Hidden policy or what? $1 dedicated server from Codero
Did anyone try their $1 deal from Codero's black friday promo?
Firstly, I wasn't trying to take advantage from them or abuse their policy intentionally at all.
I applied for a cancellation immediately after 2 days the server was deployed because I found it didn't meet my needs. In stead of holding it to the end of the month, I thought it would be nice to just ask for a cancellation so they could sell it to other customers. (there was no IPKVM or IPMI and it kept crashing when installing some software. (both ssh and connectivity) )
I followed the instruction below for cancellation:
"6.1. IF YOU WISH TO CANCEL ANY OF YOUR CODERO SERVICES (A) YOUR ACCOUNT MUST BE
PAID IN FULL AND BE IN GOOD STANDING AND (B) YOU MUST PROVIDE AT LEAST 7
DAYS NOTICE TO CODERO BEFORE CANCELLING THE CODERO SERVICE. ALL
CANCELLATION INSTRUCTIONS MUST BE SUBMITTED THROUGH SERVERPORTAL.COM
FOLLOWING THE “CLICK TO CANCEL” LINK ON THE SERVICE PAGE OF THE CODERO
SERVICE YOU WISH TO CANCEL. BECAUSE CANCELLATIONS ARE AUTOMATED, ONLY
CANCELLATIONS SUBMITTED IN THIS MANNER WILL BE ACCEPTED AND BE EFFECTIVE TO
CANCEL YOUR CODERO SERVICE."
then I got a reply from them asking me to check 10th policy from their TOS as below:
1. For any new services started that receive a discount covered by any promotion, and then
within the first 30 days are canceled will be billed at our standard,
2. Discounts are available for new services only, and cannot be applied to existing services.
Existing services that are cancelled and reordered are not eligible to receive the current
discounted rate" http://www.codero.com/legal/TOS.pdf
“will be billed at our standard”? Does this mean even cancellation made 2 days after the purchase will still be charged at full price? correct understanding?
Because English is not my first language, I want someone to confirm my understanding that this policy means "no matter what, I will be charged in full price of the product"
Maybe this was why they didn't accept my paypal. VISA only
They didn't mention this bias policy or show this in their promo page on that day.
Another question: Can what they do here be called "hidden policy" when they already say no contract on their main page.?
update: I opened another ticket kindly asking them to consider my case due to that I wasn't trying to abuse their policy intentionally. I just didn't pay attention to the TOS when purchase. still waiting for answer.