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Shinjiru VPS Slow Download Issue
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Shinjiru VPS Slow Download Issue

gemuruhcogemuruhco Member
edited March 29 in Providers

Hello.
I've been using Windows VPS from Shinjiru since 22/05/2020 in Malaysia DataCenter.
In the last years, i've got no problem with them at all.
They are offering Raya Promo and CNY Promo with 1Gbps Shared Network.
However, i just notice last weeks the Download & Upload slowing down so much.
I've create a ticket for them to solved the speed issue and keep follow up the discussion in the ticket. Giving them speedtest result,routing result for them to resolved the issue soon as possible.At first, they keep saying that the caused of Download Speed is high usage on CPU while doing speedtest.net in browser. So then i try Speedtest-cli and using python installed on the machine. Of course before going to test, i am closing all non system application after restarting the server to doing the test and try to look if the SSD/HDD IO is the caused of this issue but no SSD/HDD io looks normal to me. Unfortunately, the speed of download still same . They said they already tweak the route and speed a few times and yes the route is better however the speed for DOWNLOAD still remain the same while UPLOAD speed keep going up more than the speed of Download.They also mentioned in the ticket that they only giving the customers 100M network while i am using 1Gbps Shared Network Plan. I know it is shared I do not intend to use the whole of their bandwidth but at least not this kind of too slow Download Speed. Finally, after they are checking everything and they are saying in the ticket that

**As check with our internal team, the node is not overloaded. We would like to emphasize that as you are using VPS, everything is shared including network. As we check on our end the network is currently stable. Yes previously it was not due to some difficulties that we face but its already resolved. We would also like to emphasize that not to all speedtest server customer will be getting high speedtest result as it also depending on the geo location and the speedtest server. There are various reason that influence the speedtest result.

We only able to give customer 100M as per what customer subscribed.We check all over the network and the node, there is no indication of customer facing any network issue or instability for now. If you which to get better and stable speed, we suggest you to subscribe to Dedicated Server with dedicated bandwidth.

As for now, we do not see any further issue on this as we tested on our infra and node as well.
**

I would like to know how about all of your opinions,

Is this considered as normal or not?

Sorry for the bad english.

Thanks

Below is some of the speedtest result showing of all result is slow at Download except upload.
And only a few speedtest are stable.

Microsoft Windows [Version 10.0.19041.450]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 2054
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Viewqwest Pte Ltd (Singapore) [976.01 km]: 12.345 ms
Testing download speed................................................................................
Download: 388.86 Mbit/s
Testing upload speed................................................................................................
Upload: 383.68 Mbit/s
Share results: http://www.speedtest.net/result/11167017177.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 367
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by NewMedia Express (Singapore) [976.01 km]: 9.965 ms
Testing download speed................................................................................
Download: 52.27 Mbit/s
Testing upload speed................................................................................................
Upload: 353.71 Mbit/s
Share results: http://www.speedtest.net/result/11167019671.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 20637
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by OVH Cloud (Singapore) [976.01 km]: 16.871 ms
Testing download speed................................................................................
Download: 73.64 Mbit/s
Testing upload speed................................................................................................
Upload: 296.35 Mbit/s
Share results: http://www.speedtest.net/result/11167022346.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 28640
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Webe Digital Sdn Bhd (Iskandar Puteri) [992.94 km]: 11.305 ms
Testing download speed................................................................................
Download: 68.13 Mbit/s
Testing upload speed................................................................................................
Upload: 293.72 Mbit/s
Share results: http://www.speedtest.net/result/11167024248.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 19302
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Telekom Malaysia Berhad (Cyberjaya) [1205.36 km]: 12.08 ms
Testing download speed................................................................................
Download: 70.77 Mbit/s
Testing upload speed................................................................................................
Upload: 262.59 Mbit/s
Share results: http://www.speedtest.net/result/11167026070.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 5721
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Celcom Axiata (Petaling Jaya) [1206.77 km]: 6.8 ms
Testing download speed................................................................................
Download: 152.18 Mbit/s
Testing upload speed................................................................................................
Upload: 318.31 Mbit/s
Share results: http://www.speedtest.net/result/11167027728.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 19318
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Telekom Malaysia Berhad (Kuala Lumpur) [1202.85 km]: 12.684 ms
Testing download speed................................................................................
Download: 61.71 Mbit/s
Testing upload speed................................................................................................
Upload: 308.00 Mbit/s
Share results: http://www.speedtest.net/result/11167029863.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 1701
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Yes 4G (Kuala Lumpur) [1202.85 km]: 7.08 ms
Testing download speed................................................................................
Download: 288.00 Mbit/s
Testing upload speed................................................................................................
Upload: 385.21 Mbit/s
Share results: http://www.speedtest.net/result/11167031357.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 11557
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by U Mobile (Kuala Lumpur) [1202.85 km]: 6.114 ms
Testing download speed................................................................................
Download: 350.32 Mbit/s
Testing upload speed................................................................................................
Upload: 335.45 Mbit/s
Share results: http://www.speedtest.net/result/11167033662.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 8700
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by YTL Broadband (Kuala Lumpur) [1202.85 km]: 5.497 ms
Testing download speed................................................................................
Download: 251.29 Mbit/s
Testing upload speed................................................................................................
Upload: 310.45 Mbit/s
Share results: http://www.speedtest.net/result/11167035500.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 4348
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Exabytes Cloud Sdn Bhd (Kuala Lumpur) [1202.85 km]: 5.994 ms
Testing download speed................................................................................
Download: 105.04 Mbit/s
Testing upload speed................................................................................................
Upload: 306.99 Mbit/s
Share results: http://www.speedtest.net/result/11167037370.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 26511
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Maxis (Subang Jaya) [1213.83 km]: 6.152 ms
Testing download speed................................................................................
Download: 137.16 Mbit/s
Testing upload speed................................................................................................
Upload: 416.72 Mbit/s
Share results: http://www.speedtest.net/result/11167039056.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 28974
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Digi Malaysia (Shah Alam) [1219.71 km]: 6.694 ms
Testing download speed................................................................................
Download: 385.66 Mbit/s
Testing upload speed................................................................................................
Upload: 250.08 Mbit/s
Share results: http://www.speedtest.net/result/11167040728.png

`

Comments

  • Meanwhile speedtest at similar time when i am testing in DO.

    [email protected]:~# speedtest-cli --share --server 2054
    Retrieving speedtest.net configuration...
    Testing from Digital Ocean (ip)...
    Retrieving speedtest.net server list...
    Retrieving information for the selected server...
    Hosted by Viewqwest Pte Ltd (Singapore) [13.00 km]: 2.454 ms
    Testing download speed................................................................................
    Download: 3869.77 Mbit/s
    Testing upload speed......................................................................................................
    Upload: 212.73 Mbit/s
    Share results: http://www.speedtest.net/result/11166955408.png

    [email protected]:~# speedtest-cli --share --server 367
    Retrieving speedtest.net configuration...
    Testing from Digital Ocean (ip)...
    Retrieving speedtest.net server list...
    Retrieving information for the selected server...
    Hosted by NewMedia Express (Singapore) [13.00 km]: 2.187 ms
    Testing download speed................................................................................
    Download: 3350.64 Mbit/s
    Testing upload speed......................................................................................................
    Upload: 1987.73 Mbit/s
    Share results: http://www.speedtest.net/result/11166956827.png

    [email protected]:~# speedtest-cli --share --server 20637
    Retrieving speedtest.net configuration...
    Testing from Digital Ocean (ip)...
    Retrieving speedtest.net server list...
    Retrieving information for the selected server...
    Hosted by OVH Cloud (Singapore) [13.00 km]: 44.464 ms
    Testing download speed................................................................................
    Download: 922.46 Mbit/s
    Testing upload speed......................................................................................................
    Upload: 925.80 Mbit/s
    Share results: http://www.speedtest.net/result/11166957920.png

    [email protected]:~# speedtest-cli --share --server 28640
    Retrieving speedtest.net configuration...
    Testing from Digital Ocean (ip)...
    Retrieving speedtest.net server list...
    Retrieving information for the selected server...
    Hosted by Webe Digital Sdn Bhd (Iskandar Puteri) [13.20 km]: 71.522 ms
    Testing download speed................................................................................
    Download: 656.13 Mbit/s
    Testing upload speed......................................................................................................
    Upload: 197.37 Mbit/s
    Share results: http://www.speedtest.net/result/11166959256.png

    [email protected]:~# speedtest-cli --share --server 19302
    Retrieving speedtest.net configuration...
    Testing from Digital Ocean (ip)...
    Retrieving speedtest.net server list...
    Retrieving information for the selected server...
    Hosted by Telekom Malaysia Berhad (Cyberjaya) [287.61 km]: 40.106 ms
    Testing download speed................................................................................
    Download: 1319.23 Mbit/s
    Testing upload speed......................................................................................................
    Upload: 258.18 Mbit/s
    Share results: http://www.speedtest.net/result/11166961002.png

    [email protected]:~# speedtest-cli --share --server 5721
    Retrieving speedtest.net configuration...
    Testing from Digital Ocean (ip)...
    Retrieving speedtest.net server list...
    Retrieving information for the selected server...
    Hosted by Celcom Axiata (Petaling Jaya) [299.62 km]: 9.69 ms
    Testing download speed................................................................................
    Download: 1629.53 Mbit/s
    Testing upload speed......................................................................................................
    Upload: 692.02 Mbit/s
    Share results: http://www.speedtest.net/result/11166961706.png

    [email protected]:~# speedtest-cli --share --server 19318
    Retrieving speedtest.net configuration...
    Testing from Digital Ocean (ip)...
    Retrieving speedtest.net server list...
    Retrieving information for the selected server...
    Hosted by Telekom Malaysia Berhad (Kuala Lumpur) [300.35 km]: 37.4 ms
    Testing download speed................................................................................
    Download: 1293.27 Mbit/s
    Testing upload speed......................................................................................................
    Upload: 217.46 Mbit/s
    Share results: http://www.speedtest.net/result/11166962709.png

    [email protected]:~# speedtest-cli --share --server 1701
    Retrieving speedtest.net configuration...
    Testing from Digital Ocean (ip)...
    Retrieving speedtest.net server list...
    Retrieving information for the selected server...
    Hosted by Yes 4G (Kuala Lumpur) [300.35 km]: 11.014 ms
    Testing download speed................................................................................
    Download: 3448.92 Mbit/s
    Testing upload speed......................................................................................................
    Upload: 211.37 Mbit/s
    Share results: http://www.speedtest.net/result/11166963515.png

    [email protected]:~# speedtest-cli --share --server 11557
    Retrieving speedtest.net configuration...
    Testing from Digital Ocean (ip)...
    Retrieving speedtest.net server list...
    Retrieving information for the selected server...
    Hosted by U Mobile (Kuala Lumpur) [300.35 km]: 11.633 ms
    Testing download speed................................................................................
    Download: 234.58 Mbit/s
    Testing upload speed......................................................................................................
    Upload: 1301.34 Mbit/s
    Share results: http://www.speedtest.net/result/11166964964.png

    [email protected]:~# speedtest-cli --share --server 8700
    Retrieving speedtest.net configuration...
    Testing from Digital Ocean (ip)...
    Retrieving speedtest.net server list...
    Retrieving information for the selected server...
    Hosted by YTL Broadband (Kuala Lumpur) [300.35 km]: 8.898 ms
    Testing download speed................................................................................
    Download: 3498.23 Mbit/s
    Testing upload speed......................................................................................................
    Upload: 201.35 Mbit/s
    Share results: http://www.speedtest.net/result/11166965842.png

    [email protected]:~# speedtest-cli --share --server 4348
    Retrieving speedtest.net configuration...
    Testing from Digital Ocean (ip)...
    Retrieving speedtest.net server list...
    Retrieving information for the selected server...
    Hosted by Exabytes Cloud Sdn Bhd (Kuala Lumpur) [300.35 km]: 10.644 ms
    Testing download speed................................................................................
    Download: 360.66 Mbit/s
    Testing upload speed......................................................................................................
    Upload: 277.43 Mbit/s
    Share results: http://www.speedtest.net/result/11166967241.png

    [email protected]:~# speedtest-cli --share --server 26511
    Retrieving speedtest.net configuration...
    Testing from Digital Ocean (ip)...
    Retrieving speedtest.net server list...
    Retrieving information for the selected server...
    Hosted by Maxis (Subang Jaya) [303.20 km]: 10.407 ms
    Testing download speed................................................................................
    Download: 3317.72 Mbit/s
    Testing upload speed......................................................................................................
    Upload: 215.62 Mbit/s
    Share results: http://www.speedtest.net/result/11166968664.png

    [email protected]:~# speedtest-cli --share --server 28974
    Retrieving speedtest.net configuration...
    Testing from Digital Ocean (ip)...
    Retrieving speedtest.net server list...
    Retrieving information for the selected server...
    Hosted by Digi Malaysia (Shah Alam) [309.52 km]: 11.143 ms
    Testing download speed................................................................................
    Download: 3452.95 Mbit/s
    Testing upload speed......................................................................................................
    Upload: 1095.97 Mbit/s
    Share results: http://www.speedtest.net/result/11166969434.png
    [email protected]:~#

  • Award for worst formatting and speedtest-cli usage 2021, congratulations.

  • RIYADRIYAD Member, Provider

    You are getting average speed of 300Mbps/300Mbps on a shared 1gbps connection , this seem quit ok .

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  • FaiziFaizi Member

    @RIYAD said:
    You are getting average speed of 300Mbps/300Mbps on a shared 1gbps connection , this seem quit ok .

    Not to mention in Malaysia where network is 10 years backward compared to Singapore .

  • heLL_bOyheLL_bOy Member
    edited March 29

    They might have bandwidth cap on the VPS or the server itself have overload? 1Gbps shared can't be lower then 500Mbps.

    Shinjiru network is not the best. you can view their BGP routing in somewhere.

    you might have a try with IPserverone but abit costly compare to Shinjiru.

  • mrclownmrclown Member

    @gemuruhco

    They have two DC. 1 is heavily congested while the other is not. If I remember, one of them is AIMS.

    Their network is highly congested locally and route issues even within local. They could fix or move you to another location if there's enough MTR and proof. But they will propose you about dedicated bandwidth cost and etc before fix actually happen.

    Try your luck but their network is indeed congest and not clean on one of the two DCs.

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  • @RIYAD said:
    You are getting average speed of 300Mbps/300Mbps on a shared 1gbps connection , this seem quit ok .

    Yes. but the problem is its not always stable as this.
    Usually below than 100Mbps while their plan offer is 1Gbps.
    100Mbps is already enough for me but not for lower than that especially they has been operating since a long time ago 1998 i think really old provider in Malaysia. :(

    @heLL_bOy said:
    They might have bandwidth cap on the VPS or the server itself have overload? 1Gbps shared can't be lower then 500Mbps.

    Shinjiru network is not the best. you can view their BGP routing in somewhere.

    you might have a try with IPserverone but abit costly compare to Shinjiru.

    That's what i was thinking a few days ago before opening the ticket. Maybe they have overload or maybe something is going on in their node. Therefore, i am opening the ticket for resolutions on this issue but after a few days keeping follow up instead the final words they are saying that was normal which is i think this is not normal at all.Like i said if its on average about 1xxmbps thats okay but for lower than that even on 1gbps plan, then must be something going on. I would like to go to IPServerone but its really costly. IPServerone had a good and stable reputations for their own network since then.

    @mrclown said:
    @gemuruhco

    They have two DC. 1 is heavily congested while the other is not. If I remember, one of them is AIMS.

    Their network is highly congested locally and route issues even within local. They could fix or move you to another location if there's enough MTR and proof. But they will propose you about dedicated bandwidth cost and etc before fix actually happen.

    Try your luck but their network is indeed congest and not clean on one of the two DCs.

    Yes they have one in AIMS but i think the latest one is almost all not in AIMS anymore. I'll try to talk with them about the other node in AIMS if possible. and again Yes they mostly asking about to upgrade to Dedicated Bandwidth or Dedicated Server which is a little high cost for me.

  • @gemuruhco said: That's what i was thinking a few days ago before opening the ticket. Maybe they have overload or maybe something is going on in their node. Therefore, i am opening the ticket for resolutions on this issue but after a few days keeping follow up instead the final words they are saying that was normal which is i think this is not normal at all.Like i said if its on average about 1xxmbps thats okay but for lower than that even on 1gbps plan, then must be something going on. I would like to go to IPServerone but its really costly. IPServerone had a good and stable reputations for their own network since then.

    FYI, ipserverone all machine are running dedicated 100Mbps. but personally i prefer ipserverone and is far better then shinjiru on the routing part.

    Shinjiru got two location AIMS another is JBIX

    Ipserverone got three location AIMS,CJ1 and CX2

    Thanked by 1gemuruhco
  • Seems normal, this ain't a dedicated line but shared.

    Thanked by 2yoursunny gemuruhco

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  • caracalcaracal Member

    @gemuruhco said: We only able to give customer 100M as per what customer subscribed

    More than 100M. Fair enough network

  • thedpthedp Member

    You're in a shared environment so even if things improves tomorrow, this same situation can and will repeat itself.

    Plus, if your customers are TM/unifi users then having shitty routing and poor download speeds is somewhat, expected.

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  • donkodonko Member

    100Mb on 1Gbps Shared is fair enough

  • deankdeank Member, Troll

    Looks like adequate enough for me.

    What are you expecting? A dedicated line speed @ 24/7?

    Thanked by 2yoursunny gemuruhco

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  • @skorupion said:
    Seems normal, this ain't a dedicated line but shared.

    @caracal said:

    @gemuruhco said: We only able to give customer 100M as per what customer subscribed

    More than 100M. Fair enough network

    @donko said:
    100Mb on 1Gbps Shared is fair enough

    But in the same region, i am getting lower than that.

    @deank said:
    Looks like adequate enough for me.

    What are you expecting? A dedicated line speed @ 24/7?

    I do not intend to fully use even 10% of 1gbps but at least for just a moment like 10-15min it can boost for a simple small task that should be enough. I am not going to use it at all the time because i know it's on shared network. Even other small provider had better speed than this and they are also shared . their speed is not below than 100mbps based on my experience before since 2007 when i am starting to purchase my first vps for personal use.

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