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What does netcup want to do?
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What does netcup want to do?

sdqsdq Member

I am using hetzner. I saw the easter eggs of netcup today. Seems the price is better than Hetzner so I placed an order.
However, netcup asked me to provide my ID and electricity bill. Well, although I am not happy about this, I also accept it.
What I didn't expect was that this was not enough, and I had been asked again to provide a photo of me with my ID card.
My God, I have never seen such an excessive request. In my impression, only Chinese friend tell me Communist China would have such a requirement.
What exactly does Netcup want to do? Do they think all customers are scammers? and then they need to use the most rigorous means to identify them? Good luck, they did not ask me to go to the oath officer to take the oath!

Comments

  • ZerpyZerpy Member

    Do they think all customers are scammers?

    No they don't think all customers are scammers. If you're having a problem giving the info they want, then just proceed and not complete your order.

    If you're not into doing anything wrong, it also shouldn't be a problem to pass the validation.

    Thanked by 1stevewatson301
  • vuevue Member

    same shit on hetzner :)

  • sdqsdq Member

    I can give them all of those, that is very simple.
    However, why I must need to provide these?
    If you go to supermarket to buy a Coca-cola, they ask you, Sir, ID card, bill please! How do you think about it?

    @Zerpy said:

    Do they think all customers are scammers?

    No they don't think all customers are scammers. If you're having a problem giving the info they want, then just proceed and not complete your order.

    If you're not into doing anything wrong, it also shouldn't be a problem to pass the validation.

    Thanked by 1AlwaysSkint
  • sdqsdq Member

    @vue said:
    same shit on hetzner :)

    No, Hetzner need ID only.

    Thanked by 1Offshore_Solutions
  • bdlbdl Member

    My God, I have never seen such an excessive request. In my impression, only Chinese friend tell me Communist China would have such a requirement.

    China has no need to request the info. They already have it. :)

  • fendixfendix Member

    ID verification was sufficient for me, okay I‘m a german. @other hosts I had to give them my id, electricity bill and an account current.

    Recommended virtual servers: php-friends | hetzner | buyvm

  • sdqsdq Member

    @fendix said:
    ID verification was sufficient for me, okay I‘m a german. @other hosts I had to give them my id, electricity bill and an account current.

    I am from Malaysia. Well, buying a vps can also be racially discriminatory.

  • edoarudo5edoarudo5 Member
    edited April 4

    Well, it's all good, I guess. I got verified despite looking like a terrorist on my photo. Just found out that you need to pay in advance before service is activated, I already paid but no service is showing, I guess it's activated later... I had worse verification experience at Hetzner, had to be in the US with my family to have an account, never let me verify when I was at home.

  • sdqsdq Member

    @edoarudo5 said:
    Well, it's all good I guess. I got verified despite looking like a terrorist on my photo. Just found out that you need to pay in advance before service is activated, I already paid but no service is showing, I guess it's activated later... I had worse verification at Hetzner, had to be in the US with my family to have an account, never let me verify when I was at home.

    I have notified them to cancel the order, and I feel very insulted. I don't mind paying in advance, it's only 30 euros, which is not a big number. My anger is that I can't just provide ID and electricity bill, I must also provide a photo of me and ID! When I apply for an offshore account with NASDAQ, I only need my ID and electricity bill. I applied at home. Malaysia is now a public holiday and I stay at home all day long.

    Thanked by 1AlwaysSkint
  • deankdeank Member, Troll

    It's your loss, not theirs.

    "Jarland is stupid."

  • edoarudo5edoarudo5 Member
    edited April 4

    @sdq said:

    @edoarudo5 said:
    Well, it's all good I guess. I got verified despite looking like a terrorist on my photo. Just found out that you need to pay in advance before service is activated, I already paid but no service is showing, I guess it's activated later... I had worse verification at Hetzner, had to be in the US with my family to have an account, never let me verify when I was at home.

    I have notified them to cancel the order, and I feel very insulted. I don't mind paying in advance, it's only 30 euros, which is not a big number. My anger is that I can't just provide ID and electricity bill, I must also provide a photo of me and ID! When I apply for an offshore account with NASDAQ, I only need my ID and electricity bill. I applied at home. Malaysia is now a public holiday and I stay at home all day long.

    It's definitely a hassle if you ask me but their deal, their rules. Hetzner made me feel the same way but there are some good deals that are worth the hassle. Didn't submit an electricity bill for my proof of address, just sent them one of my postpaid phone bills and it was okay as well.

    Honestly got me the impression that these german companies' a buncha racists because of these over the top verification procedures but it might just be standard practice for all their international customers. I guess it also stops a lot of scammers and abusers. So it's all good.

  • debaserdebaser Member

    @sdq said:
    If you go to supermarket to buy a Coca-cola, they ask you, Sir, ID card, bill please! How do you think about it?

    Can you use a bottle of Coke to send spam, scam people, set up a phishing site, attack other servers and all other nasty things?

    They want to make sure that you really are who you say you are. Because that makes that they can hold you responsible for what you do with your server.

    Also, I could send any ID and a manufactured bill, that’s why they want to see you holding your ID.

  • sdqsdq Member

    @deank said:
    It's your loss, not theirs.

    It's funny, what do I have to lose? Are they the only vps provider? Will the earth disintegrate without them?

  • deankdeank Member, Troll

    Hetzner and Netcup frequently have killer deals.

    So, it's your loss, not theirs.

    "Jarland is stupid."

  • angstromangstrom Member

    @sdq said:
    What exactly does Netcup want to do?

    They want to play it safe -- they're cautious.

    For them, you're just some unknown guy in a far-away country: why should they trust you?

    They're asking you to identify yourself.

    Congrats on your first post.

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • sdqsdq Member

    @debaser said:

    @sdq said:
    If you go to supermarket to buy a Coca-cola, they ask you, Sir, ID card, bill please! How do you think about it?

    Can you use a bottle of Coke to send spam, scam people, set up a phishing site, attack other servers and all other nasty things?

    They want to make sure that you really are who you say you are. Because that makes that they can hold you responsible for what you do with your server.

    Also, I could send any ID and a manufactured bill, that’s why they want to see you holding your ID.

    The same logic, terrorists can use Coca-cola bottles to make bombs, BOOM BOOM~~ To prevent this problem, ID and other certification are needed.
    Sir, ID/Bill/Oath Please!

  • sdqsdq Member

    @angstrom said:

    @sdq said:
    What exactly does Netcup want to do?

    They want to play it safe -- they're cautious.

    For them, you're just some unknown guy in a far-away country: why should they trust you?

    They're asking you to identify yourself.

    Congrats on your first post.

    I usually just read the posts . I was very angry today, so I registered an account.
    There is a saying in the law called the presumption of guilt and the presumption of innocence. This is the foundation of a civilized society.

  • deankdeank Member, Troll

    Sigh, another PMS.

    Thanked by 2stevewatson301 pike

    "Jarland is stupid."

  • debaserdebaser Member
    edited April 4

    @sdq said:

    @debaser said:

    @sdq said:
    If you go to supermarket to buy a Coca-cola, they ask you, Sir, ID card, bill please! How do you think about it?

    Can you use a bottle of Coke to send spam, scam people, set up a phishing site, attack other servers and all other nasty things?

    They want to make sure that you really are who you say you are. Because that makes that they can hold you responsible for what you do with your server.

    Also, I could send any ID and a manufactured bill, that’s why they want to see you holding your ID.

    The same logic, terrorists can use Coca-cola bottles to make bombs, BOOM BOOM~~ To prevent this problem, ID and other certification are needed.
    Sir, ID/Bill/Oath Please!

    Yes, that’s exactly the same. In your alternative reality.

    As @deank says: it’s your loss. Either you provide them with the information they ask and have an account for years to come or you complain cry about it here and end up with nothing. Your choice.

  • @sdq said:
    The same logic, terrorists can use Coca-cola bottles to make bombs, BOOM BOOM~~

    Ok?

  • sdqsdq Member

    @debaser said:

    Yes, that’s exactly the same. In your alternative reality.

    As @deank says: it’s your loss. Either you provide them with the information they ask and have an account for years to come or you complain about it here and end up with nothing. Your choice.

    If I choose, it costs 40 euros to keep my self-esteem, and I can get a 25% discount if I lose my self-esteem. There is no doubt that I will choose the former.

  • @sdq said:
    If I choose, it costs 40 euros to keep my self-esteem, and I can get a 25% discount if I lose my self-esteem. There is no doubt that I will choose the former.

    Well then stop yapping and find another provider, netcup doesn't give a single shit about you nor any of us.

  • debaserdebaser Member

    @sdq said:

    @debaser said:

    Yes, that’s exactly the same. In your alternative reality.

    As @deank says: it’s your loss. Either you provide them with the information they ask and have an account for years to come or you complain about it here and end up with nothing. Your choice.

    If I choose, it costs 40 euros to keep my self-esteem, and I can get a 25% discount if I lose my self-esteem. There is no doubt that I will choose the former.

    If you think confirming your identity with a company is the same as losing your self esteem, you must have a pretty privileged life.

    Almost makes me wonder if you’re the type of customer they try to keep out. Almost.

  • sdqsdq Member

    @jmgcaguicla said:

    @sdq said:
    If I choose, it costs 40 euros to keep my self-esteem, and I can get a 25% discount if I lose my self-esteem. There is no doubt that I will choose the former.

    Well then stop yapping and find another provider, netcup doesn't give a single shit about you nor any of us.

    Complaints and criticisms do not prevent me from looking for other providers. Posting comments on LET is also helpful to otherone and it is also a user's right. In fact, I have been using Hetzner, Netcup just let me stop the idea of changing the provider.

  • AlwaysSkintAlwaysSkint Member
    edited April 4

    I for one, don't lose sleep over not having Hetzner/Netcup. Draconian signup, restrictive cancellation policies and contract terms/duration (6/12 month) that are nearly as bad as paid TV.
    No loss whatsoever to me. :)
    Oh, and still the unsolicited port scans come from their networks (Hetz in particular), so the pissin' about that they do serves little benefit to the 'net as a whole.

    Long live LowEndInfo.com

  • @sdq said:
    Complaints and criticisms do not prevent me from looking for other providers. Posting comments on LET is also helpful to otherone and it is also a user's right. In fact, I have been using Hetzner, Netcup just let me stop the idea of changing the provider.

    I saw that you just registered today so I'll give you a pass, but just know that all LE forums are already aware of this practice (notably with providers from Germany) and your PMS thread provides no additional value.

  • sdqsdq Member

    @debaser said:

    If you think confirming your identity with a company is the same as losing your self esteem, you must have a pretty privileged life.

    Almost makes me wonder if you’re the type of customer they try to keep out. Almost.

    Yes, I am obviously not the customer they need. For me, personal privacy and self-esteem far exceed the discounts they can offer.
    I am not the kind of customer you think, I pay over thousand dollars to Heztner and Linode every month and never abuse.

    Thanked by 1pbx
  • sdqsdq Member

    @debaser said:
    If you think confirming your identity with a company is the same as losing your self esteem, you must have a pretty privileged life.

    Just like the example I gave earlier, when you buy COCA-COLA, you are asked to show your ID, and you are asked to show your ID when you go to the bank to get a loan. This is of a different nature.

  • @sdq said: For me, personal privacy and self-esteem far exceed the discounts they can offer.

    This.

    Thanked by 1webcraft

    Long live LowEndInfo.com

  • Netcup: You must cancel the order one month before the contract expires, otherwise the contract will be automatically renewed

  • sdqsdq Member

    @AlwaysSkint said:

    @sdq said: For me, personal privacy and self-esteem far exceed the discounts they can offer.

    This.

    Unfortunately, not only 'this'. I provided are my real ID and real electricity bill.

  • aiden1aiden1 Member

    WTF are you complaining about? You can choose to not use them

  • angstromangstrom Member
    edited April 5

    @sdq said:

    @angstrom said:

    @sdq said:
    What exactly does Netcup want to do?

    They want to play it safe -- they're cautious.

    For them, you're just some unknown guy in a far-away country: why should they trust you?

    They're asking you to identify yourself.

    Congrats on your first post.

    I usually just read the posts . I was very angry today, so I registered an account.
    There is a saying in the law called the presumption of guilt and the presumption of innocence. This is the foundation of a civilized society.

    You're confusing two different things.

    No one has arrested you. No one has accused you of anything. You're not on trial.

    You're being asked to identify yourself in order to obtain a service (a VPS) from a provider (netcup).

    If you can't see the difference between these two, then this is another order of difficulty and you would do better to try to understand this difference before signing up on a forum and starting an angry thread.

    Thanked by 2pbx webcraft

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • KaffekoppKaffekopp Member, No Sales

    Netcup did the same to me, and didnt accept my photos, even with bills, id, face, dates and stuff. In the end, i made a video and sent them with all the info read out letter by letter, and they accepted it 2 minutes later.

    Yes, netcup is strict, but if you have a usecase for their services, it is worth it. I have not had any issues with netcup for a year now, with refunds, orders, invoices or anything. It just works.

  • KousakaKousaka Member

    True, their verification is strict, you can choose other hosts if you don’t like it. From their point of view they want you to prove who you are to avoid later issues.
    Besides, in China we do not need a photo like that when ordering a server, if you are not going to use your server to host a website. If you do, then it’s another story.

    Thanked by 1pbx
  • lukgthlukgth Member

    I'm german, I bought a domain from them and they called me for verification.

  • pbxpbx Member

    @Kousaka said: True, their verification is strict, you can choose other hosts if you don’t like it. From their point of view they want you to prove who you are to avoid later issues.

    I think that they do that because they have cheap price and it would cost them too much to deal with abuse: better focus on good long term customers with a strict system to get rid of potential "bad apples", even though it might keep a couple of trouble-free customers from ordering.

    I don't remember exactly what they asked me, but it wasn't troublesome. That being said, it was some time ago, their process might be more strict these days...

  • LTnigerLTniger Member

    Netcup with its questionable billing practices should be avoided at all costs if possible. There is php-friends, hetzner and plenty of alternatives. Think five times before placing an order!

    #!/Bashblog.net | Free Wordpress Hosting | If you can't idle, what's the point?

  • @Kaffekopp said:
    Netcup did the same to me, and didnt accept my photos, even with bills, id, face, dates and stuff. In the end, i made a video and sent them with all the info read out letter by letter, and they accepted it 2 minutes later.

    Yes, netcup is strict, but if you have a usecase for their services, it is worth it. I have not had any issues with netcup for a year now, with refunds, orders, invoices or anything. It just works.

    That is some next level effort to sign up for hosting. :D It's great that you have an active account with them now though, I see great value just like on their services (promo rate) just like Hetzner.

  • pikepike Member

    @sdq said:
    I am from Malaysia. Well, buying a vps can also be racially discriminatory.

    It is really simple. They are about to sell you a platform that you could use for criminal activity, which then would lead to their servers being taken away by the feds and causing a huge headache trying to get their customers back online.
    The risk of someone doing this, and then getting away without paying for their loss is significantly higher for countries that are not member or in close relation to the european union, e.g. malaysia.

    The only thing you can really complain about is that they didnt just outright deny you but instead asked you for two steps of verification, where the last step wasnt known to you before you took the first. And in case this is justified, e.g. your ID and power bill didn't fully match, or your IP location didnt match your power bill adress, you can't really complain about anything.

    This has nothing to do with racism.

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