LeaseWeb Deutschland takes my case to court in Amsterdam. Advise needed.
The problem started in 2019 when they redesigned their admin interface. We started having problems with not being able to see current invoices, we received multiple invoices for the same servers, and invoices which did not specify which equipment they was for.
Since after several calls and emails we still could not get an answer on which invoices were correct and which were incorrect, our servers were deactivated.
We then chose to end our collaboration with LeaseWeb. The last contact we had with LeaseWeb was 2019-08-19 when we sent the following email:
As a customer we are very unhappy with your lack of responses to our questions, emails, and customer service. We have had nothing but problems since you upgraded / migrated / modified the customer portal as of April 8th.
We will not pay any of the invoices below, (amount of ~€530) and we do not want to do any more business with you. It has taken too much of our time and effort to sort out your problems.
We recently paid €613.69 for a 12 month contract for the our DE server. You are free to cancel/disconnect this server and use the €613.69 to pay any due invoices, even those that does not specify which equipment they refer to, and even those who have arisen because you do not answer the questions we have.
We no longer have any confidence in you as a company, and we will not spend any more time solving problems for continued collaboration with your company.
The time goes any we are very happy with the other hosting provided that se moved to.
But, In December 2020, I received a letter from Leaseweb's debt collection company TKB INCASSO regarding an invoice that was created at the end of 2020 for the amount of € 676.19 and applies to a new advance-payment for a new period for the server we had in DE which was cancelled.
We dispute the invoice to both TKB and Leaseweb, but neither of these has responded.
Yesterday I received a second letter (via regular post) from TKB INCASSO. They will bring the amount to court in Amsterdam if I don't wire the amount before 2021-01-27.
Following url is a PDF of this letter: http://docdro.id/r1KYA4N
I'm in desperate need for help. From what I understand, the court in Amsterdam will rule in LeaseWeb's favor if I cannot be present in person to dispute the invoice.
What should/can I do?