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Comments
🤘 self-incrimination
Jajajajaja. It was so obvious, there is no self-incrimination here.
P.D. This will be updated to reflect feedback.
It is usually a sign of the company not doing good
But honestly, this is not that unfair... considering some providers who flat out state "Any threat of legal action results in immediate account cancellation with no refunds."
The provider seems to get quite a bit beaten up here, but I believe there are quite a lot, and I mean REALLY a lot of bad customers that abuse the server from day one. From the tone of their TOS they probably are tired of that type of client. Maybe, maybe not.
I wouldn't share that story if I were you. You come off as an unreasonable asshole. The rest of us would have sold or given away the gift card instead of tying up so many people's time. No one forced you to buy the gift card in the first place.
No one's going to want to do business with you if you approach all things in life like this.
Actually that’s how it works in the non virtual world as well. As soon as one mentions legal, a business should no longer communicate without involving legal department. A business should also freeze and seize any transaction with that personal/company to protect and secure themselves from further liability/damages.
Every communication from that point and onwards must be in the form of written correspondence.
That’s business 101. Recommended by people with legal authorities and experience. Because everything you say or onward, can and will be used against you in court. (Both parties).
Don’t make legal threats if you aren’t going to move forward with it.
Provider deadpools, everyone opens PayPal chargeback.
Restaurant closes, I ask for gift card refund.
Same thing.
No one forced you to buy HostSolutions double credit in the first place, and yet many are complaining when they are in the process of deadpooling.
It's not, in at least 3 ways. You're just reinforcing what I said about coming off as an asshole.
As far as I'm concerned, anyone who still has their server shouldn't be able to initiate a chargeback. Anyone who doesn't should have a support ticket in for 7 days. After not getting support response and no working server, then file for chargeback.
The people who file for chargebacks who still have working service should have their services cancelled, their funds kept and then be added to fraudrecords.
you cant really stop bad reviews , the only time they will get removed is if the review contains offensive language . other than that you wont get them removed , keep your customers happy and your reviews will reflect this
Not entirely true...ask any provider here and they'll tell you how they get people trying to blackmail them.
^^ this x10000
The unnamed provider just sent email below.
I haven't written any negative review so far, and my personal information is still exposed because of "hackers" and WordPress?
Notice of Data Breach
Push-up Specialist
123 Elf Street
Amundsen-Scott South Pole Station 96598
Antarctica
We are writing to you because of an incident involving access to information associated with online purchases made on our website www.example.net. Although we are unaware of any actual misuse of your information, we are providing notice to you and other potentially affected customers about the incident, and about tools you can use to protect yourself against possible identity theft or fraud.
What Happened?
We were discovered on June 22, 2021 that our website www.example.net experienced an intrusion the day June 21,2021. The intruder or intruders placed malware on the our servers, and by doing so gained access to our customers’ data. To date, the investigation indicates that the intrusion began around the 21st of June ca. 9 AM.
At first we noticed our website example.net/panel/ was offline and not working. Further investigation seemed to reveal a problem with the databases, we thought they were corrupted. After further investigation we found messages from "hackers" threatening to make the information on the databases public/selling them and they asked us for money in exchange of them returning us the information, because it was deleted. We do have backups that we do on a daily basis and as such we decided not to pay any ransom. We have disaster plans and prevention on all servers and platforms. We have had false alarms of hackings in the past, hence all our systems are extremely secured but unfortunately there is nothing that can not be hacked. The hack came through our Wordpress main site example.net/ where hackers possibly injected viruses through a vulnerability within one or more plugins we have. These vulnerabilities have been fully isolated and fixed. For now security is really tight but we will add further security in the upcoming days as well as changing how our systems are designed internally.
What information was included?
No credit card information was stolen, no intrusion in any other systems took place. Please make sure to change your password in all of our services.
Is the breach fixed?
Yes we have tracked the malware and it has completely been removed from our sites.
What did you do to increase your security?
We have added further firewalls, active monitoring and we are working as of now with law enforcement to track the perpetrators of the crime. We have notified the FBI and we expect to do forensics on our servers, for which we have backed up all logs and accesses.
What kind of security do you have/ how do we know our information was protected?
Your information was protected to the best of our abilities as we have experience aiding and making sure other peoples' servers are secure. We have seen/traced/removed similar hackings from customers. Most of our servers are unreachable outside our working spaces and require special authentications. This breach was just exploiting a plugin we had on our Wordpress site. We will revise all our security policies and keep you updated.
We are really sorry about the situation and we will keep you posted at status.example.net
Best Regards,
Unnamed Provider Team
Yeah...
yeah.
Secured and WordPress. Two words that don't exist together.
THAT'S FU***** HOSTERLABS ISN'T IT
Sadly no. We were in the process of changing to a gatsby site but this was sadly first.
We apologize for the situation that happened and we are committed to making it up to you.
Absolutely all good practices were taken, everything was updated, everything is very well secured. That’s why only the client area was affected no server or further services were affected by this. We really use a lot of safety but we were unfortunately not prepared for xml injections on one of our plug-ins. And I personally apologize for this.
No passwords, credit cards, credentials were stolen. We use well updated and supported plug-ins and we have found all causes and fixed them. We will be performing a lot of security updates and upgrades in the following days.
Again, my apologies for the situation.
We made sure to inform you as soon as possible, gather all evidence and inform the fbi as well as using our backups.
@Hosterlabs which plugin?
Yeah, share as much details as you can as it can be beneficial for the community.
What do you care? They might just visit your site and increase your visitors.
We had the plugin "quiz maker" installed, we believe the breach came from the specific plugin but for now we deactivated and uninstalled all non-essentials. The investigation is still ongoing, we decided to go ahead and send the e-mail before we had all the answers.
Jesus dude, a quiz maker plugin? Looking back what (if anything) might you have done differently?
Well that sucks. Cant believe some hosts are doing this crap.
you suck, my review..lol
And now I need to go back and read all the TOS of all my hosting accounts. This forum is bad for my blood pressure lol
Why? No sane judge is going to put up with these nonsense.
Woah, f... them for this outrageous part in their TOS
It's time to end this toxic relationship, I guess.
I'll get my
vps3hostname back in time for Black Friday.Anonymized and corrected typo.
For the record, this provider promised multiple times in past two months to delete the "public feedback" section in their ToS, but still hasn't done so to this date.
that's an email from hosterlabs for those wondering