013-12-20 11:30:27
Already waiting for someone to solve the issue for more than 24hours. This atittude is ridiculous and very unprofessional, let's see how far can you go.
Ticket created on 2013-12-19 19:00:16, read on 2013-12-20 11:30:27
You want me to send the ID of Teresa Baleizao, de owner of that account? I never had an issue like this with any other ISP, and I've already made a lot of payments from accounts that I don't own with no problem, I don't understand why is this happening with you, but I'm already losing a lot of money because of you. Please tell me if you're going to give me the service that I paid for, or just give me my money back and I'll be happy to move my server to another ISP. Thanks
Ticket created on 2013-12-19 18:53:05, read on 2013-12-20 11:30:27
My account is linked to a fraudulous account? What do you even mean with that? Please tell me what do I need to do to get my service activated.
Ticket created on 2013-12-19 18:51:46, read on 2013-12-19 18:52:14
Online - Sébastien
Bonjour, Your account is linked to a fraudulous account. Why? Cordialement, -- Sébastien F.
Ticket created on 2013-12-19 16:14:43, read on 2013-12-20 11:30:27
Hi, Sorry for insisting, I've already tried to contact your hotline, but it seems you don't have any english support there... I'm losing money while you don't activate the service, I can send you my ID or whatever, I think it's not very professional lock account without telling a reason, and then tell the reason without saying what should the client do to unlock the account, neither when will the service that your client already paid be activated. I really appreciate that you solve this issue today. Thanks
Phone call received on 2013-12-19 16:09:23
Ticket created on 2013-12-19 15:47:55, read on 2013-12-20 11:30:27
Hello, I didn't have funds in my account so I asked my girlfriend to make the payment, I didn't think that could be a problem. Please make an effort to activate my service as soon as possible, I need this urgently. Thanks
Ticket created on 2013-12-19 09:27:20, read on 2013-12-19 15:46:20
Online - Vincent
Bonjour, Your name is different in your Online account than your payment paypal. Why don't you create account with the same name. Cordialement, -- Vincent R.
Ticket created on 2013-12-18 21:14:17, read on 2013-12-19 09:05:00
Hello, I've already ordered my server, and it was ativated in less than 5 minutes, very impressive, but now I can't access it because I'm getting this error: "Error: You can't access this page while your account is locked. " Please tell me what's going on. Thanks