any expert can help me?

ruhulamin7

i need help.
https://ibb.co/tx80BYB

that's issue from my end? Or provider end?
anyone just tell me that.

jar

If it's an unmanaged VPS, it's your end.

ruhulamin7

@jar said:
If it's an unmanaged VPS, it's your end.

but Many of my sites were running on it. Tomorrow is abruptly closed

vnsugadev

Yep. That seems like something you'd fix. If it says GRUB issues, likely some part of the kernel or whatever has been broken and it isn't booting up or so. What Distro is that anyway

jar

@ruhulamin7 said:

@jar said:
If it's an unmanaged VPS, it's your end.

but Many of my sites were running on it. Tomorrow is abruptly closed

It's a lot like this: Your desktop computer at home is no longer booting into Windows/Linux/MacOS, instead you just see a flashing cursor on the screen. What do? No one can say up front with any guaranteed right answer. Could be any number of things. If that computer is really important then you're going to run to the nearest computer shop and pay them to fix it for you.

Similarly, if you're using an unmanaged VPS and it's not booting, and you don't know what to do, you have two choices. Learn how to fix it, or go find an expert. If you need an expert to jump in and handle it for you, I recommend this one: https://www.rack911.com/

Alternatively, you could ask the provider if they would be willing to charge for their time to look into it for you. They might. Just remember if you didn't pay for a managed VPS, they didn't charge you for their time to do that up front, you'll need to pay what they quote you.

yoursunny

@jar said:
It's a lot like this: Your desktop computer at home is no longer booting into Windows/Linux/MacOS, instead you just see a flashing cursor on the screen. What do? No one can say up front with any guaranteed right answer. Could be any number of things. If that computer is really important then you're going to run to the nearest computer shop and pay them to fix it for you.

When my desktop is not working:

• 1996-1998: I call my uncle, and in a few days he'll bring the Windows 95 CD-ROM
• 1999-2000: same but Windows 98
• 2001-2004: uncle gave me a copy of Windows 98 CD-ROM and I've watched him several times, so I get the CD-ROM and reinstall the system
• 2005-2010: same but Windows XP
• 2011-2015: I don't have desktop during these years
• 2016-2021: my desktop is a Raspberry Pi now, so I reimage the SD card

I do not trust computer shops. They always mess things up.

stefeman

@yoursunny said:

@jar said:
It's a lot like this: Your desktop computer at home is no longer booting into Windows/Linux/MacOS, instead you just see a flashing cursor on the screen. What do? No one can say up front with any guaranteed right answer. Could be any number of things. If that computer is really important then you're going to run to the nearest computer shop and pay them to fix it for you.

When my desktop is not working:

• 1996-1998: I call my uncle, and in a few days he'll bring the Windows 95 CD-ROM
• 1999-2000: same but Windows 98
• 2001-2004: uncle gave me a copy of Windows 98 CD-ROM and I've watched him several times, so I get the CD-ROM and reinstall the system
• 2005-2010: same but Windows XP
• 2011-2015: I don't have desktop during these years
• 2016-2021: my desktop is a Raspberry Pi now, so I reimage the SD card

I do not trust computer shops. They always mess things up.

I used to work in a larger one, and ur right.. u shouldnt. We loved to check your desktop folders "for virus" and browser history for "possible reason what might be the issue".

Meanwhile the interns do it for giggles.

chip

@ruhulamin7 said:
i need help.
https://ibb.co/tx80BYB

that's issue from my end? Or provider end?
anyone just tell me that.

The text reads like it's an unmanaged vps and it's not booting ... it looks like you've asked to move it to a different location/node... however the issue is the boot loader on the vm (so as the provider states moving it won't fix the issue)

It looks like they have looked at the vnc console and identified the issue for you (if it was managed they would probably jump in and fix it at this point) however its unmanaged so they have told you you need to look at the vnc console and fix it yourself (which is correct)

Chip

yoursunny

@ruhulamin7 said:

@jar said:
If it's an unmanaged VPS, it's your end.

but Many of my sites were running on it. Tomorrow is abruptly closed

Use the reinstall button and redeploy your websites from backups.

ruhulamin7

@yoursunny said:

@ruhulamin7 said:

@jar said:
If it's an unmanaged VPS, it's your end.

but Many of my sites were running on it. Tomorrow is abruptly closed

Use the reinstall button and redeploy your websites from backups.

I don't have any backup.

I see this situation when I go to set up backup tomorrow

ruhulamin7

@chip said:

@ruhulamin7 said:
i need help.
https://ibb.co/tx80BYB

that's issue from my end? Or provider end?
anyone just tell me that.

The text reads like it's an unmanaged vps and it's not booting ... it looks like you've asked to move it to a different location/node... however the issue is the boot loader on the vm (so as the provider states moving it won't fix the issue)

It looks like they have looked at the vnc console and identified the issue for you (if it was managed they would probably jump in and fix it at this point) however its unmanaged so they have told you you need to look at the vnc console and fix it yourself (which is correct)

Chip

Tomorrow is abruptly down.
and many site hosted on this VPS.

WebProject

@ruhulamin7 said: I don't have any backup.

so based on your comment the data is not important to you just re-install the VPS and the issue is fixed.

The thread can be closed as the we now the issue now!

ruhulamin7

@WebProject said:

@ruhulamin7 said: I don't have any backup.

so based on your comment the data is not important to you just re-install the VPS and the issue is fixed.

The thread can be closed as the we now the issue now!

if i rebuild the vps?
client will kill me for his backup

ben47955

I hope your customers will sue you.

WebProject

@ruhulamin7 said: if i rebuild the vps?

what the GRUB error shows? have you got rescue mode option so you will be able to boot in rescue mode and rebuild?

ruhulamin7

@WebProject said:

@ruhulamin7 said: if i rebuild the vps?

what the GRUB error shows? have you got rescue mode option so you will be able to boot in rescue mode and rebuild?

idk, just i loggin in hostslick cloud account and i see vps is off. and i start the vps but site is all down, that's why i open a ticket.

but ticket response is too much late reply..

notarobo

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said: if i rebuild the vps?

what the GRUB error shows? have you got rescue mode option so you will be able to boot in rescue mode and rebuild?

idk, just i loggin in hostslick cloud account and i see vps is off. and i start the vps but site is all down, that's why i open a ticket.

but ticket response is too much late reply..

is there a rescue mode you can boot into.

ruhulamin7

@notarobo said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said: if i rebuild the vps?

what the GRUB error shows? have you got rescue mode option so you will be able to boot in rescue mode and rebuild?

idk, just i loggin in hostslick cloud account and i see vps is off. and i start the vps but site is all down, that's why i open a ticket.

but ticket response is too much late reply..

is there a rescue mode you can boot into.

i'm nooob, backup are important for me.

caracal

You are not giving enough information.
No one will be able to help you here.
Go to the VNC for your server. Log into the portal/solusVM
Screenshot and paste back.

ben47955

@ruhulamin7 said: i'm nooob, backup are important for me.

So, why you don't have one or many ?

ruhulamin7

@caracal said:
You are not giving enough information.
No one will be able to help you here.
Go to the VNC for your server. Log into the portal/solusVM
Screenshot and paste back.

the screenshot

https://ibb.co/Lrs91d5

WebProject

@caracal said: Log into the portal/solusVM

if it's SolusVM, use the following icon:

ruhulamin7

@WebProject said:

@caracal said: Log into the portal/solusVM

if it's SolusVM, use the following icon:

i'm using virtualizor

WebProject

@ruhulamin7 said: the screenshot

https://ibb.co/Lrs91d5

try the following articles to fix the issue:
https://tildehacker.com/grub-rescue-error-unknown-filesystem
https://superuser.com/questions/349477/grub-error-unknown-filesystem

ruhulamin7

@WebProject said:

@ruhulamin7 said: the screenshot

https://ibb.co/Lrs91d5

try the following articles to fix the issue:
https://tildehacker.com/grub-rescue-error-unknown-filesystem
https://superuser.com/questions/349477/grub-error-unknown-filesystem

i've try it many time and still https://ibb.co/QKzm4tM

thedp

@ruhulamin7 said: i'm nooob, backup are important for me.

Noob? I don't know.

Irresponsible? Clearly.

If backups are important for you, you'd have them, and with it you wouldn't be severely impacted by this incident.

Nevertheless, best of luck recovering from this and answering to your client(s).

notarobo

why r you using cheap low end unmanaged VPS for client without knowing rescued mode and active backup

WebProject

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said: the screenshot

https://ibb.co/Lrs91d5

try the following articles to fix the issue:
https://tildehacker.com/grub-rescue-error-unknown-filesystem
https://superuser.com/questions/349477/grub-error-unknown-filesystem

i've try it many time and still https://ibb.co/QKzm4tM

Looks like you do running windows OS. if your provider support users ISO so you will be able to load external utilities like example: http://www.ultimatebootcd.com/

ruhulamin7

@WebProject said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said: the screenshot

https://ibb.co/Lrs91d5

try the following articles to fix the issue:
https://tildehacker.com/grub-rescue-error-unknown-filesystem
https://superuser.com/questions/349477/grub-error-unknown-filesystem

i've try it many time and still https://ibb.co/QKzm4tM

Looks like you do running windows OS. if your provider support users ISO so you will be able to load external utilities like example: http://www.ultimatebootcd.com/

https://ibb.co/jr0njpY see

chip

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said: the screenshot

https://ibb.co/Lrs91d5

try the following articles to fix the issue:
https://tildehacker.com/grub-rescue-error-unknown-filesystem
https://superuser.com/questions/349477/grub-error-unknown-filesystem

i've try it many time and still https://ibb.co/QKzm4tM

Looks like you do running windows OS. if your provider support users ISO so you will be able to load external utilities like example: http://www.ultimatebootcd.com/

https://ibb.co/jr0njpY see

It looks like they have gone above and beyond right there in offering to look into the issue when the engineer is available.... as the vps is unmanaged you really do owe them

ruhulamin7

@chip said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said: the screenshot

https://ibb.co/Lrs91d5

try the following articles to fix the issue:
https://tildehacker.com/grub-rescue-error-unknown-filesystem
https://superuser.com/questions/349477/grub-error-unknown-filesystem

i've try it many time and still https://ibb.co/QKzm4tM

Looks like you do running windows OS. if your provider support users ISO so you will be able to load external utilities like example: http://www.ultimatebootcd.com/

https://ibb.co/jr0njpY see

It looks like they have gone above and beyond right there in offering to look into the issue when the engineer is available.... as the vps is unmanaged you really do owe them

if is unmanaged, So how is the cPanel going?

valk

@ruhulamin7 said:

@chip said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said: the screenshot

https://ibb.co/Lrs91d5

try the following articles to fix the issue:
https://tildehacker.com/grub-rescue-error-unknown-filesystem
https://superuser.com/questions/349477/grub-error-unknown-filesystem

i've try it many time and still https://ibb.co/QKzm4tM

Looks like you do running windows OS. if your provider support users ISO so you will be able to load external utilities like example: http://www.ultimatebootcd.com/

https://ibb.co/jr0njpY see

It looks like they have gone above and beyond right there in offering to look into the issue when the engineer is available.... as the vps is unmanaged you really do owe them

if is unmanaged, So how is the cPanel going?

What do you mean that's a totally different topic

ruhulamin7

@valk said:

@ruhulamin7 said:

@chip said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said: the screenshot

https://ibb.co/Lrs91d5

try the following articles to fix the issue:
https://tildehacker.com/grub-rescue-error-unknown-filesystem
https://superuser.com/questions/349477/grub-error-unknown-filesystem

i've try it many time and still https://ibb.co/QKzm4tM

Looks like you do running windows OS. if your provider support users ISO so you will be able to load external utilities like example: http://www.ultimatebootcd.com/

https://ibb.co/jr0njpY see

It looks like they have gone above and beyond right there in offering to look into the issue when the engineer is available.... as the vps is unmanaged you really do owe them

if is unmanaged, So how is the cPanel going?

What do you mean that's a totally different topic

i'm using cpanel on this server.
maybe that is not unmanaged.

deank

Oh, my. Really clueless.

The end is nigh.

chip

@deank said:
Oh, my. Really clueless.

The end is nigh.

Yes it is

chip

@ruhulamin7 said:

@valk said:

@ruhulamin7 said:

@chip said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said: the screenshot

https://ibb.co/Lrs91d5

try the following articles to fix the issue:
https://tildehacker.com/grub-rescue-error-unknown-filesystem
https://superuser.com/questions/349477/grub-error-unknown-filesystem

i've try it many time and still https://ibb.co/QKzm4tM

Looks like you do running windows OS. if your provider support users ISO so you will be able to load external utilities like example: http://www.ultimatebootcd.com/

https://ibb.co/jr0njpY see

It looks like they have gone above and beyond right there in offering to look into the issue when the engineer is available.... as the vps is unmanaged you really do owe them

if is unmanaged, So how is the cPanel going?

What do you mean that's a totally different topic

i'm using cpanel on this server.
maybe that is not unmanaged.

From what I can see and @HostSlick will be better equipped to tell us but they only appear to offer unmanaged VPS Services meaning anything outside of their (virtualizor) control panel, hardware or the network is your issue... so your vps not booting is a problem with your vps and not any of the above so it should be your problem to fix

My advice would be: look for a managed VPS provider that can really hold your hand ... or sort out some sort of "custom managed" deal with hostslick if they are able to offer the level of management you require

Chip

ben47955

What are you gonna say to your customer ? HostSlick fault or you being unqualified ?

deank

He is either going to make up a story to blame his "upstream provider" or blame hackers.

WebProject

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said: the screenshot

https://ibb.co/Lrs91d5

try the following articles to fix the issue:
https://tildehacker.com/grub-rescue-error-unknown-filesystem
https://superuser.com/questions/349477/grub-error-unknown-filesystem

i've try it many time and still https://ibb.co/QKzm4tM

Looks like you do running windows OS. if your provider support users ISO so you will be able to load external utilities like example: http://www.ultimatebootcd.com/

https://ibb.co/jr0njpY see

the issue is nothing to do with your provider, if provider is happy to assist than you are lucky but its between you and your provider.

@ruhulamin7 said: i'm using cpanel on this server.

maybe that is not unmanaged.

some providers do offer the managed support but not necessary come with lease of control panel license.

ruhulamin7

@valk said:

@ruhulamin7 said:

@chip said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said:

@WebProject said:

@ruhulamin7 said: the screenshot

https://ibb.co/Lrs91d5

try the following articles to fix the issue:
https://tildehacker.com/grub-rescue-error-unknown-filesystem
https://superuser.com/questions/349477/grub-error-unknown-filesystem

i've try it many time and still https://ibb.co/QKzm4tM

Looks like you do running windows OS. if your provider support users ISO so you will be able to load external utilities like example: http://www.ultimatebootcd.com/

https://ibb.co/jr0njpY see

It looks like they have gone above and beyond right there in offering to look into the issue when the engineer is available.... as the vps is unmanaged you really do owe them

if is unmanaged, So how is the cPanel going?

What do you mean that's a totally different topic

i'm using cpanel on this server.
maybe that is not unmanaged.

@ben47955 said:
What are you gonna say to your customer ? HostSlick fault or you being unqualified ?

no, clients is my, so client just say to me my host third party and me.

seriesn

If this is important to you, stop wasting time and hire a system admin to sort this out for you asap. I recommend rack911. Seriously. Just do it. Specially since you don't have backup, you shouldn't try random command off the internet without knowing what is what and who is who.

If you are charging your customers money, you shouldn't be coming to a public forum and asking for free support when your server has been down for almost a day at this point. This is the cost of doing business. Any business.

Either you are the expert or you hire an expert to help you.

Unless a provider mentions on their plan or on the website that the service is managed, it is not. It never is.

ruhulamin7

@seriesn said:
If this is important to you, stop wasting time and hire a system admin to sort this out for you asap. I recommend rack911. Seriously. Just do it. Specially since you don't have backup, you shouldn't try random command off the internet without knowing what is what and who is who.

If you are charging your customers money, you shouldn't be coming to a public forum and asking for free support when your server has been down for almost a day at this point. This is the cost of doing business. Any business.

Either you are the expert or you hire an expert to help you.

Unless a provider mentions on their plan or on the website that the service is managed, it is not. It never is.

@rack911 check PM

yoursunny

@ben47955 said:
What are you gonna say to your customer ? HostSlick fault or you being unqualified ?

It's clearly @deank 's fault for hacking the server.
Last time a server crashed, I checked the core dump and found "end" in multiple places.

ben47955

@yoursunny said:

@ben47955 said:
What are you gonna say to your customer ? HostSlick fault or you being unqualified ?

It's clearly @deank 's fault for hacking the server.
Last time a server crashed, I checked the core dump and found "end" in multiple places.

Agree. @ruhulamin7 you should sue @deank for causing your problem.

ruhulamin7

@yoursunny said:

@ben47955 said:
What are you gonna say to your customer ? HostSlick fault or you being unqualified ?

It's clearly @deank 's fault for hacking the server.
Last time a server crashed, I checked the core dump and found "end" in multiple places.

but i've denied all ssh/terminal access for all user.

ruhulamin7

who can fix it?
i'm not rich, but i'll give a gift for that.

ben47955

Read this thread again from the stat and you may find your answer.

seriesn

@ruhulamin7 said:

@seriesn said:
If this is important to you, stop wasting time and hire a system admin to sort this out for you asap. I recommend rack911. Seriously. Just do it. Specially since you don't have backup, you shouldn't try random command off the internet without knowing what is what and who is who.

If you are charging your customers money, you shouldn't be coming to a public forum and asking for free support when your server has been down for almost a day at this point. This is the cost of doing business. Any business.

Either you are the expert or you hire an expert to help you.

Unless a provider mentions on their plan or on the website that the service is managed, it is not. It never is.

@rack911 check PM

Contact directly here: https://www.rack911.com/

Pm isn’t the fastest channel to get response.

Ympker

@ruhulamin7 said:

@seriesn said:
If this is important to you, stop wasting time and hire a system admin to sort this out for you asap. I recommend rack911. Seriously. Just do it. Specially since you don't have backup, you shouldn't try random command off the internet without knowing what is what and who is who.

If you are charging your customers money, you shouldn't be coming to a public forum and asking for free support when your server has been down for almost a day at this point. This is the cost of doing business. Any business.

Either you are the expert or you hire an expert to help you.

Unless a provider mentions on their plan or on the website that the service is managed, it is not. It never is.

@rack911 check PM

They were last active in November 2019 here. Better contact their official channels:

https://www.rack911.com/

deank

The answer is there.

It's just that he is too clueless to act. Why is this guy in this biz?

ben47955

@seriesn said: Contact directly here: https://www.rack911.com/

Btw, do you any idea of their price ?