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BuyVM is looking to hire another support tech!
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BuyVM is looking to hire another support tech!

FranciscoFrancisco Top Provider
edited April 4 in Offers

Hello everyone,

I'm looking to hire another support rep to pickup higher skill tickets (network, routing, linux trouble shooting, etc). I'm looking for someone to fill a 10AM-6PM GMT -7 M-F position. You'd be working with our head of support, Anthony.

The perfect candidate would have:

  • Experience with cPanel and Directadmin. While we're not offering Buyshared plans anymore, Directadmin is a big part of our offerings.
  • A good handling on trouble shooting and debugging. I need someone that can work at a problem, even if it means looking for ideas on stackoverflow.
  • A good grasp of the english language. Other languages such as Spanish, Portuguese, & Chinese, would be a huge positive.
  • Strong experience with Linux is a must. Windows is a nice plus as well.
  • A good understanding of networking & routing. You can read an MTR, you've setup tunnels (GRE, WG, OVPN, things like that. If you've setup your own BGP routing, OSPF, static routing, that'd be a huge win.

Please PM me here with your resumes or just to talk things over.

Wage & perks to be negotiated in private. Please, no outsourcing teams. You must work exclusively for us.

Francisco

BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address

Comments

  • cazrzcazrz Member

    Please attend to my ticket #479404 before I get pissed off on the tech handling it.

  • filefile Member

    Uncle Fran wants YOU to join the BuyVM Support Task Force!

    Thanked by 3Francisco SmallWeb cats

    Asterisk Technical Lead and Hater of Fax Machines
    I know where the VoIP bodies are buried

  • FoulFoul Member

    You can't go wrong working for the stallion man.

    They'd most def take care of you over there.

  • deankdeank Member, Troll

    Repeat after me.

    Frantech empire is evil, and Francisco is the reincarnation of the baby Jesus.

    "Jarland is stupid."

  • SirFoxySirFoxy Member

    Frantech empire is evil, and Francisco is the reincarnation of the baby Jesus.

    lurking in the shadows like a wombat or some shit

  • LeeLee Member

    @cazrz said: Please attend to my ticket #479404 before I get pissed off on the tech handling it.

    Sounds like it is assigned to Fran :)

  • FranciscoFrancisco Top Provider

    @Lee said: Sounds like it is assigned to Fran

    Already handled it :)

    Francisco

    Thanked by 1Lee
    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • MikePTMikePT Member, Provider

    @Francisco oh boy. If you ever consider my shared plans please let me know. I provide support in EN and PT/BR.

    Thanked by 2Ympker quickuse
  • @Francisco said: even if it means looking for ideas on stackoverflow.

    This gave me huge hope.

  • FranciscoFrancisco Top Provider
    edited April 5

    @Boogeyman said:

    @Francisco said: even if it means looking for ideas on stackoverflow.

    This gave me huge hope.

    Ideas != fixes :)

    Some obscure error that someone ran into and asked, and some replies gave hints into where to look? No problem. Obviously if someones just copy/pasting random stuff then they'll get yeeted quick.

    At the end of the day I just don't want 'i dunno what to do' and my queue gets no lighter. This just ends up with people upset with the delays due to ticket hockey.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • @Francisco said:

    @Boogeyman said:

    @Francisco said: even if it means looking for ideas on stackoverflow.

    This gave me huge hope.

    Ideas != fixes :)

    Some obscure error that someone ran into and asked, and some replies gave hints into where to look? No problem. Obviously if someones just copy/pasting random stuff then they'll get yeeted quick.

    At the end of the day I just don't want 'i dunno what to do' and my queue gets no lighter. This just ends up with people upset with the delays due to ticket hockey.

    Francisco

    I agree. But the people on StackOverflow always impressed me with their knowledge. And it's upto OP/whoever looking for a fix on their issue to find and fix the issue. And StackOverflow doesn't welcome any question that is not properly asked.

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