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I never said that and if you read me again, you will find that I agree that you should be able to use these space. But the delay in ticket is weird and I supposed you where doing something wrong.
thats just virmach idk what you expect
@Bsod I remember reviewing a ticket already some time ago, it's just waiting on the development queue. If you need it urgently then it was mis-flagged and perhaps I missed that fact if you mentioned it on the ticket. In this case, priority ticket and let us specifically know that the disk space is full due to this error and it should be expanded by us immediately. Provide credentials if you want us to also reboot the VPS and log in to ensure it expanded correctly.
A few tickets are still stuck, we made immense progress this week. These are the tickets that either got flagged incorrectly due to time constraints or require substantial work per ticket or generally a more complicated issue.
These are about 0.5% of tickets left over. Trying very hard to close them out today.
Alpha test was supposed to be last week, shifted to this week. Beta test will definitely be there by the published times.
Glad there's interest here. We'll definitely at least have a few of these then and see how people like them.
Update on this, I located your new ticket and flagged it priority queue.
Fix you support level first especially with responce time
No one buying your service no matter how good your product it is if your support sucks
Dont get me wrong, I am happy with your vps but not with support quality, it some like bellow average of every provider here although you provide us cheap vps here, and we have no rights to complain about
Empirical evidence would seem to disagree with you.
Cheap services usually dont come with quick and quality support because labor is not cheap
Well I guess I am one of these 0.5%. had a Ticket #732071 open since Jan.16th for custom ISO mounted but this was closed stating "marked as answered". So opened another few days ago Ticket #869741. Hope 2nd time is a charm
Apart from this, much of the everything else can be done through VirMach portal and no other service related issues. Had service since 2018 and am pleased.
Didn't Order but still want to vote for new location.
LOCATION REQUEST
Preferred Location: Singapore, SG
I haven't checked this ticket specifically to give you an answer but generally if it's closed/marked as answered without any other response or it being mounted it means that it's an invalid request. We were trying to filter out all the bad requests this time and didn't have time to reply to everyone letting them know what's specifically wrong about it.
Most common reason is it's either [A] blank, or [B] not URL ending in .ISO
Thanks for the feedback. ISO mounts are being worked on as well, so hopefully in the coming months this is another thing people can perform via the portal.
We're down to 0.2% from 0.5% I mentioned earlier, and new tickets have mostly been receiving a normal response time as they're in the regular queue (and this has been the case for some time now.) It's these older tickets that are either complicated or filtered as being related to specials and/or falsely flagged as mentioned.
This is also unrelated to any expansion, that's just extra hours we're putting in or have put in and it's mostly done. I've personally gotten about 10-12 hours of sleep in the last 96~ hours so we're quite aware that there are also other important tasks.
Mixed Storage? YES! YES!
1GB RAM + 25 GB Reserve RAM with 250GB storage feels good
Daily Backup? Not interested, but need snapshot. (at least for me)
Since most of guys purchase your service as backup / monitor node / test enviornment / proxy.
Snapshot function like Vutlr or HostUS would be nice.
ps: Can we get rid of ColoCrossing? I suppose that varied storage slice (similar to BuyVM) and different T3 ISP will make you more competitive than Racknerd. They has same ISP as well as similar price, however currently they has better support compare to yours.
What? You're the last person that should be telling Virmach what to do.
Hello, I'd like to ask some questions.
In the "AFTER BETA TEST. What Will Happen?" section and the Q&A section, you mentioned that "The end of the beta test will be announced, and you will be provided at least one week notice." and "We will provde one week notice, and it will be followed by a suspension, and then termination a few days after. We are not planning to offer any automated migrations, so at the end of beta test, even if you purchased the full service, you will have to manually save/move over your data."
I ordered a PRE-ORDER NEW RYZEN SERVICES in L.A. , and I've paid the bill, the deploy date of which is February 28th, I still don't receive any notice now. Is there any problem?
In the Q&A section reads "We will only process refunds through an automated button after the wait period (February 28th for Los Angeles, March 31st for Amsterdam, and April 30th if you select a location preference that ends up being selected/deployed." Does that mean there will be a refund option after February 28th?
Thank you.
I didn't checked if you are correct about the date, but they didn't proceeded the alpha yet. So most likely beta is delayed, unless alpha is deleted and beta starting tomorrow, but I believe they still waiting for part.
We'll work with ColoCrossing as long as they're interested cooperating and maintaining their level of service at the very minimum, the same.
All future expansions will at this time not be with ColoCrossing so I guess that's good news for you. As for pricing and support compared to another company, I do not believe any provider came very close to ours when it comes to the majority of the packages we sold, which were fairly unbeatable when it came to the flash deals.
Refund message will be added right now. We could have rushed it out today but it would have been a very problematic start to the beta with some connectivity issues so we decided against that. It's also better to start on a weekday since datacenter will have more techs available should anything go wrong and since they do need to set up a few things on their end as well.
Every single part is here, and built on our end at this point. We just need to get it to the datacenter on Monday and then set it up, so I'll say it's an extremely safe bet to say it will still deploy this week, early this week.
You can still request a refund if you prefer though, so this is a good chance for anyone who ordered Los Angeles to request one if they changed their mind.
Alpha testers will still go first, beta testers a day or two after once we're sure it's stable enough for it to even deploy automatically. Amsterdam is still on track, barring any issues at customs. And we'll also add in NYC Metro location (New Jersey) to the beta potentially. Votes are also in and it seems like people are very interested in Japan, followed by Singapore, followed by Taipei. This means we are leaning toward Japan for the Asia region. We are speaking with Equinix as well as some people who use their datacenters to see the best fit. If the demand is high enough, we may go with Equinix directly.
So our main locations will most likely be:
Looks like a pretty great start.
Thank you for your reply, still some questions.
Thanks again.
Japan access latency is lower in Asia, but the price may be more expensive, and I would prefer a region with lower bandwidth prices.
Where is that "1.5GB From $9.20/YR" (apart from title)?
Posted January 17 in Offers
You kinda too late, those specials are gone.
btw. Was here.
Hey, is there anything wrong? The service is not on yet, the questions haven't been answered yet, the ticket I opened on the official website was closed without answer.
What is going on here?
@Sahu1990 it's a beta test, expect some problems and delays.
Right now it's somewhere else, it's slightly closer to NYC depending on how you look at it. We're going to just rename this area to "NYC Metropolitan Area" as we may end up going with multiple providers here, to keep it simple.
Later on we could actually have an NYC location located maybe somewhere in Manhattan that we may still keep as a part of the same group.
Nope, it's not even close to being set up right now relative to Los Angeles.
We're working on potentially making this a possibility. We might unlock migrations if the auto migrations perform well, but there will be limits, and it may be temporary.
We are aiming to keep pricing the same. There may be more restrictions for older packages moving to more exotic locations in the future, but even though Japan may end up costing 2-5x more than Los Angeles, colocation cost can be fairly negligible at this stage. The main upfront cost is the hardware, then followed by Windows licensing costs, and finally the colocation/network/IPv4 leasing cost.
What may end up happening is Japan might be naturally more throttled to some degree, as in burst speed. Bursting to 10Gbit may end up quite expensive, versus capping off several servers to 1Gbit.
Our user's usage level, since we do not offer "unmetered" is relatively low. This means 1-2Gbit could potentially serve an entire cabinet.
I do not believe we need to lower the amount of bandwidth offered, but we may end up being more strict on bursts and abuse in that area. Although, we will of course try our best to prevent false positives. We already deployed our system for ending network abuse and we've been tweaking it heavily to prevent false positives.
We may publish these rules more clearly in the future, especially for Japan. For example, there might be a part of our AUP that specifically states, you may not use 1/10th of the month's bandwidth in 1 hour, and so on.
This system was mainly created to prevent outbound DDoS. So right now it affects people who have smaller packages but are sending OUT traffic from their VPS at extremely high rates. We added it to also avoid ColoCrossing's false positives, if we catch it before they do, it prevents them from attempting to throttle customers in (in our opinion) a very bad way. If we catch it and notify customer ourselves, it helps prevent that.
Please don't open tickets about this just because we didn't answer you on the ticket. If you're impatient the best solution at this point is to cancel for a refund if you paid.
Waiting on IPv4, and being able to drop off the hardware at this point. Kind of disappointed myself it's already the end of the week, as I was confident in being able to get this done by Tuesday, but it is what it is.
Which ISP / data-center in Japan you will cooperate with?
What’s the TLDR? Los Angeles won’t be ready for months?
Ryzen not ready
Ryzen hasn't risen yet; it's still risin'.
First, thank you for your reply. Still some questions
Will there be test file when the machine has been set up? What I really care about is the route and the connection speed, so it's great if there will be test IPs and Download test files when everything is done.
I opened the ticket just because I didn't receive any response, so I want to try to connect you guys. Thanks for your reply now.
So what time will it be ready approximately?
Not in the beta stage.
We visited the datacenter earlier, and dropped off everything required. We ran into problems with the specific rails we're using. We are testing out other rails. Most likely will have more information Monday.
Still waiting on IP announcements.
TLDR, ready but not ready.
We are in talks with Psychz, who use Equinix, another company, who also uses Equinix, and Equinix, who is Equinix. But Equinix is contacting Equinix about Equinix Japan because Equinix is a very large company with different regional divisions.
If we use Equinix directly, it will be if we go big in that location and commit a lot. We will use Equinix network blend initially, which is extremely expensive but may have to look toward coming up with our own network blend. If we do not use Equinix directly, it will be a network blend offered to us by whoever is using Equinix and we'll try to ensure it's a good blend beforehand.
Thank you for the information, anything new happens, please tell us here, thanks.
Besides, hope you can optimize the route to China if you have some good line provider in your mind. If you still don't have a good plan for China, I recommend that you can use line AS9929 or AS4837 for the network of all the ISPs in China, that would be great, since the line is cheap (AS4837) and the load is not high right now which could speed up the connection from the users in China.
Hope your new data center can provide a route similar to spartanhost.net. The network to mainland China is very, very good, thank you.